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تم إلغاء حظر المستخدم بنجاح
محمد همام, Duty Manager

محمد همام

Duty Manager·TVG Global (Expo2020)

الإمارات العربية المتحدة

بكالوريوس, Business Administration and Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 1 أشهر

Duty Manager

يوليو 2021 - حتى الآن

TVG Global (Expo2020)

دبي، الإمارات العربية المتحدة

يوليو 2021 - حتى الآن

• Managed a team of 85 employees, overseeing the hiring, training, and professional growth of employees.
• Guided teams in planning, implementation, and execution of merchandising, thus fostering highly effective collaborations.
• Offered thorough support knowledge aiding team assignments and deliverables.
• Supported financial and business forecasts to facilitate accurate budgets.
• Monitored system functioning closely, troubleshooting and resolving issues.
• Customized products to meet user specifications improving customer experience.
• Coordinated cost-effective solutions across teams, significantly reducing production errors. Assisted team members and customers regarding stock and inventory queries.
• Assisted employee payroll processes by tracking attendance logs and expense monitoring.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

Retail Manager

يوليو 2017 - مارس 2021

Gallery One

دبي، الإمارات العربية المتحدة

يوليو 2017 - مارس 2021

• Managed 12 retail stores turning over 1.7 million AED per month.
• Managed the enhancement of the shopping experience, completing through customer feedback and store manager feedback to achieve customer satisfaction.
• Held regular meetings with trade staff to delegate tasks, and communicate market trends, sales KPIs, and priorities.
• Developed and delivered retail campaign calendar, seasonal schemes, and activation guidelines for the regional marketing teams.
• Successfully and continuously hit sales targets by seeking money-making opportunities for expansion.
• Managed the development of marketing strategies, including social media, designed to increase sales and company awareness.
• Managed and monitored all finances within wholesale trading, including controlling budgets and authorizing expenditures.

مجال الشركة:
الاستعانة بالمصادر الخارجية للمبيعات
الدور الوظيفي:
المبيعات

Senior Store Manager

فبراير 2013 - مايو 2017

House Of Fraser

أبو ظبي، الإمارات العربية المتحدة

فبراير 2013 - مايو 2017

• Managed a diverse team of 120+ sales and customer service staff, driving individual performance through KPIs and performance reviews.
• Cultivated a positive work environment by delivering employee career progression pathways, inventive schemes, and a sales bonus structure.
• Trained staff to deliver outstanding customer service.
• Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
• Processed shipments and maintained and organized stock shelves.
• Completed weekly schedules according to payroll policies.
• Answered customers' questions and quickly resolved problems and complaints.
• Fostered positive working relationships with business leaders, vendors, and customers.
• Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
• Worked closely with Retail Director to formulate and build store brand.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

Store Manager

يناير 2007 - يناير 2013

Hugo Boss

دبي، الإمارات العربية المتحدة

يناير 2007 - يناير 2013

• Managed store appearance, including merchandising and displays, signage, decorations, and cleaning.
• Managed sales team to maximize sales revenue and exceed corporate goals.
• Trained staff to deliver outstanding customer service.
• Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
• Managed sales, reconciled cash, and made bank deposits while performing store opening and closing duties.
• Addressed customer inquiries and resolved complaints.
• Completed weekly schedules according to payroll policies.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

التعليم

The Higher Institute for Computer King Marriot- Alexandria

مايو 2000

مايو 2000

بكالوريوس، Business Administration and Computer Science

مصر

المعدل التراكمي (نسبة مئوية): 77%

المعدل التراكمي (نسبة مئوية): 77%

Business Administration and Computer Science

Skills

Warehouse Management
Expert
Warehouse Management
Expert
Sales
Expert
Sales
Expert
Stock Control
Expert
Stock Control
Expert
Inventory
Expert
Inventory
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
 Retail Store Management
Expert
 Retail Store Management
Expert
 Communication Skills
Expert
 Communication Skills
Expert
 Training and Development
Expert
 Training and Development
Expert
 Customer Service
Expert
 Customer Service
Expert
 Client Relationship Management
Expert
 Client Relationship Management
Expert
 HR Operations
Expert
 HR Operations
Expert
 Inventory Control
Expert
 Inventory Control
Expert
Warehouse Management
Expert
Warehouse Management
Expert
Sales
Expert
Sales
Expert
Stock Control
Expert
Stock Control
Expert
Inventory
Expert
Inventory
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert

اللغات

العربية

اللغة الأم

الانجليزية

اللغة الأم

التدريب و الشهادات

الشهادات
cargowise certified operator
Wisetech Academy
Dec 2025 - Dec 2027
عرض الشهادات

الهوايات والاهتمامات

Swimming, sing