Head of Development and Technology
Al Hana Group
Total years of experience :14 years, 11 Months
- Al Hana Group is a large private organization in Saudi Arabia including 6 big company for catering, maintenance, suppliers, safety and Operation. Currently on a mission to create efficient; sustainable; scalable and future-ready technology capabilities for the needs of “Automation process”
- In charge of charting and leading the Digital Transformation journey, in addition to improving operational effectiveness, cost efficiencies and information security
- Spearheaded exciting initiatives comprising of but not limited to Digital, Data, Core Systems and Process Reengineering
Create, communicate and implement the organization's vision, mission and improvement direction through providing technology vision and leadership for developing and implementing information technology initiatives, and lead the utilization of IT systems to support company business goals, thus achieving cost effective IT operations.
Develop and refine both short- and long-term strategies to drive growth, and improve the performance and development.
Establish a culture of continuous improvement focused on development, Collaborate with architects, analysts and designers in the development and initiation of new software programs and applications.
Develop a set of performance metrics and KPIs that drive improved performance, customer service and overall operational accountability within the company through intelligent systems.
Enhance and develop, implement as well as enforce policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the corporation
Administration and safeguarding from an IT perspective, to help identify and improve business system needs and objectives, current operational procedures, problems, input/ output requirements, data scope and successfully deliver services.
Change the IT from consumer department to producer and effect on company income and technology improvement
Apply and extend standardized methodology and analysis techniques to company IT and problem solving.
Develop yearly budget for IT (CAPEX, OPEX), and project plan.
Establish vendor schedule to ensure proper coverage and support for systems.
Monitor the SLA level performance and ensure compliance with policies and regulations.
Implement new process areas according to the ITIL frameworks and standards. With process modeling, simulation, process architecture and documentation.
Manage new projects of company as Transformation, DB Migration, Application Development, Enterprise Infrastructure, Exchange, Disaster Recovery, SharePoint, Networking and VPNs…
Managing IT service operations for all sections of IT regarding to ITIL V3
Implementing break-through and innovative ideas, programs, processes and change management that develop and make a difference to the IT Banking.
Manage and Follow all Change requests, problem Management and incidents that facing business units including development projects.
Supervise development projects related to IT and investigate with vendors for products that matching Business requirement. With preparing all processes and procedure for projects planning, design, RFP, Budgeting, Capex and Opex
Ensuring optimal IT asset allocation and track all IT assets throughout lifecycle.
Supervise and follow all required updates for systems, groups, active directory, exchange server and polices that needed to improve system performance and quality assurance.
Analyze and Follow all procedures of IT infrastructure operation, processes and services that needed to enhance security, reliability, flexibility and stability for environment.
Supervise team to resolve any issues that facing users, systems and provide required solutions with keeping time as soon as possible.
Provide upgrade and solutions that helps systems, applications and databases in order to decrease system downtime and improve performance.
Accountable and Supervise projects as Virtualization, Active Directory 2012 Migration, Exchange 2007 to 2013 Migration, CCTV, IT Assets Inventory, New Applications Migrations and deployment.
Providing system reports, incidents details, solution and schedules for IT.
Quality Assurance (QA), administering for Data Center, Corporate services, Servers and Synchronization with international standards.
Supervise the projects that related to Data Center, Servers and Virtualization.
Design, Build, Configure and Manage VMware Vsphere 5.1 Environment
(ESXi (5.1) Hosts, vCenter, Vsphere clients, Virtual Networks, Storage…..) Servers and Services
Install, configure, monitor and maintain the MS windows operating system platform, including active directory, Exchange Server and other related applications, and hardware including servers and desktop computers according to the overall policies and objectives of Bank.
Set-up user accounts in MS Windows and Exchange server for new employees requiring access based on job responsibilities and functions as well as timely disables/deletes MS windows user accounts not in use, and of resigned or terminated employees.
Execute change management procedures with version and backtrack control.
Ensure required operating system services and features are enabled as required by the Bank’s operations.
Identify and monitor utilization patterns, system capacity requirements, their effect on operations and system availability and performance expectations and ensure that enough storage space is allocated and available to all users.
Diagnose, troubleshoot, and resolve problems or errors encountered with MS systems software, related applications, hardware, and components, and upgrade or replace defective components in a timely manner, to minimize disruptions to business operations, and ensure the availability of the systems to meet the Banks business needs.
Responsible of backup and restore systems Through TSM and all related Operations.
Responsible and supervise of daily, weekly, monthly, end of year operations and bank reports.
Responsible of daily and weekly operation and backup.
Administrating and supporting for Windows Server.
Attend and sharing with team to create new Data Center for Bank
(Structures as raised floor and suspend ceiling) matching to International Standard
(Servers, Operating Systems, Network, Database)
Make all reports for high management of Misr Bank (UAE Region).
supervision of graduate projects at engineering department.
Responsible of computer labs as a technical support.
ICDL and Computer instructor.
MCSE Instructor.
ICDL Instructor and Tester.