Mohamed Firdouse Faizer

A British owned company based in Dubai who develops iconic luxurious hotels, offering individual investors the opportunity to profit from purchasing hotel rooms and suites. Also known to be Dubai’s leading developer of landmark property.
Roles Played:
•Ensuring professional and effective relationships with the clients, ensuring the highest levels of service at all times.
•Ensuring all Sales leads are followed up as soon as possible whilst recording all information on the internal system.
•Ensuring accurate information is conveyed to prospective purchasers.
•Generating referral business from existing clients.
•Sign up agents to bring in referrals for the company where applicable.
•Assisting in driving the Sales team to achieve target.
•Maintaining a professional and customer-service focused approach at all times.

- Coordinate and deliver e-mail campaigns.
- Ensure that messages are supportive of and consistent with marketing strategies.
- Provide support to Sales Department by assisting with day to day customer inquiries by email.
- Coordinate flow of information and communication and disseminate it according to plan/strategy.
- Key contact person for all Corporate reservations, providing support to the Reservations Department on a daily basis.
- Process reservations by mail for Corporate/Family members and Corporate Credit Accounts.
- Overlook and process Corporate cancellations and modifications.
- Handling daily correspondence with Corporate and credit account members. Responds to inquires and makes reservations as needed.

Main task: Based at Saudi Kayan’s Product Handling Unit and responsible for planning and controlling the repackaging, storing and transportation of liquid Chemicals (Glycols, Ethanolamines and Ethoxylates) in Drums and ISO Loading in close cooperation with the Production Site and the Supervisor.
•Weekly scheduling of all operational actions for Drumming and ISO activities.
•Participation at the weekly Operations meeting and presentation of the weekly plan.
•Responsible for SAP bookings including Batch creation and confirmation of production.
•Daily preparation and handing-out tally sheets to Team Leaders for the drumming activity.
•Weekly participation in planning meeting with customers material management which includes suppliers of empty drums.
•Internal contact person for all SAP matters.
•Plan and control the usage and availability of the storage tanks, warehouse and storage areas.
•Stock control in close collaboration with the Client and Inventory Controller.
•Record the production data and prepare the Daily Production Output Report for the management.
•Coordinate with the Shipping Division for planning the loading activities.
•Arrange internal transport requirements of empty drums from supplier to warehouse and filled drums movement from warehouse to storage area.

Roles Played :
• Administering the business development/ marketing departments.
• Handling the flow of information through the company which includes categorizing and delegating all incoming information to the departments and cascading to the team members effectively to ensure completion. Key contact person for all outgoing communication in the form of e-mails, letters, teleconferences and other forms of communication.
• Monitor and evaluate the weekly, monthly sales targets of the medical representatives. Train and guide them to help improve and increase level of performance.
• Budget for warehouse operations, transport which includes vehicle rentals for medical/marketing representatives, office stationery and miscellaneous expenses.
• Handling collections of cash and cheques from the dealers and constant touch with them to ensure ample stock availability.