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Mohamed Hashif paramberi, Service Delivery Lead| HR Operations & Outsourcing

Mohamed Hashif paramberi

Service Delivery Lead| HR Operations & Outsourcing·Flint International Consultant

Saudi Arabia

Bachelor's degree, Economics

Work experience

Total years of experience: 18 years, 5 months

Service Delivery Lead| HR Operations & Outsourcing

July 2024 - Present

Flint International Consultant

Riyadh, Saudi Arabia

July 2024 - Present

• Supervised End-to end HR service delivery for outsourced client workforces across multiple projects and sites, ensuring timely execution of onboarding, payroll inputs, immigration processing, Benefit administration, offboarding and employee lifecycle services.
• Manage full-cycle onboarding and offboarding for local and international hires, including documentation, orientation, mobilization logistics (flights, transport, accommodation), final settlements, and repatriation.
• Coordinated recruitment operations including CV screening support, interview scheduling, background verification, and offer rollout in collaboration with internal recruitment teams.
• Managed internal approval workflows, preparation and issuance of offer letters, employment contracts, amendments, and extensions in compliance with Saudi Labor Law and client requirements.
• Oversaw visa and government processing through Qiwa, GOSI, Muqeem, Ajeer, Absher, and Zawil, ensuring accurate documentation and regulatory adherence.
• Monitored payroll inputs, Timesheets, Allowances, Leave balances, and EOSB calculations prior to finance submission.
• Lead visa and immigration processes including Iqama issuance/renewals, sponsorship transfers, exit/re-entry, medical insurance enrollments and MOI updates
• Maintain accurate HRIS records, digital personnel files, and audit-ready documentation including contracts, salary letters, attestations, and legal correspondence to both employee and client
• Lead and coordinated with vendors including medical centers, visa agencies, insurance brokers, and background-check providers.
• Acted as the senior operational escalation point for clients and employees, resolving complex service, payroll, visa, and employee relations issues grievances in line with agreed SLAs through strong bilingual (Arabic-English) communication.
• Guided and trained HR coordinators/executives, allocating workloads and ensuring quality control across daily operations.
• Led Saudization/Nitaqat compliance tracking for assigned client groups and supported onboarding of Saudi nationals.
• Prepared operational MIS reports covering headcount, onboarding status, visa pipelines, payroll cycles, and service metrics.
• Supported process improvement initiatives and SOP documentation to enhance turnaround time, accuracy, and client satisfaction.
• Assisted senior leadership with client reviews, workforce planning discussions, and new account transitions.

Company industry:
IT Services
Job role:
Human Resources and Recruitment

Operations Coordinator ( HR & Admin )

April 2013 - Present

Dar Al Riyadh Consultant & Engineering

Jubail, Saudi Arabia

April 2013 - Present

• supervise & execute the day to day coordination and business operational activities in Jubail, General Administration and management of Office, Staff affairs
• Coordinate with employees and client’s management in order to meet the requirements and fix the issues belongs to ….
• Build and maintain the strong relationship with clients and employees
• Responds to Public queries. As a primary point of contact, answering the queries of employees and clients by mail and phone. Attending the client’s meeting and schedules. Circulate the notice and declaration to employees and clients
• Providing the guidelines and orientation to the newly arrived employees and arrange to complete their mobilization with CLIENTS. Responsible to finish the procedure and formalities with clients over the demobilization and coordinate to finish their Service Benefit, Exit clearance and repatriation ticket
• Supervising to arrange the employee’s transportation and accommodation.
• Coordinate with different department such as HR, Finance, Payroll, GR & Resource in accordance to the request and requirement of employee and clients
• Initiate and review the employees Leave requests, like Annual Leave, Medical Leave, Business Trip and accordingly coordinate with the concerned department for their ERE / MERE Visas and payments .
• Coordinate and follow up with HR & GR to arrange the employee’s PASSPORT, IQAMA, Family Visa, Dependent Entry Visa, Business Visit Visa and Medical Insurance and responsible to fix the issues of. Coordinate and follow-up with the HR and GR to complete the documents and formalities for the employee’s business trip such as Embassy Letter, Overseas Insurance, Visa Processing and flight ticketing
• Handling the employee’s timesheet system and further proceeding / updating with Payroll and FINANCE
• Responsible to solve the issues of payment discrepancies such as Salaries, Allowance, Overtime, Allowances & Annual Ticket
• Maintain a weekly report for employee’s movement (Termination, Resignation & new hire) in coordination with all …
• Assist to Resource team to arrange the information and CV and schedule the interviews, Assist and support to contract department in terms of issuing and correcting Employment contract and Addendum
• Coordinate with Saudization ( Saudization Program ) department and arrange to mobilize the trainees such as OJT & COOP
• Coordinate and follow-up with client to complete the PR, PO, INVOICE & PAYMENT and the issues related to
• Responsible to arrange the Salary certificate, Employment Letter & Experience Letter, Drafting business letters, correspondents & Memo (bilingual),
• Maintain the General filing and Documentation … . Gathering and updating the data and maintaining Master database and employee files and records,
• Handle and follow up the employee’s Expense claim and Petty cash
• In-charge for logistics related activities, like arranging airport pick up and hotel bookings.

Company industry:
Corporate Management Office
Job role:
Human Resources and Recruitment

Executive Secretary

January 2011 - April 2013

II Al Dar Al Arabia Co

Jeddah, Saudi Arabia

January 2011 - April 2013

•Coordinate with Saudization ( Saudization Program ) department and arrange to mobilize the trainees such as OJT & COOP
•Coordinate and follow-up with client to complete the PR, PO, INVOICE & PAYMENT and the issues related to
•Responsible to arrange the Salary certificate, Employment Letter & Experience Letter, Drafting business letters, correspondents & Memo (bilingual),
•Maintain the General filing and Documentation … . Gathering and updating the data and maintaining Master database and employee files and records,
•Handle and follow up the employee’s Expense claim and Petty cash
•In-charge for logistics related activities, like arranging airport pick up and hotel bookings

Company industry:
Architecture
Job role:
Secretarial

Executive Secretary

January 2011 - April 2013

II Al Dar Al Arabia Co

Saudi Arabia

January 2011 - April 2013

•Coordinate with Saudization ( Saudization Program ) department and arrange to mobilize the trainees such as OJT & COOP
•Coordinate and follow-up with client to complete the PR, PO, INVOICE & PAYMENT and the issues related to
•Responsible to arrange the Salary certificate, Employment Letter & Experience Letter, Drafting business letters, correspondents & Memo (bilingual),
•Maintain the General filing and Documentation … . Gathering and updating the data and maintaining Master database and employee files and records,
•Handle and follow up the employee’s Expense claim and Petty cash
•In-charge for logistics related activities, like arranging airport pick up and hotel bookings

Job role:
Secretarial

Office Secretary Cum Document Controller

January 2008 - February 2011

Nilaco

Jeddah, Saudi Arabia

January 2008 - February 2011

• Drafting business letters and correspondence
• Preparing and Submitting various report and letters related to assignment and projects
• Preparing immigration and residency document for visit and employment residency,
• Arranging transportation and accommodation for employees and company visitors and other external contacts;
• Processing employees vacation application
• Maintain confidentiality regarding all data and all activities within Staff Wellbeing office.
• Managing documents, correspondence and reports
• Respond to Public queries. Handling client’s queries via e-mail and Correspondence & faxes
• sorting and distributing incoming post and organising and sending outgoing post;
• Preparing arrange employees experience certificate, Medical card, Hospital appointment, medical claim & traveling expanses etc….
• Establishing a good relationship with the clients and management.
• Preparing Daily, Weekly Monthly Manpower Report of the assignments and projects.
• Maintains files (both paper and electronic); filing: mission, monthly reports and databases for work unit.
• Maintaining personnel files of employees and coordinating routine office affair.

Company industry:
Insurance & TPA
Job role:
Consulting

Education

Calicut University

January 2008

January 2008

Bachelor's degree, Economics

Saudi Arabia

Calicut University

January 2008

January 2008

Bachelor's degree, Business And Economics

India

GPA (percentage): 70%

GPA (percentage): 70%

Skills

Contract Administration
Expert
Contract Administration
Expert
Onboarding
Expert
Onboarding
Expert
Payroll Administration
Expert
Payroll Administration
Expert
HR Operations
Expert
HR Operations
Expert
Resource Mobilization
Expert
Resource Mobilization
Expert
Office Administration
Expert
Office Administration
Expert
Payroll Coordination
Expert
Payroll Coordination
Expert
Employee Relations
Expert
Employee Relations
Expert
HR Operations
Expert
HR Operations
Expert
Contract Administration
Expert
Contract Administration
Expert
Benefits & Compensation
Expert
Benefits & Compensation
Expert
Onboarding
Expert
Onboarding
Expert
Client Management
Expert
Client Management
Expert
Global Recruitment
Expert
Global Recruitment
Expert

Languages

Arabic
Expert
English
Expert
Hindi
Expert

Hobbies

  • Social
  • Reading