محمد فاروق السيد هجرس

 Plan, schedule and perform field data collection as required
 Manage and support map project efforts with Global Production in geographic areas of responsibility
 Perform high priority and targeted geo-coding updates as required
 Participate in projects to develop improved map creation processes
 Conduct database testing and inspection within a defined area as part of database ownership
 Conduct research on competitive information, potential new source material and related topics as
required
 Solicits, establishes, trains and sustains relationships with local organizations (“expert communities”)
that provide map content updates utilizing a Nokia API
 Lead and participate in source content identification and acquisition efforts
 Mentor junior-level employees
 Participate in local trade grou p(s) as appropriate

• Supervising a team of staff including programmers, data managers, analysts, Routing specialists, support specialists etc.
• Consulting clients to ascertain project purpose, needs, information required.
• Managing the development of GIS software packages.
• Evaluating the functionality of control systems; Keeping up-to-date with new technology
• Making sure that projects keep to pre-determined deadlines; and Investigating new GIS applications.
• Provides and coordinates the provision of technical guidance, consultation, related support to clientele within area of control program focus; provides day-to-day problem solving as necessary on day-to-day control program-related needs and issues.
• Participates in the development of operating goals and objectives for the unit; recommends, implements, and administers methods and procedures to enhance operations, as appropriate to the unit.
• Plans and coordinates the development, implementation, and execution of sub-programs, special projects, and other initiatives designed to achieve the overall mission, goals, and objectives of the Control program
• Oversees and administers all facets of the day-to-day operations of the various Control programs and activities related to the position
• Supervise and lead staff and student employees, as assigned
• Performs miscellaneous job-related duties as assigned.
• Supervising a team of staff including programmers, data managers, analysts, Routing specialists, support specialists
• Managing the development of GIS software packages
• Making sure that projects keep to pre-determined deadlines, and Investigating new GIS applications.
• Received complaints from the customer & Client representative by phone, mail.
• Resolve service problems by clarifying the customer’s complaint, determining the cause of problems, selecting and explaining best solution to solve the problems, following up to ensure resolution
• Maintain the customer / client complaints and other related information in the computer system
• Prepares the complaint reports and submits to the Project manager

• Plan, organize, and direct work of one or more survey parties engaged in surveying earth's surface to determine precise location and measurements of points, elevations, lines, areas, and contours for construction. Coordinate findings with work of engineering and architectural personnel and Supervision of Construction.
• Make use of geographical information systems (GIS) to analyse and interpret site feature.
• Produce detailed reports (subsequently analysed by planners, builders and cartographers.
• Use a range of equipment to produce surveys, including GPS and conventional methods
• Analyze information thoroughly before it is handed over to other professionals
• Preparing Shop Drawings of Plan, Section & Elevation from Tender Drawings.
• Built strong working relationships with clients and customers, team members, managers, and superiors.