Account Supervisor
Sykes
Total des années d'expérience :25 years, 5 Mois
* Sony Reader Store:
As a result of the blending of (Qriocity) team into Sony CIC, I was assigned to lead Sony E-Reader team supporting Sony eBook store online for UK, Australia, Germany & Austria. Support scope varies from account issues, Buying issues, Payment methods and content download support.
❖ February 2012 - January 2013: • Kodak Account Supervisor:
Supervising Kodak AIO/DCD/FCT Operations.
❖ October 2011 - February 2012: ❖ Sony Entertainment Network (Qriocity):
Due to business needs, I supervised Sony Qriocity team.
❖ September 2010 - November 2010: Due to business needs, I was transferred to the VAIO Italian team during launch phase in order to support in the establishment of our new Italian VAIO account.
❖ November 2010 - January 2011: Leading VAIO Spanish during its launch period.
❖ June 2010 - September 2010: Promoted to a Team Leader in the new launch of Asus Technical Support account.
❖ March 2010 - June 2010: Hired as a technical support representative in the Sony VAIO account handling technical queries from UK & Irish customers.
Xceed Contact Center International Department:
Customer Support & Sales Representative for "Quebecer Media incorporate", "Winnipeg Sun Newspaper" in Canada providing readers and/or distributors of the newspaper with unique subscription promotions & door to door delivery services with wide range of circulation coverage choices (2008-2009)
Finally was promoted to a "Team Leader" for "Auto Internet Marketing" Campaign; one of the main U.S campaigns at the company (2007-2008)
Telesales Representative at "Ibn Sina Laborex Pharma"; a multinational company with high reputation in the field of drug & pharmaceutical trade (2002-2005)
Sales & Marketing Supervisor at "Al Wa'd" company (2000-2002)
Sales & Marketing Representative at "Al Wa'd" company; an Islamic company specialized in Islamic multimedia sales (1999-2000)
English Teacher; A & O level; Primary, Preparatory & American Diploma at the "Egyptian International Language Schools" (1997-1999)
Translator at an Islamic Center in Cairo (1995-1997)
Bachelor of Arts (Cairo University-Open Learning Centre) Branch: English. Specialty: English Translation.