Call Center , Telesales Manager
Aqua Properties
Total years of experience :12 years, 3 Months
Managing call center team, in charge of inbound and outbound calls quality
Assigning Leads for different departments Off-plan, Resale and Leasing
Creating sales opportunities over the calls (Cold calling in-house campaigns leads refreshing and sales Portals)
Closing deals online over the call with oversea clients
Doing proper following up with the clients for booking appointments and attending meetings
Attending developers meetings and training sessions
Participated in CRM changes workshop to include automated tasks
Educating the telesales team about creating sales interest, closing techniques
Reshuffling leads with clients` objections with sales director coordination
Performing quality control and mystery shopper tasks for the company listings and Leads
Assigned internal Service level agreement SAL to serve Aqua leads
link the marketing and offplan sales team, Upload all offplan leads into CRM
Qualify the leads and filter it into potential leads only to increase sales potentiality
Follow up and fix appointments with the clients over calls to sales agents
Report the Off plan leads campaign weight to CEO
Reshuffle old off-plan leads for any sales opportunities