Chief Specialist
Roads & Transport Authority (RTA)
Total years of experience :21 years, 0 Months
Mobile Application Development | Quality Management | Process Optimization | Outsourcing | Leadership | Strategic Thinking | Ideation & Innovation | Artificial Intelligence | Mobile Application Testing | Budget Management
Plan and manage smart services, quality assurance, and testing activities of technology departments. Recommends acceptance criteria for smart services transition and plans for resources to ensure that the testing operates effectively. Develop standards and procedures to determine services quality standards, policies and release readiness. Oversee IT budget and departmental strategy goals. Analyze performance gaps and areas of improvement in alignment with organizational objectives.
Accomplishments:
- Accountable for 3 major RTA Apps worth 30 Million Dirhams.
- Managed Artificial Intelligence Chatbot project for 40 service roads and transport authority.
- Performed business analysis to improve RTA digital services; doubled adoption rate by 25%.
- Architected internal quality management system and infrastructure; improved quality by 50%
- Trained division on new QM processes; Implemented project successfully within 3-6 months.
Quality Assurance Management | Process Improvement | Change Management | SDLC | Road-mapping | Risk Management | Staff Training & Development | CMMI | ISO 9001
Served as project manager with a primary accountability for overseeing quality assurance and strategy development. Documented standards and procedures in compliance with the international ISO 9001 and CMMI standards. Identified and assessed measures to implement approved new/alternative business processes while efficiently recommending approvals to senior management.
Accomplishments:
- Helped IT division achieve CMMI certification in 18 months; achieved +90% end-user satisfaction.
- Implemented change management strategy leveraging a structured methodology.
- Recorded up-to-date standards & policy review reports and on-time management reporting.
- Mentored new engineers and designed comprehensive development/training programs .
- Successfully developed training strategies in alignment with CITD strategies.
Project Planning & Implementation | Risk Analysis | Problem-Solving | Client Relationship Management | UI/UX
Led two internal projects initiatives: ADCO People Search Tutorial Implementation and Mobility Project Infrastructure Initiative. Also, responsible for the internal Quality Race Assessment Implementation, MAXIMO Learning Management System Administration and E-learning Development / System Enhancements.
Accomplishments:
- Defined project scope, overseeing solution development, tech platform, & system architecture.
- Supervised delivery processes for project schedule, quality management, & communications.
- Identified improvement areas & implemented measures to maximize customer satisfaction.
Project Design | Requirements Gathering | Animation & Simulation | Quality Control & Standards | E-Learning
Analyzed and developed ADCO MAXIMO e-learning content using ASSIMA e-learning tools and instrumentally utilized ATS to clone MAXIMO processes and develop an exact simulation of the real-time work flow. Performed analysis on the King Fahad University of Petroleum & Mineral project (KFUPM). Drove quality of the final e-content, applying the web quality standards, instructional requirements and customer needs. Hosted the final e-content on the LMS (WebCT, ASSIMA Change Management System) and defined the course-instructor rules.
Accomplishments:
- Administered ADCO LMS system users and courses; Generated weekly stat reports.
- Successfully managed the remote outsourced team development processes for projects.
- Developed tutorial-based simulations & animations; added content & voice-over synchronization.
- Embedded SCORM coding into courses to support e-content tracking; Optimized eXact templates.
- Designed e-content base structure & development process flow; Developed customized layout.
Project Management | Requirements Planning | Technical Design | Budget Management | Website Testing | Quality Improvement
Accountable for requirement gathering and design for web projects. Developed, planned, estimated, and tracked implementation of project plans within the pre-set budgets and deadlines, complying with the best practice guidelines. Responsible for analyzing requirements, determining technical approach & technical design, determining effort, and providing deliverable dates for projects and enhancement requests, owning the engineering resources and the responsibility of product delivery with high quality.
Accomplishments:
- Accurately estimated project costs and ensured on-time delivery of projects.
- Defined performance standards across all functional areas.
- Reviewed performance with deft application of management audit procedures.
- Designed effective technical solutions for performance, reliability, scalability & supportability.
- Managed web-applications hosting, database maintenance, and website security.
Website Design | Coding | Stakeholder Management | Budgeting | ASP.net | SQL | Flash | JavaScript | CSS
Accountable for all technical deliverables, project plan, financials, projections, issue/dependency tracking, resourcing and timescales and responsible for managing multiple stakeholders.
Accomplishments:
- Developed & managed 3 conferences websites in collaboration with conference administrators.
- Co-developed organization website using advanced Microsoft platforms and technologies.
Programming | HTML | Java Script | Project Management | Problem-Solving & Analysis | Theming | Quality & Testing
Responsible for planning, executing, and managing assigned web projects. Implemented operational processes for increased efficiency. Collected code from developer’s workspace and promoting to parent workspace after checking code’s integrity.
Accomplishments:
- Refactored and optimized existing code, improving product quality and functionality.
- Implemented Holy Quran English search and applied the CMMI-3 quality level developed projects.
- Investigated in-client server projects using MVC model (E-Learning and Content Management System).
Software Development | Coding | Frameworks | Source Control | Debugging | Testing | Implementation
Responsible for designing and implementing software systems. Collaborated with analysts and designers to update and improve systems. Performed application testing and completed assigned projects within budget and timeline parameters.
Accomplishments:
- Successfully developed the Arabization of ICDL courses using Macromedia AuthorWare and Flash.
- Implemented automated management system using JSP: trained staff on j2EE technology.
The program focus is on the IT leadership function – it addresses a gap within the UAE IT sector, where advanced technology skills meet outstanding management skills. This mix of skills is in high demand in all sectors of the UAE economy. During my 3 years of engagement I have: - Assessed the suitability of emerging technologies for solving local business problems within a global context. - Developed operational and management strategies incorporating an understanding of social responsibility, ethical standards, and with a global perspective. - Contributed to the accumulated knowledge in the field of IT, with special emphasis on issues & technologies relevant to the Gulf region and the UAE. - Graduated with Excellence in IT Management. Received a special recognition from HH Sheikh Mohamed bin Rashid Al Maktoum in April - 2016
- 3 years of C++ programming. - 2 years of web and database development.
URL removed due to policy violation. Please contact support for further information.