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Mohamed Ibrahim, Operation Manager

Mohamed Ibrahim

Operation Manager

Al-Musallam Holding Group

Location
Kuwait - Hawali
Education
Bachelor's degree, Hotels Management
Experience
17 years, 2 Months

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Work experience

Total years of experience :17 years, 2 Months

Operation Manager at Al-Musallam Holding Group
  • Kuwait - Al Kuwait
  • My current job since November 2023

• As Operations Manager at Al-Musallam Group, I oversee logistics for 13 companies, managing a team of 950+ staff.
• Responsible for overseeing, managing, and improving the daily operations and processes of a business to ensure efficiency, productivity, and profitability, with ability to manage resources effectively while aligning with organizational goals.

My Key Responsibilities:
• Operational Strategy and Planning.
• Team Leadership and Development.
• Follow up team efficiency and productivity.
• Budget and Financial Oversight.
• Customer Experience.
• Manage company Sales, Commercial and Fleet.

Retail Operations Manager at Gulf food for the retail sale of foodstuffs
  • Kuwait - Al Kuwait
  • November 2021 to December 2023

• Responsible for overseeing 3 brands ( Wadees pharma - Wadees Raw honey - Wadees Food ) for the day-to-day operations of
retail stores, warehouses, manufacturing, E-commerce, Export, and supply chain.
• ensuring smooth workflows, optimal performance, and alignment with company goals.I implemented efficient inventory management systems, leading to reduced stockouts and improved inventory accuracy.

My Key Responsibilities:
• Operational Management.
• Sales and Performance.
• Customer Experience.
• Team Leadership
• Inventory, Manufacturing, and Merchandising.
• Financial Oversight.
• Commercial and E-commerce.

Retail Area Manager at Gulf food for the retail sale of foodstuffs
  • Kuwait - Al Ahmadi
  • October 2020 to July 2021

• Oversees the operations of multiple retail stores within a designated geographic area.
• Ensuring store performance aligns with company goals, supporting store managers, and driving revenue growth. Managing day-to-day operations of 9 stores.

My Key Responsibilities:
• Store Operations Oversight.
• Leadership and Team Development.
• Sales and Revenue Management.
• Customer Experience.
• Inventory and Visual Merchandising.
• Budgeting and Cost Control.

Front Office Manager at Symphony Style Hotel - Radisson Collection
  • Kuwait - Hawali
  • January 2016 to November 2020

• oversees the daily operations of the front desk, ensuring exceptional guest experiences and smooth coordination of front-office activities, with a strong leadership, organizational skills, and the ability to handle various operational and administrative responsibilities.

My Key Responsibilities:
• Guest Services Management.
• Team Leadership.
• Operational Oversight.
• Revenue and Budget Management.
• Technology and Reporting.
• Interdepartmental Coordination.

Desk Manager at Rixos SeaGate Sharm
  • Egypt - Sharm el Sheikh
  • February 2015 to December 2015

I must to assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Front Desk Supervisor at Baron Resort & Hotels 5
  • Egypt - Sharm el Sheikh
  • January 2014 to February 2015

Check the arrival and departure
 Check the missing stationary and store requisition
 Coordinates with housekeeping
 Creates and provides new ideas to increase the sales and
decrease the cost
 Assures the guest happiness and satisfaction
 Report all the guest needs and problems
 Assures that everything id writing down in the reception
log book .

Front Office Shift Leader at Helnan Marina Sharm El Shiekh
  • Egypt
  • January 2014 to May 2014

Check the arrival and departure
 Check the missing stationary and store requisition
 Coordinates with housekeeping
 Creates and provides new ideas to increase the sales and
decrease the cost
 Assures the guest happiness and satisfaction
 Report all the guest needs and problems
 Assures that everything id writing down in the reception
log book
 Able to replace the supervisor during absence

Receptionist at Helnan Marina Sharm 5* 350 Rooms
  • January 2010 to March 2014

Provide courteous, professional, efficient and flexible service at all
times.
 Attend to all guests who approach the front desk with a smile.
 Have a full working knowledge and capability to supervise, correct
and demonstrate all duties and tasks in the assigned place of work.
 Be entirely flexible and be able to be rotated within the different
sub department of the room.
 Adhere to the telephone procedure of handling calls.
 Be aware of all hotel activities and food and beverage promotions.
 Hand over the pending points for the next shift for proper follow up
and action.
 Balance the cash report and remittance envelop at the end of the
shift.
 Perform opening and closing procedure established for the place of
work as assigned.
 Monitor operating supplies and reduce spoilage and wastage.
 Be able to explain and show the guests all the facilities in the room .
 Follow up on guest comment and complaints.

Receptionist at Le Metropole Hotel
  • August 2009 to January 2010
Receptionist at Creative Green Sedr
  • March 2009 to June 2009
Receptionist at Sheraton El Montza
  • Egypt - Alexandria
  • June 2007 to October 2007
Receptionist at Hilton Burj Al Arab
  • Egypt - Alexandria
  • June 2006 to October 2006

Education

Bachelor's degree, Hotels Management
  • at Alexandria University
  • January 2008

Title: Study Hotel management

Bayt.com tests

IQ Test
IQ Test
Score 80%

Specialties & Skills

Achieving Targets
Increasing Revenues
Management Science
Office Management
Retail Systems
SUPERVISORY SKILLS
APPROACH
BALANCE
BILLING
BUDGETING
BUSINESS PLANS
CLOSING
CONTINUOUS IMPROVEMENT
Managing
operation

Languages

English
Expert
Russian
Intermediate
Arabic
Native Speaker
German
Beginner

Training and Certifications

Become an AI-Powered Manager (Trainings)
Training Institute:
Global Content
Date Attended:
November 2024
Demand and Capacity Management for Operations (Trainings)
Training Institute:
Project Management Institute
Date Attended:
November 2024
Duration:
2 hours
IMS Management System (Trainings)
Training Institute:
QUC
Date Attended:
January 2024
ICDL (Trainings)
Training Institute:
SYLLABUS Computer Academy
Date Attended:
October 2009
Time Management & Force of Equilibrium (Trainings)
Training Institute:
Alex University
Date Attended:
April 2007
Duration:
8 hours
The Art of Taking Decision (Trainings)
Training Institute:
Ibrahim Elifky International Enterprises
Date Attended:
November 2007
Duration:
200 hours

Hobbies

  • Design by photoshop