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Mohamed Fathallah, Senior Sales and Marketing Specialist

Mohamed Fathallah

Senior Sales and Marketing Specialist·Cometex Threads, Al Ameryah Free Zone

Egypt

Bachelor's degree, Accounting And Administration

Work experience

Total years of experience: 11 years, 11 months

Senior Sales and Marketing Specialist

January 2021 - Present

Cometex Threads, Al Ameryah Free Zone

Alexandria, Egypt

January 2021 - Present

• Communicated customer feedback and complaints to team
members to promote proper resolution.
• Coordinated with other departments to provide smooth execution
of sales initiatives.
• Identified and communicated customer needs to supply chain
capacity and quality teams.
• Assisted sales team members in developing customer
relationships and building customer loyalty.
• Provided leadership, guidance and direction to sales team
members, offering assistance with any need at any time.
• Monitored sales team performance and provided constructive
feedback.
• Developed and implemented strategies to increase sales and
improve customer service.
• Kept detailed track of sales and customer information in the
company system (CRM).
• Provided exceptional customer service to foster client loyalty and
satisfaction.
• Improved productivity of the customer service team by leading
training initiatives and revamping schedules.
Company industry:
Textile & Apparel Production
Job role:
Marketing and PR

Retail Senior Sales Representative

July 2015 - December 2020

Vodafone Egypt

Alexandria, Egypt

July 2015 - December 2020

• Participated in store meetings and product training sessions to
understand and sell items.
• Worked closely with other departments to understand the full
scope of available offerings and provide top-notch salesmanship to
customers.
• Grew sales and boosted profits, applying proactive management
strategies and enhancing sales training.
• Collaborated with managers to provide customer feedback and
recommend operational changes to meet emerging trends.
• Selected correct products based on customer needs, product
specifications and applicable regulations.
• Developed and maintained strong working relationships with
professionals within assigned territory.
• Fielded customer complaints and facilitated negotiations, resolving
issues and reaching mutual conclusions.
• Presented a professional image consistent with the companys
brand values.
• Performed effectively in a self-directed work environment,
managing day-to-day operations and decisions.
• Build relationships with customers and community to promote long
term business growth.
• Drove store revenue by offering customers accessories and
related purchases to complete selections.
Company industry:
Telecommunications
Job role:
582

Insurance Sales Agent

July 2014 - June 2015

Delta Life Insurance

Tanta, Egypt

July 2014 - June 2015

• Sought out new clients and developed client relationships through
networking, direct referrals, lead databases, and cold calling.
• Registered customer information on database to enable tracking
history and maintain accurate records.
• Provided comprehensive product knowledge and guidance to help
clients on product selection.
• Developed comprehensive marketing plans to promote insurance
products to potential clients.
• Followed up promptly with interested clients to close sales.
• Developed sales strategies to increase sales of insurance policies.
• Worked with the sales team to collaboratively reach targets,
consistently meeting or exceeding personal quotas.
• Created sources for continuous client referrals within the
community and with businesses using extensive networking skills.
• Monitored customer feedback and identified areas of
improvement.
• Finalized sales and collected necessary deposits.
Company industry:
Insurance & TPA
Job role:
Sales

Education

Faculty of Business

May 2014

May 2014

Bachelor's degree, Accounting And Administration

Egypt

Skills

Planning and Organizational Skills
Expert
Planning and Organizational Skills
Expert
Target Oriented
Expert
Target Oriented
Expert
Sales and Marketing Management
Expert
Sales and Marketing Management
Expert
Business Administration
Expert
Business Administration
Expert
Client Relationship Building
Expert
Client Relationship Building
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Cash Handling Accuracy
Expert
Cash Handling Accuracy
Expert
Cisco Connections
Intermediate
Cisco Connections
Intermediate
Operation Management
Intermediate
Operation Management
Intermediate
Mobpay
Expert
Mobpay
Expert
Excellent Communication
Expert
Excellent Communication
Expert
Teamwork and Collaboration
Expert
Teamwork and Collaboration
Expert
Oracle
Expert
Oracle
Expert
Problem Solving
Expert
Problem Solving
Expert
Self-learner
Expert
Self-learner
Expert
Detail-oriented
Expert
Detail-oriented
Expert
POS System Knowledge
Intermediate
POS System Knowledge
Intermediate
CRM
Expert
CRM
Expert
Revenue Generation
Expert
Revenue Generation
Expert
ERP
Expert
ERP
Expert
Troubleshooting Systems
Expert
Troubleshooting Systems
Expert
Dependable and Responsible
Expert
Dependable and Responsible
Expert
Well-organized
Expert
Well-organized
Expert
Flexible and Adaptable
Expert
Flexible and Adaptable
Expert
Lead Generation
Expert
Lead Generation
Expert
Leading and Coching
Expert
Leading and Coching
Expert
Customer Experience & Satisfaction
Expert
Customer Experience & Satisfaction
Expert
Complaint Resolution
Expert
Complaint Resolution
Expert
Strategic Planning
Intermediate
Strategic Planning
Intermediate
Administration
Expert
Administration
Expert
Planning and Organizational Skills
Expert
Planning and Organizational Skills
Expert
Target Oriented
Expert
Target Oriented
Expert
Sales and Marketing Management
Expert
Sales and Marketing Management
Expert
Business Administration
Expert
Business Administration
Expert
Client Relationship Building
Expert
Client Relationship Building
Expert
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
ENTHUSIASM
Intermediate
ENTHUSIASM
Intermediate
INSTRUMENTATION
Intermediate
INSTRUMENTATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
SALES
Intermediate
SALES
Intermediate
THOUGHT LEADERSHIP
Intermediate
THOUGHT LEADERSHIP
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Italian

Beginner

Training and Certifications

Training
Digital Marketing
Hub Spot Academy
Jan 2025
AI Career Essential
ALX
Aug 2024