Customer Service Representative
Samsung Electronics store
مجموع سنوات الخبرة :7 years, 1 أشهر
# Helped customers solve problems
#Gave customers information about products and services
#Learned about new products, services, and sales
#Told other departments about customer complaints
*Provide personalized service over the phone to customers with inquiries.
*Offer best solution based on company policies.
*Deliver quality service for customer satisfaction.
Understand and meet customers' needs.
*Identify sales opportunities during interactions.
*Help customers with inquiries and escalate problems when needed..
*Managing client communications through
interacting directly with potential, new, and
existing clients.
*providing quality customer service while
increasing the company’s revenues through
increased sales.
*Processing all inquiries.
*Answering incoming calls.
*Offering customers products and services.
*Performing administrative functions.
Updating client accounts.
Processing customer correspondence