Mohamed Fayaz Ameer

• Read and analyze market share in order to come up with strong business conclusions and advice on steps for improvement.
• Conduct in-depth analysis of category/brand performance by channel and create plans to exploit the opportunity.
• Lead and plan with suppliers to build sales and market share.
• Own the budgets for Spending as per guidelines agreed with Supplier.
• Manage the day to day relationships with Commercial teams in order to ensure flawless executions of the initiative master plan and brand fundamentals.
• Researched clients' business issues and goals to offer appropriate solutions.
• Created alternative business plans to improve customer relationships.
• Formulated custom business plans for incoming account managers.
• Exceeded quarterly goals by 15%.
• Evaluated market trends and recommended marketing budget allocations to top management.
• Managed the highest volume account in assigned territory.
• Negotiated prices, terms of sales and service agreements.
• Evaluated current service needs and product satisfaction levels with established customers.
• Quoted prices, credit terms and other bid specifications.
• Identified AED 2 million in revenue opportunities by collaborating with distribution partners.
• Acquired 3 million in sales revenue in 3 months.
• Managed a portfolio of 3 accounts totaling 3 million in sales.
• Built client relationships by acting as the liaison between the customer service and sales teams.
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
• Monitored market activity and quoted pricing to maintain healthy profit margins.

• To execute In-store Fundamentals and Sales Business Plans in the assigned stores in order to develop the customer’s business and achieve the company's objectives.
• Build & maintain strong and long-term client relationships
• Acquire deep understanding of the assigned store’s strategies and their shopper needs in order to be able to devise the right execution for the store.
• Achieve in-store presence and target sales volume.
• Handled the highest volume account in the New Dubai territory, generating more than 1 Million in revenue in.
• Maintained a central database of key contacts, risk ratings, financial impact and key issues.
• Analyzed and reported on weekly customer activity, business trends, and areas of concern.
• Met with an average of 20 clients per week consistently, resulting in a 96% client retention rate.
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
• Created proposals for new and repeat customer business transactions.
• Monitored market activity and quoted pricing to maintain healthy profit margins.
• Closed an average of 3 million sales calls each quarter.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Exceeded l annual sales target by 10%.
• Met existing customers to review current services and expand sales opportunities.
• Exceeded sales goals by 3 % every month.

• Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
• Set up and maintained global account management and reporting tools and processes.
• Exceeded quarterly goals by 60%.
• Developed and implemented value-added strategies on Consumer goods to increase profitability.
• Launched new sales training programmer's to drive continuous profitability improvements.
• Fostered and facilitated relationships with product distribution channels to increase product sales.
• Pursued all website inquiries in specific territories to increase potential customer base.
• Negotiated prices, terms of sales and service agreements.
• Managed a portfolio of 7 accounts totaling AED 700 Thousand in sales.
• Identified investment opportunities, threats, and challenges to accurately forecast the company budget.

• Established operational objectives and work plans and delegated assignments to teams.
• Supervised a team of 2 Team Leaders and 60 associates.
• Established project control procedures such as project forecasts and cash flow projections.
• Trained, coached and mentored staff to ensure smooth adoption of new Projects.
• Exceeded company objectives with 100% Achievement.
• Responsible for subjective training's, capacity planning, Seasonal volume forecasting, Research
• Increased profits by 60% in one year through restructure of Shifts.
• Helped push the business forward to achieve significant turnover and profitability by increasing efficiency.
• Develops and implements procedures to improve efficiencies while adapting to new market challenges and technologies.
• Hired and trained 36 staff for specific projects.

• Met all customer call guidelines including service levels, handling time and productivity.
• Facilitated inter-departmental communication to provide effective customer support.
• Investigated and resolved customer enquirers and complaints in an empathetic manner.
• A Strong leader of customer support staff.
• Provided accurate, specific and timely performance feedback for CSRs.
• Maintained up-to-date knowledge of product and service changes.
• Trained staff on operating procedures and company services.
• Managed workflow to exceed quality service goals.
• Fostered an environment that encouraged continuous process improvements.
• Monitoring random calls to improve quality, minimize errors and track operative performance
• Identified individual development needs with appropriate training.

• Effectively managed a high volume of inbound and outbound customer calls.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Gathered and verified all required customer information for tracking purposes.
• Referred unresolved customer grievances to designated departments for further investigation.
• Answered a constant flow of customer calls with up to 50 calls in queue per minute.
• Managed high call volume with tact and professionalism.
• Defused volatile customer situations calmly and courteously.
• Met or exceeded service and quality standards during every review period.
• Oversaw call center employees to ensure customer satisfaction goals were consistently met.
• Competent in customer service management systems and databases.