Systems and Software Administrator
Almousa Group .
Total years of experience :21 years, 4 Months
1- Analyze workflows, business processes and applications to enhance, automate and expedite process improvements
2- Review, analyze, evaluate, and document business requirements
3- Configure, test, deploy, support, and troubleshoot application systems to meet business process requirements
4- Consult with, support, and train users on the use of application systems
5- Analyze data reporting requirements within a business process and facilitate report development and validation
6- Document application system configurations and procedures and create other necessary documentation
7- Support and maintain HR systems and processes to meet business requirements.
8- Resolve issues and develop business solutions working with HR, Payroll, Finance and IT.
9- Manage medium to large sized HR systems projects like upgrade or system implementation.
10- Perform continuously to improve system capabilities and business processes.
11- Conduct analysis sessions during implementation of Product
Provide assistance to customer during integration testing.
13- Propose alternatives for any client's request and manage project within original boundaries.
14- Assess and present solutions through use of ERP systems.
15- Initiate and lead ERP related projects and provide day to day support.
16- Gather business requirements as needed.
17- Research, design and develop Syteline ERP operational reports and programs for all business units within US and abroad.
18- Collaborate with various business units in organization to facilitate implementation of new or improved reporting processes and functions.
19- Interact with application development staff to coordinate implementation of newly created functions and reports.
20- Define business, financial and operations requirements and system goals working with decision makers and end users.
21- Identify and resolve systems issues using ERP solutions.
22- Lead and analyze design sessions in prototyping new systems to enhance business processes, operations and information process flows.
23- Maintain current knowledge and understanding of ERP applications and computer hardware operating systems.
24- Assist users in resolving problems and answer questions with minimal supervision.
25- Interpret users’ problems over phone and respond with solutions.
26- Interact with IT Manager, other SeedWay departments and divisions outside technical contractors working on daily operations or ERP problems.
27- Perform database inquires and audit to verify system integrity.
28- Conduct in-depth tests for modified and new systems or applications.
29- Participate in all ERP implementation steps as assigned.
30- Consult client to collect all relevant data for implementation.
31- Prepare necessary project documentations associated with implementation like manuals, customer query data, issue logs and their resolution.
32- Identify and develop business processes and demonstrate good report writing skills.
33- Implement Planet One ERP Software.
34- Develop and enforce collaborative working relationships with customers.
35- Lead process reviews and application configuration discussions with clients.
36- Develop an area of expertise within Sales, Customer Service, Order Entry/Order Management and Billing/Collections in due course of time.
37- Learn overall business operations and help develop innovative solutions to improve productivity.
38- Develop and maintain strong relationships with business users and stakeholders.
39- Lead collaboration with integration and data teams and assist said teams to document integration, conversion requirements and designs.
40- Support and record change management related to technical requirement.