Mohamed Hassan, Call Center , Telesales Manager

Mohamed Hassan

Call Center , Telesales Manager

Aqua Properties

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Sciences
Experience
12 years, 3 Months

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Work Experience

Total years of experience :12 years, 3 Months

Call Center , Telesales Manager at Aqua Properties
  • United Arab Emirates - Dubai
  • My current job since February 2020

Managing call center team, in charge of inbound and outbound calls quality
Assigning Leads for different departments Off-plan, Resale and Leasing
Creating sales opportunities over the calls (Cold calling in-house campaigns leads refreshing and sales Portals)
Closing deals online over the call with oversea clients
Doing proper following up with the clients for booking appointments and attending meetings
Attending developers meetings and training sessions
Participated in CRM changes workshop to include automated tasks
Educating the telesales team about creating sales interest, closing techniques
Reshuffling leads with clients` objections with sales director coordination
Performing quality control and mystery shopper tasks for the company listings and Leads
Assigned internal Service level agreement SAL to serve Aqua leads

offplan leads manager at Aqua properties
  • United Arab Emirates - Dubai
  • February 2020 to August 2020

link the marketing and offplan sales team, Upload all offplan leads into CRM
Qualify the leads and filter it into potential leads only to increase sales potentiality
Follow up and fix appointments with the clients over calls to sales agents
Report the Off plan leads campaign weight to CEO
Reshuffle old off-plan leads for any sales opportunities

Sales Supervisor at Etisalat
  • United Arab Emirates - Dubai
  • September 2015 to February 2020
telesales team leader at Uptech IT solutions
  • Egypt - Cairo
  • February 2012 to September 2015

Education

Bachelor's degree, Sciences
  • at Cairo UniversityFaculty of Sciences
  • January 2012

Specialties & Skills

Real Estate Operations
Call Center Management
Sales & Marketing Skills
Sales Management
BUSINESS ENGLISH
PRESENTATION SKILLS
MICROSOFT OFFICE

Languages

English
Expert
Arabic
Native Speaker

Memberships

AAPG American Association of petroleum Geology Cairo Chapter
  • HR admin
  • March 2010

Training and Certifications

Directional Drilling (Certificate)
Date Attended:
April 2014