Senior Systems Engineer
DamaMax ISP
Total years of experience :7 years, 10 Months
Managing ISP Servers:
Dealing with: Unify (CRM, AAA server, and billing), Bind DNS, Sendmail and Postfix SMTP, Ookla
speed test, Cacti, OPManager, Zabbix and Kayako.
Web, Mail and Apps Hosting:
Dealing with: Red Hat, CentOS, Ubuntu, Solaris, Windows Server, Apache, Nginx, Webmin,
ISPConfig, , SMTP, Sendmail, Postfix, IMAP, POP3, Dovecot, Spamd, DNS Zone hosting, Office
365, Sun blade, Dell Power Edge, HP ProLiant, VMWare ESXi, Hyper-V, Huawei &HP Storages,
Sun Storage.
Backup and Security:
Dealing with Sophos XG Firewall, Sophos Endpoint, Cyberoam, Kaspersky, IP CCTV, Access
control and time attendance systems, Veritas NetBackup, Veeam and SQL backup,
System Administration:
Dealing with: Active directory, DNS, DHCP, access points, Samba file server, Microsoft Exchange
2013, Avaya call manager, Kiss FLOW, Suite CRM.
Office 365 creation, Administration, registration & Migration.
Azure AD Management.
Containerization (Docker, Docker HUB)
WordPress CMS Installation and Management
CPanel Management (Web, Mail, Dns & Domain Hosting)
LVM and Clustering Management
Plan & Implement Linux Projects and systems.
Windows server (2008, 2012, 2016) installation and troubleshooting.
• Hyper-V installation, configuration and troubleshooting.
• Backup solution (Veeam, Altaro, Veritas).
• Wireless Solution (Cisco, TP Link, Aruba)
• Firewall Administration (Fortinet, Cyberoam, Sophos)
• Administers User accounts in Active Directory& Creating Group Polices
• provide good customer support when resolving staff tech issues
• Perform checks (daily, weekly) and Generate reports (monthly, quarterly)
• Assist with Repair and maintain LAN-s, wireless, internet systems and general IT maintenance
• Mail Systems (Exchange, G Suite, Office365)
Roll Out all new global IT policies and/or initiatives as requested by the Regional Office IT
team
• Provide remote support to Middle East & Africa Teams from Amman and travel to provide in
person support as necessary
• Monitor and track the ticket on the ticketing system and to make sure to solve related case in
proper way with minimum time.
• Installing and configuring computer hardware, operating systems and applications
• Give training for staff training on any new systems or polices.
• Assist with Repair and maintain LAN-s, wireless, internet systems and general IT maintenance
• Maintain proper documentation of all IT equipment including; system profiles, warranties and IT
stock/accessories
s.
• Monitoring and maintaining computer systems and networks
• Troubleshooting systems and network problems and diagnosing and solving hardware / software fault.
• Administers User accounts in Active Directory
• Provides end users with full technical support and explain the issues on their laptops /PC.
• Administers IATA’s Systems (Skype, office365, Cisco CM & Honeywell Access System)
• Create POs, Contracts & Perform GR’s on SAP System
Job Summary
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Primary responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
l Understanding the issues involved with administering and maintaining corporate infrastructure, including network connectivity, internet access, email, etc. l Responsible for implementing, developing and, in some cases designing communications networks. l Responsible for the configuration of routing and switching equipments. l Responsible for maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization. l Undertaking data network fault investigations in local and wide area environments, using information from multiple sources. l Responsible for reporting network operational statues by gathering, prioritizing information and managing projects.