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Shella Susa, guest relations officer

Shella Susa

guest relations officer·JW Marriott Marquis Dubai

United Arab Emirates

Bachelor's degree, Business and Tourism

Work experience

Total years of experience: 1 years, 9 months

guest relations officer

October 2019 - February 2020

JW Marriott Marquis Dubai

Dubai, United Arab Emirates

October 2019 - February 2020

• Creating a pleasant atmosphere for guests while accommodating at the facility. Performing the tasks of responding to the queries and request of guests and clients. Handling the responsibilities of managing guest relation activities of the organization.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

front desk agent

April 2018 - July 2019

Hotel metro sky & restaurant

Philippines

April 2018 - July 2019

include registering guests, managing reservations and providing information about rooms, rates and amenities.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

front office associate

November 2018 - January 2019

Ambassador in Paradise Hotel

Philippines

November 2018 - January 2019

Administer all guest departure on everyday basis and ensure compliance to all established manual and computer procedures. Monitor all inquiries for reservation and manage all communication with clients for hotel rates and assist to increase revenue though occupancy.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

food and beverage attendant

November 2018 - January 2019

Ambassador in paradise hotel

Philippines

November 2018 - January 2019

responsible for handling reservations, greeting customers, taking orders, bringing dishes, and cleaning tables. They may also need to handle customer complaints and special requirements.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

housekeeping attendant

November 2018 - January 2019

Ambassador in paradise hotel

Philippines

November 2018 - January 2019

responsible for cleaning and servicing assigned rooms or areas according to established standards and procedures including: making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removal of trash etc.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Aklan Polytechnic College

March 2018

March 2018

Bachelor's degree, Business and Tourism

Philippines

GPA (percentage): 95%

GPA (percentage): 95%

Skills

Time management
Intermediate
Time management
Intermediate
Telemarketing
Intermediate
Telemarketing
Intermediate
Leadership
Intermediate
Leadership
Intermediate
Customer service
Intermediate
Customer service
Intermediate
Ability to work under pressure
Intermediate
Ability to work under pressure
Intermediate
Decision making
Intermediate
Decision making
Intermediate
Adaptability
Intermediate
Adaptability
Intermediate

Social profiles

Facebook
Facebook
facebook.com/ella susa

Instagram
Instagram
instagram.com/ellastorieees

Languages

English
Intermediate

Training and Certifications

Training
Basic training SOLAS
International Maritime training and assessment center Aklan
Mar 2019
NCII HOLDER TOURISM PROMOTION SERVICES
Araya skills development institute corp.
Mar 2019