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Mohamed FILAHI, IT Service Desk Analyst

Mohamed FILAHI

IT Service Desk Analyst·Sitel

Morocco

Master's degree, Germanistique

Work experience

Total years of experience: 31 years, 8 months

IT Service Desk Analyst

June 2004 - Present

Sitel

Casablanca, Morocco

June 2004 - Present

Moroccan-French/ German speaking IT Service Desk Analyst !

After several experiences; since 2004, as Back-Office, Customer Service, Support and Relation, Telemarketing, On-line Technical Support; Advisor, Quality and Training (Orange, Ortel Mobile, Lycatel, Eurosport Player…)

Company industry:
Business Support Services
Job role:
Information Technology

Consulatnt

October 1994 - July 2016

in freelance

Casablanca, Morocco

October 1994 - July 2016

(Moroccan) Arabic/ French/ German Consultant in freelance, as partial occupation - Casablanca:
- private Tutoring in French and German
- Arabic/ French/ German speaking Tour Guide
- Moroccan-French/ German Event Management
- Arabic (Moroccan)-French-German Translator/ Accompanist
- Moroccan-French/ German Made in Germany device and partner Research

Company industry:
Business Consultancy Services
Job role:
Other

Education

GOETHE-INSTITUTE

July 1992

July 1992

Master's degree, Germanistique

Germany

GPA (point): 13 out of 20

GPA (point): 13 out of 20

- „Zeugnis Zentrale Mittelstufenprüfung (ZMP) “, nowadays Goethe-Zertifikat C1. ZMP is equivalent with the highest professional one CLES 3, see this with others equivalences by Franco- German jobsite: http://www.connexion-emploi.com/fr/a/evaluer-son-niveau-de-langueen-allemand-le-cadreeuropeen- commun-de-reference CLES 3 is professionally better than Master 2 in France! See this by typing “ZMP” in the research folder of the French land Army PDF (Equivalent: page 78, Competences: page 53) by following link: http://www.boc.sga.defense.gouv.fr/pdf/2011/2011_049_p_defg1151918c_63017.pdf

Institut Bilal

June 1989

June 1989

High school or equivalent, Terminal in applied sciences

Morocco

(Arabic-French) Bilingual Terminal in applied sciences

Skills

Event Organizer
Expert
Event Organizer
Expert
German
Expert
German
Expert
Tour Operators
Expert
Tour Operators
Expert
Office Management
Expert
Office Management
Expert
French
Expert
French
Expert
Event Management
Expert
Event Management
Expert
Incoming inspection
Intermediate
Incoming inspection
Intermediate
Tour Guide
Expert
Tour Guide
Expert
Consulting
Expert
Consulting
Expert
Translation
Expert
Translation
Expert
Event Organizer
Expert
Event Organizer
Expert
German
Expert
German
Expert
Tour Operators
Expert
Tour Operators
Expert
Office Management
Expert
Office Management
Expert
French
Expert
French
Expert

Languages

Arabic
Expert
German
Expert
French
Expert
English
Intermediate
Spanish
Beginner

Training and Certifications

Certifications
with entire satisfaction
"DIHK”, currently "AHK Marokko" (German Chamber of Commerce and Industry in Morocco)
Feb 2001 - Aug 2002

Hobbies

  • Bricolage, nature, sport, échange culturel, lecture, musique et voyage