Customer Care Executive
Sector of Bank Al Bilad
Total years of experience :8 years, 1 Months
Jan 2011 to present
Customer Care Executive
Enjaz Banking Services (Sector of Bank Al Bilad)
Madinah, Saudi Arabia
Qurban branch and sultanah branch
JOB RESPONSIBILITIES: Opening CIF forms
Update customer history
Handle all queries of non payments, refunds and exchange rates.
Amendments of name changes in transaction forms as requested by the customer.
Reports all operation defects and customer related complaints
Generate reports pertaining to the customer Service as required by management.
Responds to all customer requests and ensure that the customer receives prompt attention.
Ensures customer satisfaction by completing tasks in a standard time and correct any customer service deficiencies.
Perform all tasks as assigned by the Manager in relation to the job.
opening cif accounts,
renewal of accounts
cancellation of transactions
name change of transaction
handling customer query
change location of transaction
daily report
confermation of exchanghe rates
Feb 2010 - Dec 2010
Sales & Marketing Executive - FMCG products
Temar Group of Companies
Buraidah, Saudi Arabia
Sell the Company's products to all customers
Ensure the maximum number of product lines are sold
Focus on products with higher profit margins
Follow Company sales procedures during sales calls
Maximise sales opportunities during special promotions
Support opportunities with point of sale material
Ensure monthly sales targets, new account targets and key product targets are achieved
Jul 2007 - Dec 2009
Senior Sales Executive
Airtel Communications
Bangalore, India
JOB RESPONSIBILITIES: To achieve the volume plan for the Zone
Cascading of TM wise beat wise targets down the line based on the potential of the market beat and providing coaching and counseling to the team members down the line to help them achieve the same
To put in place a robust Sales and Distribution structure
Continuously evaluating the existing distribution structure both in terms of distributors and retailers and bench marking it with the norms and filling in the gaps wherever existing
Guiding the people down the line for the same and chalk out specific measures for them to achieve the same
To ensure the Gallup scores to be in line with the targeted scores of the circle
Continuously motivating the front line by leading from the front and setting examples for them to follow and to ensure that all their genuine problems are taken care of
To ensure compliance of ICE process
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To achivevolume plan of the zone
Team wise achiving targets
motivating team members
Jan 2007 - Jun 2007
Snr. Sales Executive
Favorite Shop
Bangalore, India
Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
Provides information by collecting, analyzing, and summarizing data and trends.
Protects organization's value by keeping information confidential.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes marketing and organization mission by completing related results as needed.
Jan 2006- Dec 2006
Asst. Accountant & Cashier
Romali with a View Restaurant
Bangalore, India
Be proactive in counting money before a shift begins so that there is no miscalculation at the end of the shift.
Greet and welcome customers entering the restaurant.
Resolve different types of complains from customers or address them to the restaurant manager.
Display changes in the rates of eatables and food items near the cash counter and in the menu booklet so that customers become aware of it.
Tabulate data regarding bills, total amounts, restaurant expenses in cash registers or record them in computers.
Keep desserts, chocolates and take home packages at cash counters and encourage customers to purchase.
Inform customers about modes of payment available at the restaurant. With variety of options to pay money; cash, check, credit card and debit card, customers these days are at ease even if they don't have cash while paying the bills.
Answer queries and questions of customers and inform about policies, rules of the restaurant, etc.
Stock shelves, keep a note of stock that are about to finish and make cash payments for restaurant works as per the order of the restaurant manager.
Alert as well as cordial all the time and leave the cash counters after handing it over to other authorized person or on supervisory approval
To achieve traget in sales
Giving new offers to retailers
Handling cash
Depositing cash to bank
Making invoices
Bachelor in Commerce PROFESSIONAL TRAININGS Basic Course in Ms-Windows
