محمد همام

• Managed a team of 85 employees, overseeing the hiring, training, and professional growth of employees.
• Guided teams in planning, implementation, and execution of merchandising, thus fostering highly effective collaborations.
• Offered thorough support knowledge aiding team assignments and deliverables.
• Supported financial and business forecasts to facilitate accurate budgets.
• Monitored system functioning closely, troubleshooting and resolving issues.
• Customized products to meet user specifications improving customer experience.
• Coordinated cost-effective solutions across teams, significantly reducing production errors. Assisted team members and customers regarding stock and inventory queries.
• Assisted employee payroll processes by tracking attendance logs and expense monitoring.

• Managed 12 retail stores turning over 1.7 million AED per month.
• Managed the enhancement of the shopping experience, completing through customer feedback and store manager feedback to achieve customer satisfaction.
• Held regular meetings with trade staff to delegate tasks, and communicate market trends, sales KPIs, and priorities.
• Developed and delivered retail campaign calendar, seasonal schemes, and activation guidelines for the regional marketing teams.
• Successfully and continuously hit sales targets by seeking money-making opportunities for expansion.
• Managed the development of marketing strategies, including social media, designed to increase sales and company awareness.
• Managed and monitored all finances within wholesale trading, including controlling budgets and authorizing expenditures.

• Managed a diverse team of 120+ sales and customer service staff, driving individual performance through KPIs and performance reviews.
• Cultivated a positive work environment by delivering employee career progression pathways, inventive schemes, and a sales bonus structure.
• Trained staff to deliver outstanding customer service.
• Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
• Processed shipments and maintained and organized stock shelves.
• Completed weekly schedules according to payroll policies.
• Answered customers' questions and quickly resolved problems and complaints.
• Fostered positive working relationships with business leaders, vendors, and customers.
• Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
• Worked closely with Retail Director to formulate and build store brand.

• Managed store appearance, including merchandising and displays, signage, decorations, and cleaning.
• Managed sales team to maximize sales revenue and exceed corporate goals.
• Trained staff to deliver outstanding customer service.
• Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
• Managed sales, reconciled cash, and made bank deposits while performing store opening and closing duties.
• Addressed customer inquiries and resolved complaints.
• Completed weekly schedules according to payroll policies.