Sales Manager
The concept Furniture
Total years of experience :15 years, 6 Months
Excellent with technology Deal directly with customers either by telephone,
electronically or face to face.
* Respond promptly to customer inquiries.
* Handle and resolve customer complaints.
* Obtain and evaluate all relevant information to handle product and service inquiries.
* Provide pricing and delivery information.
* Set up new customer accounts.
* Organize workflow to meet customer timeframes.
* Keep records of customer interactions and transactions.
* Record details of inquiries.
* Complaints and consequent actions taken.
* Maintain customer databases.
* Communicate and coordinate with internal departments.
* Staff training, team development & expansion
* Meeting sales forecasts and budgets, develop sales.
* Supervise, instruct, quotations follow-up & conduct sales team, guiding to increase the
revenues.
* Present and sell company products and services to customers.
* Responsible of display, merchandise, floor to ceiling decoration & showcases designs.
* Responsible of showroom operations procedures, timing& staff vacations and attendance
Status.
* Assuring best satisfactory standards with clients
* Oversee Interior design center performance & staff - customer relation
* Supervise, instruct, and conduct front end & customer service team
* Assuring best satisfactory standards with clients
* Oversee the maintenance team & coordination via customer service
Monks SAL Tsunami-Lebanon
* Maintain work flow on daily basis.
* Receiving and ordering stock.
* Controlling P&L statement on monthly, quarterly and regularly basis.
* Insuring that all staff are having all same treatment with no discrimination.
Sea sweet SAL
Head office - Lebanon
* Rooming on daily basis on several shops.
* Being sure that all operation is going smooth with factory and all shops
* Being sure that the factory is producing a high standard products.
* Trying to establish and implement a new rules to keep a high standard production.
* Trying to implement new data, rules and efficiency
AZADEA Group
PAUL Restaurant - Kuwait
* Serve customers, take orders, greets guests and relays to the kitchen and bar staff or to the
waiters.
* Implements hygiene and cleanliness procedures and policies.
* Assists in recruiting, training, motivating and evaluating his/her team to ensure that the
department has the necessary skill base and that staff are optimally motivated and enabled to
maximize their potential and contribution to the company.
* Oversees the preparation and presentation of high quality food items by strictly following the
standards and preparation techniques of the brands ‘’products bible’’.
* Solves customer’s complaints and ensures health and safety regulations are followed at all times
in the restaurant.
* Control F&B cost on daily basis and overviews the set targets and budgets of the restaurant’s
operation with the restaurant manager.
* Controls inventory, monitors revenues and modifies procedures and prices.
AZADEA Group
Butcher Shop & Grill -Kuwait
* Serve customers, take orders, greets guests and relays to the kitchen and bar staff or to the
waiters.
* Implements hygiene and cleanliness procedures and policies.
* Assists in recruiting, training, motivating and evaluating his/her team to ensure that the
department has the necessary skill base and that staff are optimally motivated and enabled to
maximize their potential and contribution to the company.
* Oversees the preparation and presentation of high quality food items by strictly following the
standards and preparation techniques of the brands ‘’products bible’’.
* Solves customer’s complaints and ensures health and safety regulations are followed at all times
in the restaurant.
* Control F&B cost on daily basis and overviews the set targets and budgets of the restaurant’s
operation with the restaurant manager.
* Controls inventory, monitors revenues and modifies procedures and prices.
Burj Al Hamam + Seven Seas Restaurants -Kuwait
2005 - 2006 Waiter
VIRGIN Megastore
SERENADA PALACE Hotel LOUIS14 Fine Dining -Beirut, Lebanon
STAFF GATE Events & Catering -Beirut, Lebanon
BT1, BT2, BT3) Institute of Hotel Management –Beirut, Lebanon