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Mohamed Gad, Senior Sales Team Leader

Mohamed Gad

Senior Sales Team Leader·Almosafer Travel Agency

Egypt

Bachelor's degree, Accounting

Work experience

Total years of experience: 13 years, 6 months

Senior Sales Team Leader

January 2023 - Present

Almosafer Travel Agency

Cairo, Egypt

January 2023 - Present

• Lead a team of 15+ agents across inbound/outbound calls/chats for Gulf customers.
• Designed weekly performance dashboards using Genesys and Salesforce.
• Conducted training and coaching that improved underperforming agents.
• Enhanced customer engagement via WhatsApp (Live person & Infobip).
• Directed day-to-day sales operations and KPI tracking for Gulf market channels.
• Managed shift scheduling, coaching, and performance reviews.

Company industry:
Travel Agency

Sales Team Leader

January 2020 - December 2022

Almosafer Travel Agency

Cairo, Egypt

January 2020 - December 2022

Company industry:
Travel Agency

Sales Travel Consultant

January 2018 - January 2020

Almosafer Travel Agency

Cairo, Egypt

January 2018 - January 2020

• Handled inbound/outbound calls and designed custom travel packages.
• Booked flights using Amadeus & Galileo (GDS).
• Mentored new hires on quality and sales standards.

Company industry:
Travel Agency

Economic Researcher

January 2017 - January 2018

Alsafwa Group for Investments & Consultation

Cairo, Egypt

January 2017 - January 2018

• Conducted market research and asset evaluations.
• Coordinated with local and international entities for compliance and reporting.

Company industry:
Economics & Financial Consulting

Trainee Auditor

January 2014 - January 2014

Nasr Abo ElAbaas Auditing & Legal

Cairo, Egypt

January 2014 - January 2014

Company industry:
Financial Auditing

Tele-sales Agent

January 2013 - January 2014

Solution Co.

Cairo, Egypt

January 2013 - January 2014

Company industry:
Sales Outsourcing

Marketing Coordinator

January 2012 - January 2013

Book Network

Cairo, Egypt

January 2012 - January 2013

Company industry:
Publishing

Manager & Social Media Specialist

January 2010 - January 2012

Koorabook.com

Cairo, Egypt

January 2010 - January 2012

Company industry:
Journalism

Education

Ain Shams Academy

January 2015

January 2015

Bachelor's degree, Accounting

Egypt

GPA (percentage): 78%

GPA (percentage): 78%

Business Management

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
COACHING
Intermediate
COACHING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
SALESFORCE
Intermediate
SALESFORCE
Intermediate
AMADEUS CRS
Intermediate
AMADEUS CRS
Intermediate
GENESYS
Intermediate
GENESYS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
English Course
Train the Trainer – Coaching Certification