IT Service Desk Analyst
Sitel
مجموع سنوات الخبرة :29 years, 8 أشهر
Moroccan-French/ German speaking IT Service Desk Analyst !
After several experiences; since 2004, as Back-Office, Customer Service, Support and Relation, Telemarketing, On-line Technical Support; Advisor, Quality and Training (Orange, Ortel Mobile, Lycatel, Eurosport Player…)
(Moroccan) Arabic/ French/ German Consultant in freelance, as partial occupation - Casablanca:
- private Tutoring in French and German
- Arabic/ French/ German speaking Tour Guide
- Moroccan-French/ German Event Management
- Arabic (Moroccan)-French-German Translator/ Accompanist
- Moroccan-French/ German Made in Germany device and partner Research
- „Zeugnis Zentrale Mittelstufenprüfung (ZMP) “, nowadays Goethe-Zertifikat C1. ZMP is equivalent with the highest professional one CLES 3, see this with others equivalences by Franco- German jobsite: http://www.connexion-emploi.com/fr/a/evaluer-son-niveau-de-langueen-allemand-le-cadreeuropeen- commun-de-reference CLES 3 is professionally better than Master 2 in France! See this by typing “ZMP” in the research folder of the French land Army PDF (Equivalent: page 78, Competences: page 53) by following link: http://www.boc.sga.defense.gouv.fr/pdf/2011/2011_049_p_defg1151918c_63017.pdf
(Arabic-French) Bilingual Terminal in applied sciences