Senior Travel Advisor
FlightHub
Total des années d'expérience :12 years, 9 Mois
Make airline reservation, issue air-tickets by using Amadeus GDS.
Reissue existing airline tickets to the different dates.
Reroute existing airline tickets to alternative destination.
Upgrade existing airline tickets from economy into business or first cabin.
Amend and assign special service requests for our Canadian and American customers.
Checking queues regularly and make sure to inform passengers about any schedule changes.
Facilitate the procedures & formalities of the airport by making check-in online for our
Canadian and American passengers prior to travel date by 24 hours.
Assist our Canadian and American passengers to pay in installment using affirm company.
Void air tickets which have been issued on the same date and reschedule the whole trip.
Coordinate with AFT team in reissuing the air tickets as per the passenger's requirements.
Make airline reservation, issue air-tickets by using Amadeus GDS.
Manage airline bookings and assign the preferable seats.
Buying excess baggage either online or by issuing EMD in Amadeus.
Reissue existing airline tickets to the desired dates.
Reroute existing airline tickets to alternative destination.
Upgrade existing airline tickets from economy into business or first cabin.
Amend and assign special service requests for our valuable customers.
Checking queues regularly and make sure to inform passengers about any schedule changes.
Facilitate the procedures & formalities of the airport by making online check-in for our passengers prior to travel date by 24 hours.
Make hotel bookings as per customer requirements.
Help guests regarding their hotel reservations amendments.
Coordinate with hotels to confirm the special requests of our guests as per availability.
Provide full information of the desired hotels or resorts and its facilities and services.
Educate our customer about our different payment channels.
Assist our customers to confirm their payment through one of our payment methods.
Arrange proper transfers for our respectful customers as per their numbers the vehicle will be either Van or sedan.
Assist our clients on determining the most visited touristic cities in any country.
Educate our valuable customers about the most popular sightseeing, attractions and landmarks in each touristic cities all over the world.
Issue electronic visas for some countries like for example (Turkey and Singapore).
Purchase travel insurance which is mandatory for some countries like (Georgia).
Plan and quote full package includes (International & Domestic Airline Tickets + Hotel Reservations + Transfers + Tours + Hire a guide etc) for customers who want to build an entire package from scratch with a competitive price.
Make airline reservation, issue air-tickets and assign preferable seats by using Galileo and Sabre GDS.
Reissue existing airline tickets to the desired dates.
Upgrade existing airline tickets from economy into business or first cabin.
Answer the wonders and inquires of the passengers professionally.
Amend and assign special requests for our valuable customers.
Help guests regarding their hotel reservations amendments.
Coordinate with hotels to confirm the special requests of our guests.
Coordinate with more than 450 airlines to confirm our passenger’s tickets.
Facilitate the procedures & formalities of the airport by making online check-in for our passengers prior to travel date by 24 hours.
Provide full information of the desired hotels or resorts and its facilities and services.
Educate our customer about our different payment channels.
Assist our customers to confirm their payment through one of our various payment methods.
Help passengers in planning the suitable travel dates, time, routes and airlines.
Make airline reservation, issue tickets and assign preferable seats by using Amadeus GDS.
Make airline bookings as requested and coordinate with several travel agencies to issue the airline tickets.
Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs, and recommend suitable products.
Answer the wonders and inquires of the passengers professionally.
Make sure to advise the passengers about the visa and passport requirements for the countries they will visit.
Inform the travelers about any kind of necessary vaccinations they need to take beforehand in order to able to travel to their destination.
Plan and organize vacation and business travel itineraries for individuals and groups.
Provide travel tips regarding tourist attractions, foreign currency, customs, languages and travel safety.
Assist traveler to make online check-in and get the boarding pass and baggage tag in advance to minimize the waiting time at airport terminal to the minimum.
Follow up with our customers who need additional services.
Assist the accountant in matching the invoices with local purchase orders (LPOs) and mission letters to smooth the finance paying process.
Check the queues of schedule change, time limit & service request to call the concerned passengers, and update them about the updates that happened to their bookings.
Assist all sport federations in issuing their airlines tickets to attend any sportive competition like Olympic Games for example.
Coordinate with media committee to issue their airline tickets when they travel to cover a sportive event.
Making bookings and issuing air tickets & meeting the sales target and exceed it.
Help passengers in planning the suitable travel dates, time and routes.
Answering the wonders and inquires of the passengers professionally.
Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products.
Make sure to advise the passengers about the visa and passport requirements for the countries they will visit.
Inform the travelers about any kind of necessary vaccinations they need to take beforehand in order to able to travel to their destination.
Plan and organize vacation and business travel itineraries for individuals and groups.
Promote new opening destinations and tour packages.
Assist traveler to make online check-in and get the boarding pass and baggage tag in advance to minimize the waiting time at airport terminal to the minimum.
Encourage the existing and the potential passengers to enroll in the frequent flyer program to build long-term customer retention.
Provide information on how to calculate the mileages, which the passenger will either earn or redeem to make the most benefits from the FF program.
Follow up with our customers who need additional services.
Promote additional travel services like for example:
1- Reserve an extra seat,
2- Sell excess baggage for extra weight,
3- Sell travel insurance policy,
4- Arrange medical assistance for handicap and elderly passengers,
5- Check the possibility of having a falcon on board as (AVIH) live animal in hold,
6- Check the possibility of having a cat or dog in cabin as (PETC) pet in cabin.
Organize the unaccompanied minor arrangements by filling out all the necessary forms to ensure his safety before, during and after the travel.
Provide travel tips regarding tourist attractions, foreign currency, customs, languages and travel safety.
Check the queues of schedule change, time limit & service request to call the concerned passengers, and update them about the updates that happened to their bookings.
Pick up calls and solve the problems that our valuable customer faces.
Investigate complaints about products, services and policies.
Promote new products and services.
Provide information about claims and accounts after verification.
Initiate billing and facilitate payments process.
Provide information to customers about regulations and policies.
Recommend certain packages to customers as per their usages.
Show and guide the customer on how to fix his cell phone different issues.
Follow up with our customers on issues that will be solved later.
Pick up calls and solve the problems that our valuable customer faces.
Handle the customers upset by showing them different ways to solve their problems.
Investigate complaints about products, services and policies.
Promote new products and services.
Provide information about claims and accounts after verification.
Initiate billing and facilitate payments process.
Provide information to customers about regulations and policies.
Recommend certain packages to customers as per their usages.
Follow up with our customers on issues that will be solved later.
Arrange tailor made package tours for tourists as per their preferences.
Accommodate our tourists in different hotels as per their budget and travel plan.
Reserve cabins in the sleeping train in order to visit the upper of Egypt.
Make bookings in various Nile cruises.
Investigate & analyses complaints to raise reports to the upper management.
Compromise & compensate our customers to ensure the customer long-term retention.
Make a breakdown quotation of the whole package tour that meets the tourist’s capability.
Create and update spreadsheets to monitor our sales targets.
World Education Services ( ECA # : 3243932IMM )
2006-2009 Helwan University Helwan, Egypt * Faculty: Tourism and Hotel Management. * Major: Tourism Studies. * GPA: Very Good.
The full report of the four years study at The Faculty of Tourism and Hotel Management, Helwan University.
