Support Developer
Simpl Group
Total years of experience :6 years, 5 Months
- Worked across the Software Development lifecycle (SDLC) stages from requirements gathering, analysis and design to testing and implementation.
- Developed solutions for Database related issues by modifying and implementing Stored Procedures using T-SQL for SQL Server 2000 to SQL Server 2012 servers.
- Developed solutions and fixed bugs in applications developed in Visual Basic and C# programming languages.
- Developed DTS and SSIS Packages for high profile clients such as Auckland District Health Board and Ports of Auckland.
- Developed SQL Server reports using SQL Server Reporting Services 2005 and 2008.
- Compiled technical and release documentation.
- Produced test scripts and conducted regression testing methodologies.
- Attained the Simpl Standout Award for committing towards providing top notch support to clients.
- Supported Qantas users to resolve desktop related problems. Tasks include managing customers on Novell Netware, supporting customers with their PC and Lotus Notes related issues.
- Delegated IT Jobs to other resolver groups within the organization.
- Training new Staff members.
- Compiling technical documentations and knowledge base Articles for Qantas users and internal Analysts.
- Administered Zintel's maintenance contracts and facilitating the communication of service delivery information between different departments in the organization.
- Generated Reports for customers to ensure faults are being responded to within the time expectation specified by the customer (Service Level Agreement).
- Assisted customers with 1st/2nd level computer related problems; Tasks included managing customers on Citrix, Active Directory, and supporting customers with their application faults.
- Delegated IT jobs to other departments across the organization.
- Compiled Incident Reports for IT Managers of high profile organizations such as the Ministry of Transport and Minter Ellison Rudd Watts.
- Assisted residential and commercial customers in setting up internet connections and email as well as troubleshooting internet related problems; This includes troubleshooting DIALUP, ADSL, Cable, SSR and Frame Relay connections.
- Managed Domain Names for customers on Clear and Paradise’s DNS servers; Tasks included registering Domain Names and troubleshooting DNS issues.
- Managed websites hosted on Clear and Paradise’s web servers.
- Successfully achieved an average of 100% of the company's Key Performance Indicators for Support Analysts.
- Assisted students and staff across three campuses of the university to solve their computer related problems in a network environment.
- Delegated jobs that require escalation to other more specialized IT departments.
Currently attending a course and studying towards attaining my Microsoft Certified Solution Associate (MCSA) in SQL Server 2012.