Mohamed Fouda

Agent at WE

• Egypt
• My current job since January 2017

last year KPI‘s Average 73 %.
•last 6 months KPI‘s Average 83 %.
•The good listening, the concentration, the patience and my punctuality information.
•Deliver required information and escalations to higher management level.
•Ensure customer satisfaction and experience delivered.
•Generate, escalate any reports to the upper management.


•IT (Network technical support): (ABA): (1/1/2017)to(1/4/2017)
•Help Disk.