as a Senior Account Manager
BlueCloud
Total years of experience :11 years, 11 Months
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Building and maintaining strong, long-lasting customer relationships, through regular
communication.
• Identify new business opportunities among new and existing clients.
• Improving customer experience by liaising with cross-functional internal teams,
delivering client-focused solutions to customer needs.
• Identifying areas of improvements to meet sales quota.
Planning, executing and finalizing projects according to strict deadlines.
• Estimating resources needed to achieve goals.
• Liaise between the customer and internal teams.
• Handling accounts, effectively meeting client’s expectations.
• Enhance organization’s reputation by accepting ownership for accomplishing new and
different requests.
• Develop deep understanding of each client’s business in order to customize
marketing strategy plan and advertising creative concepts.
• Identify new business opportunities among new and existing clients.
• Contact clients to understand their requirements and work on a sales plan.
• Provide after-sales support to retain customers.
• Building and maintaining strong, long-lasting customer relationships, through regular
communication.
• Suggest and promote company services that maximize client satisfaction.
-Worked in Eye Advertising
• Planning, executing and finalizing projects according to strict deadlines.
• Estimating resources needed to achieve goals.
• Draft and submit budgets proposals and recommended subsequent budget changes where necessary.
• Handling accounts, effectively meeting client’s expectations.
• Contact clients to understand their requirements and work on a sales plan.
• Provide after-sales support to retain customers.
• Building and maintaining strong, long-lasting customer relationships, through regular communication.
• Enhance organization’s reputation by accepting ownership for accomplishing new and different requests.
• Suggest and promote company services that maximize client satisfaction.
• Arranging appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments
• Conducting presentations to hospital doctors and pharmacists in the retail sector.
• Arranging for group meetings, round table discussions and events with Psychiatrists and Neurologists to discuss Pfizer products. Presentations may take place in medical settings during the day, or may be conducted in the evenings at a local hotel or conference venue
• Handling customers' complains.
• Doing separate plans for each doctor according to A - B shift.
• Creating strong business relationships with our individual customers (doctors/clinics) and key accounts (hospitals).
• Building and maintaining positive working relationships with medical staff and supporting administrative staff
• Planning work schedules, weekly and monthly timetables. This may involve working with the area sales team.
• Developing strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector
Grade: Good Nefertari International Schools (American Diploma) June 2005 - Grade: A+