IT Technical Support Team Leader
Gehazy mega store
Total years of experience :7 years, 6 Months
1. responsible for leading, developing, mentoring and auditing the quality control for the Technical Support Team.
2. Work and Make Sure that the Network is Working Correctly and Troubleshooting Quickly
3. Work and Make Sure that the Computer Systems Especially Multi-User Computers, Such as Servers Working Correctly and Troubleshooting In the Fastest Time.
4. Responsible for DHCP & Active Directory Users and Computers.
5. Delegation for VMware ESXI.
6. Delegation for Mikrotik Firewall
7. Solve Camera System Issues and Configure DVR.
8. Establishment of the Network for new Branches.
9. Install, Modify, and Computer Maintenance. And Repair Software & System Problems.
10. Maintain Computer Peripheral Devices like Printers and Resolve Associated Problems.
11. Support Server Issues. & Maintain IT Equipment and Service Availability.
12. Provide Technical Assistance and Support for Incoming Queries and Issues Related to Computer Systems, Software, and Hardware.
13. Escalate Major Problems or Requests to the Competent Officials.
14. Follow up the Pending Requests and Incidents with the Competent Officials .
IT Help Desk
Last Year Grade: Very Good. Total Grade: Very Good.