General Manager
Al Babtain Group
Total years of experience :30 years, 9 Months
Real estate - Hospitality)
Key Responsibilities:
•Oversee daily business operations ( Engineering &development , customer service, Marketing , Facility Management, Sales, leasing, legal, Hotels Management ) .
•Develop annual business plan for top management approval, once get approved deliver the agreed targets to all business departments, monitoring their performance to identify any appropriate action needed to correct any variances.
•Develop final Capex /Operating budget for all various functional departments and monitor the utilization from it so can identify any shortage or surplus on any of its components in early basis.
•Oversee construction works, identify lags if there , eliminate any administrative bottlenecks that have negative impact on construction progress, held meetings with interested parties to ensure all actions taken should get performance back on track
• Oversee the facility management works which include but not limit to ensure that FM achieved operational & financial targets, level of clients satisfactions / complains , Performance of service providers, Effective relationships related to operations including maintaining relations with relevant authorities to facilitate compliance of legal and regulatory obligations, Identify any opportunities for leverage the quality of FM & company’s revenue .
• Oversee leasing works for company’s retail Mall which include but not limit to Oversee creation of efficient Leasing plan, Budget , Tenants mix and Leasing’s KPIs, Monitor the progress of leasing plan, negotiation with potential tenants to ensure deals are meeting budgets and seek to enhance the tenant mix and finally monitoring contracting process .
•Attain a market studies for retail market to benchmark our leasing rates for various activates, Opex, Other benefits submitted to tenants in retail market .
•Oversee and support all marketing program designed to support tenants and attract customers accordance with the overall marketing strategy in close coordination with the marketing team.
•Oversee Customer service & Resale works which include but not limit to achieving delivery target, collection target, customer satisfactions, achieving sales target, identify any require corrective action to correct any variances .
•Assign tasks, lead meetings and monitor implementation of any decisions issued by the group's management
•Handled with Managing Director highly confidential and critical issues that significantly impact the group’s performance, confer with executive management for handling such issues.
•Handled any discussion or issues arising with any governmental authority.
•Report quarterly to main office about all departments KPIs.
•Search constantly for any opportunities to maximize the economic benefits for the company or increase customers’ satisfaction.
Real estate - Hospitality)
Achievements:
•Apply the internal audit methodology to group’s operations .
•Carried out comprehensive operational procedures’ assessments, identified and removed administrative bottlenecks and enhanced departments’ performance.
•Develop a feasibility study for commercial project with construction cost near 650 million EGP, also for club project with construction cost near 120 million EGP.
•Participate in the preparation of financial and operational strategies during the difficult economic conditions experienced by Egypt in 2016.
Key Responsibilities:
•Oversee the day-to-day operations which can include negotiating contracts with vendors, contractors, tenants, consultants and clients or handle complaints from any parties to the project
•Oversee creating operating plans & budgets for various functional departments in the group that facilitate efficient inter-departmental coordination and a streamlined workflow and achieving targets.
•Develop Key Performance Indicators (KPI) for each department and monitor these continuously to review performance, assess shortfall in performance or deviations from the budget and determine reasons to identify corrective action to be back on track.
•Supervise and guide the team in implementing corrective action, evaluate effectiveness and ascertain the positive change in performance.
•Manage a team of 80 professionals comprising departmental managers, line managers and other staff, provide training and guidance where required.
•Provide support to every day operations and supervise working of all multifunctional project teams and manage all financial and administrative activities.
•Hold meetings with external stakeholders (consultants, contractors, suppliers, etc.) to evaluate their performance and impact on group’s performance; in case there is lag in performance; suggest measures to bring it back on track so that organizational targets are met.
•Develop and inculcate a customer centric attitude within the staff and employees, obtain regular feedback from customers and understand their requirements, and ensure group’s operations are tailored accordingly.
•Supervise the preparation of monthly performance reports and submit them to the executive management in Kuwait, highlight any critical issues that require prompt decisions.
Real estate - Hospitality)
Achievements:
•Establish the organization’s internal audit function for Egypt operation, developed and implemented procedures and assigned requisite resources.
•Led the modification of the group’s policies and procedures manual in line with IA recommendations regarding treasury cycle, revenue cycle, payable cycle, inventory cycle, bidding process.
•Achieving a reduction in project costs by 5% (vis.-a-vis. budgeted figure) for real estate projects through adopting an efficient and best practice bidding process, averting unfair competitive advantage and mitigating conflict of interest prior to award of contract, continuous monitoring cost, identify deviation, recommend value re- engineering to ensure the project cost back on track .
Key Responsibilities:
•Responsible for the internal audit function for the group (Egypt), administer its Policies & procedures, maintain the independence and objectivity for the function & internal audit department.
•Develop internal audit plan with consideration to day-to-day operations, risk assessment result, any opportunities for improvement, significant changes to the employees, processes or technologies used in their processes, top management's requests or other considerations.
•Develop sufficient department budget & work schedule to execute proposed audit plan.
•Oversee the day-to-day operations of internal audit department.
•Review scope and extent of each engagement to ensure the capability to achieve its objectives, review engagements’ audit programs, resource allocation, assign responsibilities and tasks.
•Ensure that the plan was properly executed and its progress to ensure that we are on budget and schedule, make a required modifications as per any updates with a required coordination and approval from top management.
•Manage the process of planning, assigning and supervising the daily activity and work (interviews, reviewing documents, developing and administering surveys, composing summary memos, preparing working papers, identifying and defining issues, reviewing and analyzing evidence, and documenting issues and recommendations).
•Maintain complete transparency during all engagements to avert any operational disharmony, and proactively discussed any issues with the operations managers and give satisfactory clarifications to avoid any misunderstandings.
•Focus on process and performance gaps identified by the audits were duly rectified so that the operations met business objectives and goals.
•Chair a meetings with auditors for reviewing work, preparing for further meetings to discuss issues raised during field work and any non-conformance observed, recommend corrective action to eliminate the non-conformance and suggest improvement.
•Review & finalize reports to ensure audit objectives were met, top management requirements were duly addressed and pre-defined audit standards were complied with.
•Issue and distribute periodic and annual audit reports to interested parties.
•Establish Periodical follow up and appraising for the adequacy of the corrective actions taken by audited departments
•Coordinate and review the developing of Policies and Procedures for all the company departments.
•Apprise the executive management of all critical issues identified during audits through timely audit reports and presentations, discussed internal audit recommendations and informed them of progress made in reducing non-conformance.
•Exert all necessary efforts to transfer knowledge between experiences and new staff, teaching, training and coaching the staff.
•Develop and maintain productive business unit, productive client and staff relationships through individual contact or group meeting.
•Take decisions for outsourcing audit projects after a careful consideration of in-house resources and budget, monitored project execution for objectivity and integrity.
•Provided consultancy support by examining and analyzing various contracts related to construction, marketing, sales, tourism, leasing etc. and verified all terms and conditions were as per group’s policies.
•Support top management by rendering advice on issues of claims and compensation demanded by external parties, analyze the claims for validity and suggested adequate responses.
lectures on various topics and subjects covered under the CIA, trained students and facilitated their being qualified as CIA.
•Subjects and topics taught included accounting practices, fraud prevention measures, compliance and regulations, controls etc.
•Provided learning materials and recommended course books, gave assignments and evaluated extent of learning through tests and quizzes.
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