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Mohamed hamam, Duty Manager

Mohamed hamam

Duty Manager·TVG Global (Expo2020)

United Arab Emirates

Bachelor's degree, Business Administration and Computer Science

Work experience

Total years of experience: 19 years, 1 months

Duty Manager

July 2021 - Present

TVG Global (Expo2020)

Dubai, United Arab Emirates

July 2021 - Present

• Managed a team of 85 employees, overseeing the hiring, training, and professional growth of employees.
• Guided teams in planning, implementation, and execution of merchandising, thus fostering highly effective collaborations.
• Offered thorough support knowledge aiding team assignments and deliverables.
• Supported financial and business forecasts to facilitate accurate budgets.
• Monitored system functioning closely, troubleshooting and resolving issues.
• Customized products to meet user specifications improving customer experience.
• Coordinated cost-effective solutions across teams, significantly reducing production errors. Assisted team members and customers regarding stock and inventory queries.
• Assisted employee payroll processes by tracking attendance logs and expense monitoring.

Company industry:
Retail & Wholesale
Job role:
Management

Retail Manager

July 2017 - March 2021

Gallery One

Dubai, United Arab Emirates

July 2017 - March 2021

• Managed 12 retail stores turning over 1.7 million AED per month.
• Managed the enhancement of the shopping experience, completing through customer feedback and store manager feedback to achieve customer satisfaction.
• Held regular meetings with trade staff to delegate tasks, and communicate market trends, sales KPIs, and priorities.
• Developed and delivered retail campaign calendar, seasonal schemes, and activation guidelines for the regional marketing teams.
• Successfully and continuously hit sales targets by seeking money-making opportunities for expansion.
• Managed the development of marketing strategies, including social media, designed to increase sales and company awareness.
• Managed and monitored all finances within wholesale trading, including controlling budgets and authorizing expenditures.

Company industry:
Sales Outsourcing
Job role:
Sales

Senior Store Manager

February 2013 - May 2017

House Of Fraser

Abu Dhabi, United Arab Emirates

February 2013 - May 2017

• Managed a diverse team of 120+ sales and customer service staff, driving individual performance through KPIs and performance reviews.
• Cultivated a positive work environment by delivering employee career progression pathways, inventive schemes, and a sales bonus structure.
• Trained staff to deliver outstanding customer service.
• Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
• Processed shipments and maintained and organized stock shelves.
• Completed weekly schedules according to payroll policies.
• Answered customers' questions and quickly resolved problems and complaints.
• Fostered positive working relationships with business leaders, vendors, and customers.
• Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
• Worked closely with Retail Director to formulate and build store brand.

Company industry:
Retail & Wholesale
Job role:
Sales

Store Manager

January 2007 - January 2013

Hugo Boss

Dubai, United Arab Emirates

January 2007 - January 2013

• Managed store appearance, including merchandising and displays, signage, decorations, and cleaning.
• Managed sales team to maximize sales revenue and exceed corporate goals.
• Trained staff to deliver outstanding customer service.
• Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
• Managed sales, reconciled cash, and made bank deposits while performing store opening and closing duties.
• Addressed customer inquiries and resolved complaints.
• Completed weekly schedules according to payroll policies.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

The Higher Institute for Computer King Marriot- Alexandria

May 2000

May 2000

Bachelor's degree, Business Administration and Computer Science

Egypt

GPA (percentage): 77%

GPA (percentage): 77%

Business Administration and Computer Science

Skills

Warehouse Management
Expert
Warehouse Management
Expert
Sales
Expert
Sales
Expert
Stock Control
Expert
Stock Control
Expert
Inventory
Expert
Inventory
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
 Retail Store Management
Expert
 Retail Store Management
Expert
 Communication Skills
Expert
 Communication Skills
Expert
 Training and Development
Expert
 Training and Development
Expert
 Customer Service
Expert
 Customer Service
Expert
 Client Relationship Management
Expert
 Client Relationship Management
Expert
 HR Operations
Expert
 HR Operations
Expert
 Inventory Control
Expert
 Inventory Control
Expert
Warehouse Management
Expert
Warehouse Management
Expert
Sales
Expert
Sales
Expert
Stock Control
Expert
Stock Control
Expert
Inventory
Expert
Inventory
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert

Languages

Arabic

Native Speaker

English

Native Speaker

Training and Certifications

Certifications
cargowise certified operator
Wisetech Academy
Dec 2025 - Dec 2027
Show credentials

Hobbies and interests

Swimming, sing