Acting Roaming Rollout Manager
Etisalat Misr
Total years of experience :25 years, 8 Months
1. Influence and inspire the roaming stakeholders and the organization to deliver against the plans.
2. Completing the implementation of the Roaming Service (both Inbound as well as Outbound).
3. Identify new opportunities in the roaming rollout area to allow us to minimize costs and/or maximize revenues, including maximizing our global service coverage whilst maintaining high quality of service.
4. Managing contractual, operational, financial and administrative aspects of the various bilateral roaming agreements.
5. Formalize the ongoing roaming roadmap Strategy of Etisalat Misr and make sure it meets business requirements.
6. Ensure that the roaming rollout function in Etisalat Misr meets or exceeds industry standards.
7. Overall Responsibility for the management of several International agreements relating to IW SMS and IW MMS.
8. Identify tactics to increase Etisalat Misr roaming coverage / services portfolio awareness among Etisalat Misr mobile subscribers.
9. Define and own the customer experience for the roaming segment.
10. Responsible for the preparation of financial analysis, daily, weekly & monthly reporting with the help of the available business intelligence tools.
11. Develop, maintain and improve reporting tools to perform in depth analyses of outbound & inbound roamers and finally identify untapped business opportunities.
12. Assist with the preparation of business cases, project plans & operational plans consistent with the company main strategies.
13. Responsible for handling all Etisalat Misr commercial launches for all services for inbound & outbound as per the predefined plans.
14. Represent Etisalat Misr in the GSMA group meetings. Ensure that Etisalat Misr’s position is represented and reflected in decisions that are taken at these meetings.
1. Influence and inspire the roaming stakeholders and the organization to deliver against the plans.
2. Completing the implementation of the Roaming Service (both Inbound as well as Outbound).
3. Identify new opportunities in the roaming rollout area to allow us to minimize costs and/or maximize revenues, including maximizing our global service coverage whilst maintaining high quality of service.
4. Managing the Rollout Function (Scheduling, IREG & TADIG) & insure that the rollout meets the targeted plan.
5. Managing contractual, operational, financial and administrative aspects of the various bilateral roaming agreements.
6. Formalize the ongoing roaming roadmap Strategy of Etisalat Misr and make sure it meets business requirements.
7. Ensure that the roaming rollout function in Etisalat Misr meets or exceeds industry standards.
8. Overall Responsibility for the management of several International agreements relating to IW SMS and IW MMS.
9. Identify tactics to increase Etisalat Misr roaming coverage / services portfolio awareness among Etisalat Misr mobile subscribers.
10. Responsible for the preparation of financial analysis, daily, weekly & monthly reporting with the help of the available business intelligence tools.
11. Develop, maintain and improve reporting tools to perform in depth analyses of outbound & inbound roamers and finally identify untapped business opportunities.
12. Assist with the preparation of business cases, project plans & operational plans consistent with the company main strategies.
13. Responsible for handling all Etisalat Misr commercial launches for all services for inbound & outbound as per the predefined plans.
1. Influence and inspire the roaming stakeholders and the organization to deliver against the plans.
2. Completing the implementation of the Roaming Service (both Inbound as well as Outbound).
3. Identify new opportunities in the roaming rollout area to allow us to minimize costs and/or maximize revenues, including maximizing our global service coverage whilst maintaining high quality of service.
4. Managing the Rollout Function (Scheduling, IREG & TADIG) & insure that the rollout meets the targeted plan.
5. Managing contractual, operational, financial and administrative aspects of the various bilateral roaming agreements.
6. Formalize the ongoing roaming roadmap Strategy of Etisalat Misr and make sure it meets business requirements.
7. Ensure that the roaming rollout function in Etisalat Misr meets or exceeds industry standards.
8. Overall Responsibility for the management of several International agreements relating to IW SMS and IW MMS.
9. Identify tactics to increase Etisalat Misr roaming coverage / services portfolio awareness among Etisalat Misr mobile subscribers.
10. Responsible for the preparation of financial analysis, daily, weekly & monthly reporting with the help of the available business intelligence tools.
11. Develop, maintain and improve reporting tools to perform in depth analyses of outbound & inbound roamers and finally identify untapped business opportunities.
12. Assist with the preparation of business cases, project plans & operational plans consistent with the company main strategies.
13. Responsible for handling all Etisalat Misr commercial launches for all services for inbound & outbound as per the predefined plans.
1. Handling all aspects related day-to-day activities with Mobinil roaming partners.
2. Facilitate Technical contacts with roaming partners, and international bodies.
3. Responsible for maintaining roaming partner’s database.
4. Accountable for scheduling and execution of tests with roaming partners in time according to the roaming plan.
5. Responsible of managing and monitoring roaming radio and detect any problem and solve it.
6. Responsible for roaming monitoring tools. Participate in roaming projects & roaming sites roll-out.
1. Conduct daily monitoring & on the spot coaching for CSR’s.
2. Conduct internal mystery calls on the Call Center.
3. Generate daily internal mystery calls report.
4. Generate daily reports for all monitored calls and post it to the intranet.
5. Generate weekly analysis report for the internal mystery calls.
6. Coordination with Call Center SPV’s & T/L’s for CSR’s attendance and swaps.
7. Monitor all the personal market sections (Activation - Credit - Call Center - Complaint
8. Handling - Out Bound - Save Team).
1. Providing useful technical feedback, coaching, directing and appropriate behaviors to help
2. the technical team reach the required performance standards.
3. Receiving all technical customers' problems from our customers through the Vantive application
4. and pass it to the technical Dept. and monitoring the performance per each CSR in order to
5. Provide the necessary enhancement and standardization.
6. Provide them with the technical support, addressing and suggesting Solutions for
7. The red issues that faced the technical representatives.
8. Compiling daily, weekly and monthly technical reports and send it to my supervisors and my manager.
9. Escalating and pushing technical problems, this lasted more than 24 hours, after solving the Problem.
10. Monitor the performance of each individual and assign for him / her pre-determined development plan for motivation and Proper delegation according to company policy and procedures.
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