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Operation Manager
Al-Musallam Holding Group
Total years of experience :17 years, 2 Months
• As Operations Manager at Al-Musallam Group, I oversee logistics for 13 companies, managing a team of 950+ staff.
• Responsible for overseeing, managing, and improving the daily operations and processes of a business to ensure efficiency, productivity, and profitability, with ability to manage resources effectively while aligning with organizational goals.
My Key Responsibilities:
• Operational Strategy and Planning.
• Team Leadership and Development.
• Follow up team efficiency and productivity.
• Budget and Financial Oversight.
• Customer Experience.
• Manage company Sales, Commercial and Fleet.
• Responsible for overseeing 3 brands ( Wadees pharma - Wadees Raw honey - Wadees Food ) for the day-to-day operations of
retail stores, warehouses, manufacturing, E-commerce, Export, and supply chain.
• ensuring smooth workflows, optimal performance, and alignment with company goals.I implemented efficient inventory management systems, leading to reduced stockouts and improved inventory accuracy.
My Key Responsibilities:
• Operational Management.
• Sales and Performance.
• Customer Experience.
• Team Leadership
• Inventory, Manufacturing, and Merchandising.
• Financial Oversight.
• Commercial and E-commerce.
• Oversees the operations of multiple retail stores within a designated geographic area.
• Ensuring store performance aligns with company goals, supporting store managers, and driving revenue growth. Managing day-to-day operations of 9 stores.
My Key Responsibilities:
• Store Operations Oversight.
• Leadership and Team Development.
• Sales and Revenue Management.
• Customer Experience.
• Inventory and Visual Merchandising.
• Budgeting and Cost Control.
• oversees the daily operations of the front desk, ensuring exceptional guest experiences and smooth coordination of front-office activities, with a strong leadership, organizational skills, and the ability to handle various operational and administrative responsibilities.
My Key Responsibilities:
• Guest Services Management.
• Team Leadership.
• Operational Oversight.
• Revenue and Budget Management.
• Technology and Reporting.
• Interdepartmental Coordination.
I must to assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Check the arrival and departure
Check the missing stationary and store requisition
Coordinates with housekeeping
Creates and provides new ideas to increase the sales and
decrease the cost
Assures the guest happiness and satisfaction
Report all the guest needs and problems
Assures that everything id writing down in the reception
log book .
Check the arrival and departure
Check the missing stationary and store requisition
Coordinates with housekeeping
Creates and provides new ideas to increase the sales and
decrease the cost
Assures the guest happiness and satisfaction
Report all the guest needs and problems
Assures that everything id writing down in the reception
log book
Able to replace the supervisor during absence
Provide courteous, professional, efficient and flexible service at all
times.
Attend to all guests who approach the front desk with a smile.
Have a full working knowledge and capability to supervise, correct
and demonstrate all duties and tasks in the assigned place of work.
Be entirely flexible and be able to be rotated within the different
sub department of the room.
Adhere to the telephone procedure of handling calls.
Be aware of all hotel activities and food and beverage promotions.
Hand over the pending points for the next shift for proper follow up
and action.
Balance the cash report and remittance envelop at the end of the
shift.
Perform opening and closing procedure established for the place of
work as assigned.
Monitor operating supplies and reduce spoilage and wastage.
Be able to explain and show the guests all the facilities in the room .
Follow up on guest comment and complaints.
Title: Study Hotel management