Functional Consultant & Business Analyst
Infosys
Total years of experience :16 years, 2 Months
ABE Core Banking System Implementation Project - Finacle
Key Responsibilities
• Orchestrated client onboarding by documenting settings and preparing clients for seamless system utilization.
• Served as a pivotal liaison between consultants and clients, ensuring a smooth transition during project initiation.
• Collaborated with the technical team to integrate client needs into specifications and functions, conducting workshops to analyze and design tailored solutions.
• Evaluated client business processes, identifying and linking functional and non-functional requirements.
• Conducted workshops involving clients, consultants, and leaders to analyze applications, addressing gaps detected during prototyping.
• Managed and engaged stakeholders, customers, and vendors, establishing robust relationship networks.
• Prototyped and configured processes using appropriate software, guaranteeing client satisfaction.
• Analyzed risks and issues for project portfolios, collaborating with project managers and driving testing strategies at a program level.
• Applied industry best practices, product knowledge, and business acumen to ensure software alignment with customer objectives.
• Coordinated training schedules for optimal resource utilization, collaborating with peers to enhance the training department.
• Delivered standard and customized training, incorporating lectures, demonstrations, discussions, and other instructional methods.
• Served as a technical assistant and primary contact with customers until the 'go-live' date, ensuring a seamless hand-off to support.
Key Responsibilities
• Efficiently manage Branch Operations, emphasizing risk minimization, fraud management, and adherence to compliance requirements.
• Provide quality leadership for a conducive work environment, focusing on performance management, staff development, and employee satisfaction.
• Implement established policies, processes, and procedures to optimize efficiency, resource utilization, and cost containment.
• Optimize employee productivity through performance management and organizational development.
• Utilize knowledge of modern branch operations practices to guide quality improvements and operational changes.
• Demonstrate strong interpersonal skills to manage customer expectations and engage with stakeholders.
• Ensure consistent high-quality service by applying relevant banking policies, processes, procedures, and internal control guidelines.
• Foster open communication, teamwork, and trust for a performance and customer-service-oriented culture.
• Plan and organize daily branch operations effectively.
Key Responsibilities
• Resolve complex customer issues across operational areas.
• Balance and reconcile bank accounts.
• Complete and file quarterly bank reports, participating in monthly Branch Manager meetings.
• Manage the branch's Clearing Session, including the collection of clients' checks.
• Issue certified Checks, Bank Drafts, perform internal transfers, ACH, and SWIFT transfers and issue clients' CDs & TDs.
• Handle trade finance transactions, including Annex 4 issuance and customs release.
• Stay updated on new CBE circulars and regulations.
• Serve as the branch's operational risk champion, maintaining internal policies, procedures, and
reporting risk events.
Key Responsibilities
• Executed routine branch and customer service tasks, managing retail and commercial deposits.
• Processed loan payments, cashed checks, and facilitated savings withdrawals.
• Proactively promoted bank services, fostering positive customer relations and referring clients to relevant staff for new services.
• Provided leadership, training, and support to less experienced tellers and staff members.
• Delivered exceptional customer service, addressing inquiries, complaints, and cross-selling products.
• Proficiently handled client problems, ensuring compliance with bank regulations and policies.
• Demonstrated excellent interpersonal, communication, and computer skills.
• Willingness to perform teller work when required, showcasing a comprehensive understanding of
customer issues and implementing effective solutions.
Key Responsibilities
• Directly engaged with customers via various channels, ensuring prompt response to inquiries and efficient resolution of complaints.
• Conducted thorough customer verifications, gathering and evaluating pertinent information.
• Processed diverse tasks including orders, forms, applications, and requests with meticulous attention
to detail.
• Managed and maintained customer accounts, ensuring accurate records of interactions and transactions.
• Collaborated with internal departments, effectively communicating and coordinating to address customer needs and concerns.