Digital Transformation & Business Improvement
Etisalat Misr
Total years of experience :25 years, 10 Months
- Leading the implementation of digital transformation across the organization and responsible of working with cross-functional teams to develop new digital capabilities in alignment with the strategic digital KPIs assigned by the upper management.
- Responsible of coordinating, monitoring and managing the digital projects that are spanning through multiple functional units within the organization.
- Enabling the delivery of high quality services using program management activities, process excellence methodologies, service quality control techniques and extensive data analytics to support senior executives with data-driven decisions and to drive the organization towards achieving its digital strategy
- Managing the corporate’s cross functional projects in the program management office, leading, influencing and directing the operational units to fulfill the office objectives.
- Establishing the strategic vision with executive teams to achieve the tactical directions of the business.
- Identifying, appraising and developing investment opportunities and assessing the commercial and financial impacts across the organization business units.
- Leading partnership agreements between Etisalat and other partners to serve the PMO projects objectives.
- Projects delivered: 4G/LTE License acquisition and implementation, Real estate assets Management, Big Data Analytics, Mobile & Fixed Service Quality, and others.
- Managed a wide range of broadband value added services for consumer and enterprise customers by enhancing current products and developing new products as per market needs.
- Developed a product portfolio of B2B & cloud services capitalizing on the latest technologies in this area.
- Generated new revenue streams by providing ICT solutions.
- Working with different departments; sales, finance, technical teams and operations to ensure that products and services are implemented effectively.
- Developed and established the needed marketing strategies to meet the organizational objectives.
- Managed company’s data products portfolio through a team of business owners by innovating new ICT solutions and coordinating with various technology providers such as: cloud computing, managed services, VoIP, IPT, email/web hosting, colocation services, OTT, etc.
- Delivered the needed marketing requirements, products descriptions and pricing strategies of these products.
- Secured the overall revenues and performance of the products as per company targets.
- Worked on designing the communications solutions that meet the enterprise customer’s requirements such as Voice over IP, IP telephony, video conferencing, managed services, traffic optimizations & quality of services for premium customers.
- Enhanced the in-house knowledge of the company’s solutions to internal and external customers through expert consultancy advice.
- Worked with external third parties to assess business opportunities and provide better customer experience to the corporate customers.
- Managed three teams of 25 persons for Change & Release Management operations that were responsible of EMEA regional customers.
- Developed the service management profiles, processes creations and implementations according to business needs.
- Involved in teams’ development projects and process improvement plans as per ITIL methodologies.
- Provided monthly report to Management on trend analysis for the teams’ productivity & KPIs.
- Worked as a private network owner for Air France international networks worldwide located in 1200 presence.
- Managed implementation and change management activities for SITA airline customers that subscribe to premium services.
- Provided on-time, error-free Custom configurations and overall management of customers delivered portfolio.
- Planned the distribution of access networks resources to insure maximum efficiency.
- Supervised the access networks operations team to deliver a fast reliable and secure network services.
- Defining and measuring the service quality parameters for the networks segments.
- Performing configurations and maintenance routines of network equipment.
- Providing various networks connectivity solutions.
- Troubleshooting, monitoring and analyzed deployed services.
- Managed the IT Administration of the institute in addition to installing and managing its networks infrastructure.
- Worked as a Data Networks Instructor for military officers.
Internet programming using JAVA.
Web developing and HTML editing.
Integrating database engines (MS Access & Sybase) with JAVA drivers for developing online databases on the internet.
Double Major: Marketing & Strategic Management
Professional Certificate in IT Management
Title: Power-Aware On-Demand Routing Protocol for Mobile Wireless Ad Hoc Data Networks – Wi-Fi Technology. ACM (Association for Computing Machinery) published. John Wiley&Sons - International Journal of communication systems published. World Scientific And Engineering Academy And Society published.
Graduation grade: Very Good with Honors. Project grade: Excellent.