Head of Operations and Actuarial
Tokio Marine Egypt
Total years of experience :22 years, 5 Months
• In conjunction with the executive committee members, prepare drafts for the business strategy, business plan, budgets and financial forecasts for the Operations and Sales teams.
• Achieved 100% of the department objectives by managing the Actuarial and Operations teams within the agreed business plan and targets requirements.
• Achieved an increase in group life business with 35% of the new business by enhancing the reinsurance strategies and treaties.
• Increased accuracy and reduced the turnaround time on applying customer’s requests by implementing Excel tools using VBA codes.
• Tracking the company’s target achievement in daily bases by overseeing the preparation of performance measurement criteria (including KPIs) for both Operations and Sales teams.
• Provide direction to CRM team to ensure all customer records are accurate and in compliance with EFSA guidelines.
• Lead the team in ensuring that all reconciliations are carried out in a timely and accurate manner.
• Provide administrative support for assessing staff performance.
• Ensure that the appropriate personnel are in place to deliver the short and long terms goals set for the Operations team and provide direction, coaching, training and motivation to these staff.
• Update the Operations’ Control Standards to conform to international best practice and to ensure that all staffs are aware of the context in which to carry out their day-to-day duties.
• Lead the teams in Operations’ initiatives to improve performance, mitigate risk and improve customer service.
• Review the day-to-day operations of the Operations team to ensure it functions effectively and efficiently and in line with the company’s quality requirements.
• Increased accuracy and reduced the turnaround time on preparing EFSA reports and Financial Closing tasks by enhancing Excel tools and create the methods of calculations.
• Reviewing actuarial models, methodologies, calculations, and assumptions for accuracy, reasonableness and consistency.
• Become a key member of the company’s executive committee by providing technical support for many areas such as product management & development, underwriting & rating, and Sales.
• Assisting board members and senior management decision makers by providing specialized reports and analysis of data.
• Providing Actuarial support for financial forecasts, conducting valuations of business records, and monitoring financial results.
• Overseeing the reinsurance strategies and treaties and reviewing the quarterly reinsurance Bordereaux.
Teaching a subject of Finance and Financial Mathematics at the Actuarial Science Department
• Reviewing pricing process in group life policies.
• Forming and structuring all Unit-Linked business and supervising its operation teamwork.
• Reviewing all types of alterations for group and individual in-force life policies.
• Quarterly reviewing of the Mathematical Reserve calculation.
• Pricing pension schemes and structuring new benefit contracts.
• Taking part in treaty negotiation with the reinsurance companies.
• Quarterly reviewing of reinsurance Bordereaux.
• Working with IT professionals to develop systems to ensure compliance with the business requirements.
• Contributing in the product’s pricing process.
• Calculating the alterations of group and individual businesses.
• Spelling check of the individual policy wording.
• Contributing in the calculation of premium rates and reserves.
• Full responsibility in calculating the reinsurance Bordereaux.
• Contributing in transforming all hardcopy calculations into IT software in order to facilitate any future amendment.
• Taking part on the group life business negotiations in order to fulfil the customer needs.
Course have been done by distance learning
Master of Business Administration
Course have been done by distance learning
Actuarial Science
