Senior Operation Supprt Engineer
Vodafone International Services
Total years of experience :15 years, 10 Months
- Essential Duties and Responsibilities:
*Worked in the operation team for SharePoint and collaboration service at Vodafone Group
Manage and Support SharePoint “2007, 2010 and 2013” Farms for all Vodafone companies
Support SQL cluster as a backed end for SharePoint Farms
Manage and Support System Center Data Protection Manager “2010 & 2012 R2”
Manage and Support System Center Operation Manager “2012 R2”
Ensure to apply ITIL standards
Additional Duties and Responsibilities:
Ability to work in a team and communicate effectively
Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
Document internal processes and procedures related to duties and responsibilities
Company Profile: Cybertron is American company it's a vendor for hardware in US and offers World-class technical support of all technical backgrounds. Established Kansas Corporation since January of 1997. “Our consistent quality and highest level of support has earned Cybertron the distinction of being the 15th largest system Builder in the USA (CRN, 2007)”
Essential Duties and Responsibilities:
Managed Windows Server 2003, 2008 & 2012 - All Microsoft infrastructure technologies (DHCP-DNS-GPMC-Active Directory)
Managed Microsoft Exchange Server 2003, 2007, 2010 and 2013
Managed Microsoft SharePoint Foundation 2010 and 2013
Deployed Microsoft Lync Server 2013 on Cybertron company (USA - Egypt)
Implemented and maintain Hyper-V virtualized server environment.
Advised on network design changes.
Managed System Center Virtual Machine Manager 2012
Managed Windows XP, Vista, 7, 8 and 8.1
Managed enterprise network with Cisco and HP Pro Curve switches.
Managed network security for production using Sonic Wall firewalls.
Incorporated and monitored remote/VPN access with Sonic Wall and Cisco SSL VPN. Provided users with access as dictated by corporate security rules.
Additional Duties and Responsibilities:
Ability to work in a team and communicate effectively
Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
Escalated service issues that cannot be completed within agreed service levels
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
Document internal processes and procedures related to duties and responsibilities
Company Profile: Turner Construction Company provides building services to clients. It maintains a network of offices in North America and around the globe, with a staff of 5, 000 employees who work on more than 1, 200 projects each year. With $8 billion in annual construction volume. Turner has been operating in the Middle East since 1975, building a strong portfolio of unique and complex construction projects.
In 2006, Turner teamed with Dubai-based global property developer Emaar Properties PJSC to jointly embrace regional growth opportunities and form a new business entity called Turner International Middle East.
Turner's current presence in the Middle East/North Africa region includes the United Arab Emirates, Saudi Arabia, Egypt, Kuwait and Qatar.
Essential Duties and Responsibilities:
Provided support for all desktop systems running Windows XP, Windows 7 and Windows 8. This included OS patches and updates, application updates and hardware maintenance, diagnosis, repair and replace.
Managed and maintained Active Directory Services to allow users access to network assets.
Managed Exchange Server 2010 & Lync Server 2010
Managed Autodesk Constructware “Constructware is a hosted communication and collaboration solution that increases productivity and improves processes and accountability for all stakeholders throughout the design, construction and facility lifecycle”
IT support relating to technical issues involving Microsoft’s core business applications
Supported services for HP related technologies: Servers, Storage, and Networking.
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, security and Printers
System documentation to include system reviews and recommendations
Company Profile: EIE (Egyptian Information Engineering Co) is a Microsoft Gold certified partner for information Workers Solutions & Network Infrastructure Solutions, delivering IT professional services to the Egyptian market & the Arab region.
Accomplishments:
Implemented Microsoft network Infrastructure DNS, DHCP, GPMC and Active Directory for Windows Server 2003 & Windows Server 2008
Implemented and Support ISA Server 2004, 2006 and TMG 2010
Implemented VPN network by TMG 2010 and ISA Server 2006 (VPN Site-to-Site and Client-to-Site)
Implemented and Managed Exchange Server 2003, 2007 and 2010
Implemented Blackberry Enterprise Server and integrate it with Exchange Server 2007
Delivered some MCTS tracks as Instructor
Design & Implement & Support Microsoft Lync Server 2010
Support of servers, networks, infrastructure in Small and Enterprise Multinational Companies
- Projects with EIE
Organization Profile: The Multinational Force & Observers (MFO) is an independent international organization, with peacekeeping responsibilities in the Sinai. The origins of the MFO lie in Annex I to the 1979 Treaty of Peace between Egypt and Israel. In 1981, the Treaty Parties negotiated a Protocol that established the MFO and defined its mission.
Roles and responsibilities:
1) Configuring and troubleshooting desktops, laptops
2) Troubleshoot TCP/IP connections and Switches
3) Diagnose and Troubleshoot Operating System
4) Install and upgrade SAP Software for Clients
5) Configure D-link IP Cams
6) Install and configure workstations
Graduation Project: VOIP My Certificates: MCSA 2003 , MCSE 2003 , MCTS 2008 https://mcp.microsoft.com/authenticate/validatemcp.aspx Transcript ID: 751642 Access Code: DEFFDAADBDDBEF