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Mohamed Gamal, Professional Services Manager

Mohamed Gamal

Professional Services Manager·Advanced Technologies

Egypt

Master's degree, Master of Business Administration Student

Work experience

Total years of experience: 9 years, 10 months

Professional Services Manager

June 2022 - Present

Advanced Technologies

Cairo, Egypt

June 2022 - Present

• Responsible for Projects Implementation delivery and leading a team of Engineers.
• Maintaining Project Schedule by monitoring project progress, coordinating activities, resolving problems.
• Collaborating with Projects departments to deliver detailed project plans and work breakdown.

Company industry:
IT Services

Technical Lead

February 2020 - May 2023

Deglatech Advanced Technologies

Cairo, Egypt

February 2020 - May 2023

• Responsible for Providing all needed support to Customers Remotely or on site.
• Responsible for Configuration of Active Network Systems/Subsystems as (Switches, FTTH, Routers, VOIP Servers, Wireless Controller, )
• Responsible for Configuration of Light Current systems as VMS, CCTV, Access Control, Intercom Systems, Smart Home, Smart City and Similar Products.
• Conducting The Pocs of the low current systems
• Ensure The regular & proper verification, performance, implementation of the light current and active network systems
• Validates systems functionality by executing the operational checklist in order to ensure that each equipment is working properly
• Conduct customer training.
• schedule incoming work, select staff and estimate time
• assess Current procedures to accomplish department goals
• Oversee and analyze costs and variable cost productivity gains
• Technical Lead Deglatech Advanced Technologies FEB 2020 - MAY2023.

• Responsible for all technical and engineering aspects of our projects.
• Prepare Low- and High-Level Design \[LLD&HLD\] for each project and each system.

Company industry:
IT Services

Technical Office & Support Engineer

April 2019 - January 2020

Deglatech Advanced Technologies

Cairo, Egypt

April 2019 - January 2020

Telephony System, Digital Signage, IP Clocks and Integration Systems.
• Conduct customer training.
• Conduct customer support and ticketing systems
• Planning by Listing all the requested tasks and creating the required action plans.
• Organizing by Assigning Tasks to our team members as per their skills, and collaborating with the other departments head to ensure that we have all the needed resources to accomplish our tasks.
• Leading by Following up the work progress and ensure that all teams are on the track so we can fulfill our commitments.
• Controlling by Measuring performances and taking action to ensure desired result.
• Technical Office & Support Engineer Deglatech Advanced Technologies APR 2019 - JAN 2020.

Company industry:
IT Services

Home Automation & Site Engineer

December 2016 - March 2019

PowerLine Automation

Cairo, Egypt

December 2016 - March 2019

understanding of customer requirements
• Prepare design for Light Current & Home Automation systems which is cost effective and meets customer requirements. Designs includes solutions for: Light Control, Distributed / Zoned Audio, Distributed Vides, Intercom, Intrusion Detection, MATV, PBX telephones system, CCTV, Access Control, Network Infrastructure.
• Create technical proposal document according to work instructions and requirements including solution design description, statement of work, product datasheets.
• Prepare pricing sheet and financial proposal including Bill of Quantities of all proposed products and their respective costs
• Identify suppliers and technologies that meets individual client needs and engage with them to acquire quotations and technical information required to prepare customer proposal.
• Coordinate with customer appointed contractors and stakeholders and prepare any required material and shop drawing submittals after project award
• Prepare final As-built shop drawings and hand over documentation.
• Home Automation & Site Engineer Power Line Automation DEC 2016 - MAR 2019.
• Accountable for timely execution of site activities as per the approved drawing, client specification & local authorities.
• Supervise the contractors at site & ensure the proper quality of work being executed.
• Supervise all installation, testing & commissioning activities.
• Planning the work at site & efficiently coordinate between contactors to meet the target dates. Follow up with the contractors for material delivery at site in a timely manner.
• Follow up consultant comments & snags.
• Attend meetings with client / consultant & follow up the agreed actions on time.
• Monitor the progress at site & ensure any possible delays dealt in timely manner.
• Prepare the as built drawings.

Company industry:
Construction & Building

Arduino Instructor

January 2015 - April 2015

Work Shop Organization

Cairo, Egypt

January 2015 - April 2015

Company industry:
Training & Education Center

Education

Arab Academy for Science and Technology and Maritime transpor

December 2024

December 2024

Master's degree, Master of Business Administration Student

Egypt

Faculty of Engineering, Helwan University

May 2016

May 2016

Bachelor's degree, Bachelor of Engineering

Egypt

Skills

ACCESS CONTROLS
Expert
ACCESS CONTROLS
Expert
INTERCOM
Expert
INTERCOM
Expert
C (PROGRAMMING LANGUAGE)
Expert
C (PROGRAMMING LANGUAGE)
Expert
CLOSED-CIRCUIT TELEVISION SYSTEMS (CCTV)
Expert
CLOSED-CIRCUIT TELEVISION SYSTEMS (CCTV)
Expert
INFRASTRUCTURE
Expert
INFRASTRUCTURE
Expert
SHOP DRAWING
Expert
SHOP DRAWING
Expert
TECHNICAL INFORMATION
Expert
TECHNICAL INFORMATION
Expert
VARIABLE COST
Expert
VARIABLE COST
Expert
INSTALLATION
Expert
INSTALLATION
Expert
AUTOMATION
Expert
AUTOMATION
Expert
VMS
Expert
VMS
Expert
Network Implementation
Expert
Network Implementation
Expert
Servers Implementation
Expert
Servers Implementation
Expert
IP Telephony Systems
Expert
IP Telephony Systems
Expert
ACCESS CONTROLS
Expert
ACCESS CONTROLS
Expert
INTERCOM
Expert
INTERCOM
Expert
C (PROGRAMMING LANGUAGE)
Expert
C (PROGRAMMING LANGUAGE)
Expert
CLOSED-CIRCUIT TELEVISION SYSTEMS (CCTV)
Expert
CLOSED-CIRCUIT TELEVISION SYSTEMS (CCTV)
Expert
INFRASTRUCTURE
Expert
INFRASTRUCTURE
Expert
TECHNICAL INFORMATION
Expert
TECHNICAL INFORMATION
Expert
VARIABLE COST
Expert
VARIABLE COST
Expert
INSTALLATION
Expert
INSTALLATION
Expert
AUTOMATION
Expert
AUTOMATION
Expert
VMS
Expert
VMS
Expert
Network Implementation
Expert
Network Implementation
Expert
Servers Implementation
Expert
Servers Implementation
Expert
IP Telephony Systems
Expert
IP Telephony Systems
Expert