Supervisor
Americana/KFC
Total years of experience :4 years, 6 Months
• Supervise performance the Team Members (back line or front line) on a daily basis.
• Make sure that all products are prepared as per quality standards.
• Distribute workflow between Team Members, solve any problems or miss understanding that may occur.
• Coordinate with the restaurant management in receiving raw materials.
• Participate in scheduling labor.
• Handle cost control and cash system.
• Train and orient the Team Members to develop their performance.
• Maintain a preventive maintenance for all tools and equipment in the kitchen besides coordinating with the Maintenance Department to handle any problems.
• Spread Team work spirit with all Team Members.
• Ensure safety and security procedures and making sure that all staff is following these rules.
• Make sure that all staff has a valid health certificate with valid residency.
Customer Service
• Handle Customers complaints.
• Ensure maximum customer satisfaction.
• Assist team members in working with customers as they come into the restaurant.
• Supervisor takes customer orders and handles sales and purchases.
• If there is a customer issue or inquiry, the Shift Supervisor is the next point of contact for the customer if it has escalated from another team member, Shift Supervisor works to resolve the issue.
• Dealing with customer service issues such as queries and complaints (the customer isn't always right, but most of the time they are)
• Prepare daily sales reports.
• Research new items to be added to the product range and present their cost price and discount rate.
• Control the assortment, the quality & the prices of the products within the section.
• Dealing with suppliers to calculate selling prices.
• Reaching sales targets and increasing profits.
• Research new items to be added to the product range and present their cost price and discount rate.
• Negotiate prices and delivery with suppliers.
• Source products from other suppliers as necessary to ensure the lowest cost, best quality, and on-time delivery.
• Check daily stock.
• Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard.
• To carry out all necessary operations when guests arrive and depart (check-in/ check-out)
• manage invoicing payments and cash operations during the day shift.
• Making reservations.
• Dealing with online and telephone queries.
• Assisting the management team with other. administrative tasks.
• Check the 'room report' and keep housekeeping informed of any modifications.
• Concierge tasks: sightseeing tips, organizing visits, making bookings etc.
• Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction.
• Ensure department adherence to hotel policies, procedures and standards to ensure that guest expectations are exceeded.
• Prepare reports, handle special projects and assignments as required.
• Dealing with Italian and Russian guest.
• achieving sales targets.
• Operating the bills, including cashing up and completing paperwork at the start and end of the shift.
• Assisting customers in the selection and purchase of items.
• Completing sales sheets at the end of the day.
• Ensuring that the shop counter is always manned.
• Processing cash and credit card transactions accurately & efficiently.
• Managing the bill, taking money from customers and hanging out receipts.
• When required wrapping up purchased items for customers.
• Following policies & procedures relating to cash & stock handling.
• Checking the inventory listing with actual stock on the shop shelves and reporting to the owner.
• Keeping merchandise orderly and neat in appearance.
• Handling customer complaints in a professional and diplomatic way.
• Setting up promotional displays.
• Organizing promotional events.
• Attending training sessions.
• Assisting with postal deliveries to customer addresses.
• Promoting the shop and its products at every opportunity.
• Daily tracking and reporting to the shop manager.
• Highlighting special promotions to customers.
• Restocking the sales areas.
• Giving expert advice to customers regarding products.
• Moving large amounts of stock and merchandise around the shop.
Traveled across different areas which contain grocery stores, selling new products and also taking orders for the product already on store shelves. Responsible for a product having the prime location on store shelves and disposing of discontinued product to make way for new, also required to be well versed in product knowledge. Scheduled with store manager appropriate times for section remodels and completed them in a timely manner during store hours. Kept track of individual hours and expense report.
I have studied Italian literature and the ancient poetry texts.