sales and cost analysis at Saudi fisheries company
SAUDI FISHERIES COMPANY
مجموع سنوات الخبرة :16 years, 2 أشهر
Preparing bank reconciliation.
Checking daily production reports & preparing the monthly production report.
Checking the explosive monthly report with System.
Checking stock movements and preparing report about the receipts & consumption QTYS. of Gypsum, Iron ore
Checking stock movements for paper bags
Checking inspection reports QTYS.
Feeding and checking cash customer’s sales) .
Checking employees’ medical bills.
Checking fuel entries on system and preparing Aramco and transportation contractor entry.
Making budget variances monthly report .
Payroll accountant
Calculation end service benefits for employees
Calculating vacation salaries for employees
Calculating social insurance for all employees monthly
Register new assets into system
Liquidate old assets or which broke down and beyond economical repairing
Analysis and review of Fish suppliers accounts and write reports about their accounts monthly.
Preparing bank reconciliation.
Payroll accountant
Calculation end service benefits for employees
Calculating vacation salaries for employees
Calculating social insurance for all employees Translating documents from Arabic to English and vice versa.
Preparing contracts and type them into Arabic or English.
Outbound consumer collection representative, Vodafone Egypt
Making outbound calls for customers and educating them about their due bill amounts & when to be paid to avoid service interruption.
Making deals when needed for these customers who won't be able to stick to their time lines to attain the goal of customers' satisfaction.
Sending reminder messages to customers, such as tomorrow, today & generic SMS to remind & encourage customers to pay & to save their payment history.
Setting semi-hotline for customers who didn't pay to force them to settle their dues before hotline date.
Taking right actions on expired deals by other departments.
Handling "customer care collection deals" mail box which receives any inquiries about deals from other departments & calling those customers and making deals with them keeping it within their time lines & saving customer experience.
Replying by mails for these inquiries confirming that the action was taken.
Handling authority sheet, sending reply to the Credit Control Management with analysis and clarification for each action.
Supporting inbound collection team when needed to attain the service level.
Answer calls for Bills, Disputes and explanations.
Making deals with customers to pay their dues within their time lines, keeping collected amount as high as possible on the other hand keeping customer satisfaction.
Working on collecting the billed amount from customers within the month to reduce bad debts.
Receiving inquiries from agents from all other departments high, premium, platinum, complaints and premium complaints concerning bill explanations, troubleshooting, wrong calculations and other issues helping them getting over it.
Handling different types of calls for different types of customers satisfied, unsatisfied, troublemaker and complainer & turning all those types of customers into raving fans to the company.
Representative for the core & medium customers.
Job responsibilities:
Answering customer queries
Resolve customer’s complaints ASAP, especially for the high value customers.
Providing assistance to customers who face problems with internet settings, mobile TV & using other phones' features and following up with customers by making out bound calls when needed.
Compensating the high value customer who faces problems with any of our services.
Data entry
English Section (Accounting department),