Sunita Pervez

°Engaged and Assist 40+ customers per day, both within as they approach beauty
°Department and makeup and throughout the retail floor.
°Provide superior service to support Sales and long term relationship with each
Customer.
°Delivering exceptional customer service for all the brands and specially for
Pharmacies.
°Skin Care and makeup expert and responsible for merchandising, stock on hand
Deliveries.

• Attend and respond to customer queries on beauty products to enhance sales.
• Meet and maximize sales targets and established goals.
• Offer extensive beauty and cosmetic information to customers and assist them in choosing right products.
• Maintain appearance, inventories and reports of the department.
• Create effective displays to sell seasonal and promotional beauty products.
• Maintain clean work areas and ensure adequate staffing is done.

● Excellent knowledge of various types of hair and skin treatment
● Ability to suggest tips for treating all skin-related problems
● Good customer service and interpersonal skills
● Comprehensive knowledge of advance beauty products and its applying techniques
● Great coordination and organizational skills
● Ability to maintain good relationship with colleagues and clients
● Possess pleasing personality with effective time management skills
● Multi-tasking skills and ability to meet clients' requirements
● Kept track of products and restocked when required
● Displaying, stocking, and ordering fast-moving products
● Set and achieve personal sales goals while supporting the goals of the team

Adidas, a German multinational corporation that design and manufactures sports clothing and accessories.
In the Adidas Group, it consists of the reeboks sportswear company, Taylor Made-Adidas company, golf company (including Ashworth), and Rockport.
Adidas is the largest sport-wear manufacturer in Germany and Europe and the second biggest sportswear manufacturer in the world.

JOB RESPONSIBILITY:
• Meets or exceeds customer expectation and boosts sales and brands experience by using appropriates elements of the Adidas customer service model.
• Minimizes loss by actively maintaining sales floor awareness while serving customers.
• Is aware of store an individual targets an actively works to meet or exceed these by using all the resources available within the store.
• Creates an emotional connection with every customer by being a passionate an enthusiastic brand ambassador.
• Proactively seeks and incorporates basic core and seasonal product knowledge into her service approach within her assigned
Store zone.
• Ensure the product offer in the store is made available to customers by assisting with deliveries and the sales floor.
• Complies with store policies and procedures to maintain a safe shopping and working experience.

Victoria’s Secret is the leading specialist retailer of lingerie and beauty products, dominating the market with modern, fashion- inspired collections, fragrances, cosmetics, celebrated supermodels and world-famous runway shows and creating products on the forefront of fashion and innovation. The vision of the business is to create a brand with high emotional content that makes woman feel alluring, sophisticated and forever young - It is all about her!

A beauty supervisor provides leadership that drives total store results with specific ownership of an assigned merchandise category. The category supervisor drives results in the assigned category by supporting the development and execution of the short term action plans and long term strategies.
In the period of 6 months got promoted as a beauty lead cum beauty supervisor.

JOB RESPONSIBILITY:
• Serves on sales leadership team and is responsible for total store results.
• Maximizes sales potential by spending 90%of scheduled time on the sales floor.
• Displays expert product knowledge of assigned category and general knowledge of all categories.
• Conducts CSL and associate observations and provides feedback.
• Drives customer loyalty through current brand strategies.
• Partners with brand delivery team to plan brand guides and initiate floor moves as needed.
• Partners with sales leadership team to identify and resolve all maintenance and housekeeping issues.
• Support development and implementation of store strategy to reduce shrink.
• Creates an awareness of and builds capabilities in loss prevention by fostering a culture of honesty and connecting the links between customer service, associate engagement and shrink.
• Understanding brand standards and procedures.

Aggressively Recruited in Victoria’s secret as a Assistant cash wrap manager and over 25 people given to me to give them training for cashier. And trained them how to do customer service on one on one.strategist how to sales the product and how to make customer for life time. How cashier contribute there efforts to reach the target.


Notable accomplishments
• Responsible for preparing float for cashier and doing banking.
• Gave training time to time to cashier just to make them more relax while using there system.
• Monitoring and review staff and store performance on regular basis.
• Driving sales through maximizing team performance especially for cashiers.
• Giving an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink.
• Giving trainings on health and safety on cash wrap and store strategy to reduce shrink.
• Ensure cash wraps are maintained and stocked with appropriate levels of packing and other supplies and checking for the packaging standards.
• Executes register opening and closing processes accurately, including change orders.
• Assisted in the observation and training to cash wrap associates, to include mentoring and serving as shadow partner.

A Group company which has more than 1300 stores in GCC and more than 500 stores in Dubai. A company which deals with retail and has more than 50 different brands.

Debenhams is the leading UK department store offering a unique combination of exclusive designer brands, international brands and Debenhams' own collection. The majority of our ranges are available only at Debenhams and our Designer ranges provide exclusive, yet affordable, fashion and lifestyle collections from leading Designers.

Aggressively Recruited for the sales of fashion and footwear in Debenhams. Challenged to jumpstart flailing efforts and to increase the sales and achieve the targets. To do good customer service and to merchandise the department and to maintain the standards. Worked with product and sales team to create product differently and gain competitive advantage. Awarded as best customer service for the current year.
Promoted as an Assistant Manager in a period of 10 months. Over saw the staff of 12 members.

Notable Accomplishments
• Developed a sales map which increased the sales from 50M to 85M in a year 2011 compared to last year.
• Noted for driving increase sales level in year 2012.
• Debenhams was awarded as no1 in whole UAE for best customer satisfaction in year 2011.
• Listen attentively to customer and request for the stock based on their demand which helped to increase the sales up to 20%.
• Actively involved in big event like CENTER OF EXCELLENCE, Sale and Promotion.
• Delivered the new standards of merchandising and customer service.

One of the top leading fashion store in Pakistan for women.
Daaman is a very famous ready to wear brand of Pakistan. It has managed to establish a firm position in the fashion industry in quite a short span of time. The brand provides tops, lowers and accessories for women and girls. It provides new semi-formal and casual wear collections.
Recruited as an internee and later in the period of 6 months Assistance Store Manager.

Notable Accomplishments
• Noted for increasing sales to an increase of 65%.
• Ranked as 1 of the best of 5 sales representatives in the year 2010.
• Responsible for Delivery, Stock exchange and daily Inventory.
• Merchandising the stock, making March flow ready every day before opening the store to expand the business.
• Taking up initiatives in expanding the sales from one part to another.
• Preparing daily reports and doing Banking.