Mohamed Hanif

Provided real-time technical support for online examination platforms, ensuring smooth candidate
registration, biometric verification, and exam operations.

Installation and maintenance: Install and maintain software applications, including updates
Troubleshooting: Analyze logs and metrics to identifythe cause of system issues
Performance optimization: Use debugging tools to improve software performance
Incident management: Respond to critical issues and manage escalations
Documentation: Maintain documentation of application configurations, processes, and support activities
Usertraining: Train users on howto use the software
Customer service: Answer customer queries and help improve the user experience
Feedback: Provide feedbackto developmentteams to help identifyareas for improvement
Verified biometric device functionality using diagnostic tools to ensure successful fingerprint capture
Performed dailychecks on the RD Service application and escalated server or code-level issues to the development
team for resolution
Collaborated with the testing team to perform biometric device testing in the testing environment and ensured
proper device functionality.

Installed, configured, and maintained desktops, laptops, Windows OS, drivers, and applications.
Provided L1 technical support for hardware, software, and basic network issues via remote tools and ticketing
systems.
Troubleshot system performance issues, software errors, and peripheral devices including printers.
Performed system updates, patch management, and antivirus maintenance to ensure system security.
Monitored system performance, maintained support documentation, and escalated complex issues to senior
teams.