Customer Service Manager&Developer
At Alfth group Urban Development in eltagmaa 5
Total des années d'expérience :9 years, 5 Mois
• organisational and planning and coaching skills to develop customer services policies;
• leadership skills and the ability to motivate and develop staff;
• Ability to think strategically and to lead;
• Working knowledge of customer service software, databases and tools;
• Advanced troubleshooting and multi-tasking skills;
• Excellent knowledge of management methods and techniques;
• Experience in providing customer service support;
• communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals;
• communication skills that allow you to inform, help and advice customers clearly;
• problem-solving skills;
• an ability to work well under pressure;
• good personal presentation, especially when working with customers face to face;
• Placing direct phone calls and E-mails to customers that are past due.
• Works closely with the Billing Department to implement processes and policies that contribute to accurate invoicing
• Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments.
• managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
• a good knowledge and understanding of construction and issues such as building regulations and planning
• Excellent knowledge cycles of City Authority (Licenses....)
