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تم إلغاء حظر المستخدم بنجاح
محمد إبراهيم, Operations Area Manager

محمد إبراهيم

Operations Area Manager·Sultan Center

الكويت

بكالوريوس, Hotel Management

الخبرة العملية

مجموع سنوات الخبرة: 17 سنوات, 3 أشهر

Operations Area Manager

يناير 2025 - حتى الآن

Sultan Center

الكويت، الكويت

يناير 2025 - حتى الآن

• - Oversee and optimize day-to-day performance across 18+ stores, ensuring seamless operations
and alignment with company standards.
• -Oversee financial performance and P&L accountability for all stores, implementing strategies
to maximize revenue and optimize operating expenses.
• -Ensure product availability across all stores through effective inventory management, timely
stock replenishment, and strong supplier coordination.
مجال الشركة:
البيع بالتجزئة وبالجملة

Operation Manager

نوفمبر 2023 - حتى الآن

Al-Musallam Holding Group

الكويت، الكويت

نوفمبر 2023 - حتى الآن

• As Operations Manager at Al-Musallam Group, I oversee logistics for 13 companies, managing a team of 950+ staff.
• Responsible for overseeing, managing, and improving the daily operations and processes of a business to ensure efficiency, productivity, and profitability, with ability to manage resources effectively while aligning with organizational goals.

My Key Responsibilities:
• Operational Strategy and Planning.
• Team Leadership and Development.
• Follow up team efficiency and productivity.
• Budget and Financial Oversight.
• Customer Experience.
• Manage company Sales, Commercial and Fleet.
مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
الإدارة

Operations Manager

ديسمبر 2023 - يناير 2025

Al-Musallam Group,

الكويت، الكويت

ديسمبر 2023 - يناير 2025

• As Operations Manager at Al-Musallam Group, I oversee logistics for 13
companies, managing a team of 950+ staff.
• Coordinate the day-to-day operational functions, ensuring efficiency and
productivity.
• Led and managed a team to achieve operational targets and maintain high
standards of customer service.
• Additionally, implement strategic plans to optimize operational processes and
maximize resource utilization, contributing to the overall growth and success of
the organization.
• Led teams to achieve business objectives on time and within budget
constraints.
مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Retail Operations Manager

نوفمبر 2021 - ديسمبر 2023

Gulf food for the retail sale of foodstuffs

الكويت، الكويت

نوفمبر 2021 - ديسمبر 2023

• Responsible for overseeing 3 brands ( Wadees pharma - Wadees Raw honey - Wadees Food ) for the day-to-day operations of
retail stores, warehouses, manufacturing, E-commerce, Export, and supply chain.
• ensuring smooth workflows, optimal performance, and alignment with company goals.I implemented efficient inventory management systems, leading to reduced stockouts and improved inventory accuracy.

My Key Responsibilities:
• Operational Management.
• Sales and Performance.
• Customer Experience.
• Team Leadership
• Inventory, Manufacturing, and Merchandising.
• Financial Oversight.
• Commercial and E-commerce.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Operations Manager

يناير 2021 - ديسمبر 2023

Gulf food for the retail sale of foodstuffs,

الكويت، الكويت

يناير 2021 - ديسمبر 2023

• As an Operations Manager at Gulf Food for the retail sale of foodstuffs.
• I was responsible for overseeing the daily operations of the 9 retail stores,
ensuring smooth functioning and customer satisfaction.
• I implemented efficient inventory management systems, leading to reduced
stockouts and improved inventory accuracy.
• Additionally, I led process improvement initiatives, resulting in enhanced
operational efficiency and cost savings.
• - Exports in MENA (KSA, Qatar, UAE, Bahrain and Egypt).
• E-commerce ( Talabat, Deliveroo..etc..) .
• - 300+ Pharma accounts with Reviews and analyzes sales and operational
records and reports and collecting the payment. - Modern trade (Trolley,
Health Planet, .. etc.)
• - Logistics responsibilities with supervises the movement, distribution, and
storage of supplies tasked with planning routes, analyzing budgets, and
processing shipments.
مجال الشركة:
البيع بالتجزئة وبالجملة

Retail Area Manager

أكتوبر 2020 - يوليو 2021

Gulf food for the retail sale of foodstuffs

الأحمدى، الكويت

أكتوبر 2020 - يوليو 2021

• Oversees the operations of multiple retail stores within a designated geographic area.
• Ensuring store performance aligns with company goals, supporting store managers, and driving revenue growth. Managing day-to-day operations of 9 stores.

My Key Responsibilities:
• Store Operations Oversight.
• Leadership and Team Development.
• Sales and Revenue Management.
• Customer Experience.
• Inventory and Visual Merchandising.
• Budgeting and Cost Control.
مجال الشركة:
إنتاج الأغذية والمشروبات
الدور الوظيفي:
إدارية

Area manager

أكتوبر 2020 - يناير 2021

Gulf food for the retail

الكويت، الكويت

أكتوبر 2020 - يناير 2021

sale of foodstuffs,
• Improved team efficiency by implementing new strategies for task delegation.
• Staff plan and roster of 20+ staff members.
• Managing day-to-day operations of 9 stores
• Established strong relationships with key stakeholders to enhance business
growth.
• Conducted regular performance reviews, leading to increased staff
satisfaction.
• Supervised daily store operations, ensuring optimal customer service delivery.
• Developed robust sales strategies to maximise revenue generation.
• Implemented cost-effective measures, resulting in significant savings for the
company.
• Analysed sales data regularly for informed decision-making processes.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard
working employees.
مجال الشركة:
البيع بالتجزئة وبالجملة

Front Office Manager

يناير 2016 - نوفمبر 2020

Symphony Style Hotel - Radisson Collection

حولي، الكويت

يناير 2016 - نوفمبر 2020

• oversees the daily operations of the front desk, ensuring exceptional guest experiences and smooth coordination of front-office activities, with a strong leadership, organizational skills, and the ability to handle various operational and administrative responsibilities.

My Key Responsibilities:
• Guest Services Management.
• Team Leadership.
• Operational Oversight.
• Revenue and Budget Management.
• Technology and Reporting.
• Interdepartmental Coordination.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Assistant Front office MGR

يناير 2020 - أكتوبر 2020

Symphony Style Hotel

الكويت، الكويت

يناير 2020 - أكتوبر 2020

• Under the direction of the Director of Room manage and Coordinate Front
office operation to provide efficient, prompt, courteous, trouble free and
proactive service to guests enhance maximize room revenue and guest
satisfaction
• All work will be in line with the hotels guidelines and business plan, the
departmental business plan, and the Radisson Collocation in Groups corporate
guidelines as well as Symphony Style Hotel brand and service concepts
مجال الشركة:
الضيافة والسكن

Duty Operation Manager

يناير 2016 - يناير 2020

Symphony Style Hotel

السالمية، الكويت

يناير 2016 - يناير 2020

• Under the direction of the Hotel manager
• Responsible for the daily operations of the venue and ensuring the delivery of
outstanding customer service
• This includes effectively allocating work to and supervising employees in all
frontline areas, as well as maintaining and complying with all safety, stock and
equipment procedures
• Work will be in line with the hotel guidelines and, the departmental business
plan, and the Radisson Collocation in Groups corporate guidelines as well as
Symphony Style Hotel brand and service concepts with all departments (
Housekeeping front office Food& Beverage -..etc
• )
مجال الشركة:
الضيافة والسكن

Desk Manager

يناير 2014 - يناير 2016

Rixos Seagate

شرم الشيخ، مصر

يناير 2014 - يناير 2016

• Under the direction of the Front office manger, I must to assist in supervising the
Front Office Team to ensure that Team Members are prepared and
wellinformed to deliver Guests an exceptional experience from checkin
through checkout
• An Assistant Front Office Manager is responsible for managing the first
impressions of our Guests and, therefore, must perform the following tasks to the
highest standards
مجال الشركة:
الضيافة والسكن

Desk Manager

فبراير 2015 - ديسمبر 2015

Rixos SeaGate Sharm

شرم الشيخ، مصر

فبراير 2015 - ديسمبر 2015

I must to assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Front Desk Supervisor

يناير 2014 - فبراير 2015

Baron Resort & Hotels 5

شرم الشيخ، مصر

يناير 2014 - فبراير 2015

Check the arrival and departure
 Check the missing stationary and store requisition
 Coordinates with housekeeping
 Creates and provides new ideas to increase the sales and
decrease the cost
 Assures the guest happiness and satisfaction
 Report all the guest needs and problems
 Assures that everything id writing down in the reception
log book .
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Front Office Shift Leader

يناير 2014 - مايو 2014

Helnan Marina Sharm El Shiekh

شرم الشيخ، مصر

يناير 2014 - مايو 2014

Check the arrival and departure
 Check the missing stationary and store requisition
 Coordinates with housekeeping
 Creates and provides new ideas to increase the sales and
decrease the cost
 Assures the guest happiness and satisfaction
 Report all the guest needs and problems
 Assures that everything id writing down in the reception
log book
 Able to replace the supervisor during absence
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Receptionist

يناير 2010 - مارس 2014

Helnan Marina Sharm 5* 350 Rooms

شرم الشيخ، مصر

يناير 2010 - مارس 2014

Provide courteous, professional, efficient and flexible service at all
times.
 Attend to all guests who approach the front desk with a smile.
 Have a full working knowledge and capability to supervise, correct
and demonstrate all duties and tasks in the assigned place of work.
 Be entirely flexible and be able to be rotated within the different
sub department of the room.
 Adhere to the telephone procedure of handling calls.
 Be aware of all hotel activities and food and beverage promotions.
 Hand over the pending points for the next shift for proper follow up
and action.
 Balance the cash report and remittance envelop at the end of the
shift.
 Perform opening and closing procedure established for the place of
work as assigned.
 Monitor operating supplies and reduce spoilage and wastage.
 Be able to explain and show the guests all the facilities in the room .
 Follow up on guest comment and complaints.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Receptionist

يونيو 2007 - أكتوبر 2007

Sheraton El Montza

الإسكندرية، مصر

يونيو 2007 - أكتوبر 2007

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Receptionist

يونيو 2006 - أكتوبر 2006

Hilton Burj Al Arab

الإسكندرية، مصر

يونيو 2006 - أكتوبر 2006

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

التعليم

Alexandria University

أكتوبر 2008

أكتوبر 2008

بكالوريوس، Hotel Management

مصر

Alexandria University

يناير 2008

يناير 2008

بكالوريوس، Hotels Management

مصر

Title: Study Hotel management

اختبارات بيت.كوم

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Achieving Targets
Expert
Achieving Targets
Expert
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Increasing Revenues
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Management Science
Expert
Management Science
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Retail Systems
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Managing
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operation
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BUSINESS DEVELOPMENT
Intermediate
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Intermediate
COMMUNICATIONS
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Intermediate
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Intermediate
DATA ANALYSIS
Intermediate
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Intermediate
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Intermediate
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Intermediate
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Intermediate
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Intermediate
MICROSOFT EXCEL
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MICROSOFT EXCEL
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate

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