Mohamed Gomaa

January 2013 - present Brand ambassador: at (IML Nokia sales team)

RESPONSIBILITIES:

Build customer confidence of customers by making the store experience interactive, engaging and reassuring.
Maximize customer experience by "solving the whole problem" (as opposed to pushing products).
Make the most effective use of store displays and interactive devices for each customer.
Demonstrate products and show consumers how to maximize their features.
Explain different customizable features.
Discuss warranties and replacement parts.
Check inventory to ensure product is in stock.
Represent and promote the organization with products and services at in-home product presentations, showrooms, and home shows as required.
Collect and research information needed to identify and resolve problematic situations.
Ensure pricing is correct.
Develop positive customer relationships

January 2010 - December 2012 MOBILE Section in-charge: at (JACKY’S Electronics LLC, Dubai)

RESPONSIBILITIES:

Responsible for sales, troubleshooting and repairs of Mobile products
As the team leader, supervises the team’s performance in terms of meeting sales targets, attending to potential and existing customers, delivering quality after sales service and proper display of merchandising materials
Attends monthly product trainings / workshops, and impart learning to the team
Updates the mobile purchase team on the newest and fast moving products and makes recommendations on product acquisitions
Attends to customers’ inquiries on appropriate hardware configuration, software applications and peripherals
Utilizes strong interpersonal skills to engage prospects and interact positively with clients, to understand and meet their needs