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Mohamed FILAHI, IT Service Desk Analyst

Mohamed FILAHI

IT Service Desk Analyst·Sitel

Morocco

Master's degree, Germanistique

Work experience

Total years of experience: 31 years, 9 months

IT Service Desk Analyst

June 2004 - Present

Sitel

Casablanca, Morocco

June 2004 - Present

Moroccan-French/ German speaking IT Service Desk Analyst !

After several experiences; since 2004, as Back-Office, Customer Service, Support and Relation, Telemarketing, On-line Technical Support; Advisor, Quality and Training (Orange, Ortel Mobile, Lycatel, Eurosport Player…)
Company industry:
Business Support Services
Job role:
Information Technology

Consulatnt

October 1994 - July 2016

in freelance

Casablanca, Morocco

October 1994 - July 2016

(Moroccan) Arabic/ French/ German Consultant in freelance, as partial occupation - Casablanca:
- private Tutoring in French and German
- Arabic/ French/ German speaking Tour Guide
- Moroccan-French/ German Event Management
- Arabic (Moroccan)-French-German Translator/ Accompanist
- Moroccan-French/ German Made in Germany device and partner Research
Company industry:
Business Consultancy Services
Job role:
Other

Education

GOETHE-INSTITUTE

July 1992

July 1992

Master's degree, Germanistique

Germany

GPA (point): 13 out of 20

GPA (point): 13 out of 20

- „Zeugnis Zentrale Mittelstufenprüfung (ZMP) “, nowadays Goethe-Zertifikat C1. ZMP is equivalent with the highest professional one CLES 3, see this with others equivalences by Franco- German jobsite: http://www.connexion-emploi.com/fr/a/evaluer-son-niveau-de-langueen-allemand-le-cadreeuropeen- commun-de-reference CLES 3 is professionally better than Master 2 in France! See this by typing “ZMP” in the research folder of the French land Army PDF (Equivalent: page 78, Competences: page 53) by following link: http://www.boc.sga.defense.gouv.fr/pdf/2011/2011_049_p_defg1151918c_63017.pdf

Institut Bilal

June 1989

June 1989

High school or equivalent, Terminal in applied sciences

Morocco

(Arabic-French) Bilingual Terminal in applied sciences

Skills

Event Organizer

Expert

German

Expert

Tour Operators

Expert

Office Management

Expert

French

Expert

Event Management

Expert

Incoming inspection

Intermediate

Tour Guide

Expert

Consulting

Expert

Translation

Expert

Event Organizer

Expert

German

Expert

Tour Operators

Expert

Office Management

Expert

French

Expert

Languages

Arabic

Expert

German

Expert

French

Expert

English

Intermediate

Spanish

Beginner

Training and Certifications

Certifications
with entire satisfaction
"DIHK”, currently "AHK Marokko" (German Chamber of Commerce and Industry in Morocco)
Feb 2001 - Aug 2002

Hobbies and interests

Bricolage, nature, sport, échange culturel, lecture, musique et voyage