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Mohamed Ibrahim, Operations Area Manager

Mohamed Ibrahim

Operations Area Manager·Sultan Center

Kuwait

Bachelor's degree, Hotel Management

Work experience

Total years of experience: 17 years, 3 months

Operations Area Manager

January 2025 - Present

Sultan Center

Al Kuwait, Kuwait

January 2025 - Present

• - Oversee and optimize day-to-day performance across 18+ stores, ensuring seamless operations
and alignment with company standards.
• -Oversee financial performance and P&L accountability for all stores, implementing strategies
to maximize revenue and optimize operating expenses.
• -Ensure product availability across all stores through effective inventory management, timely
stock replenishment, and strong supplier coordination.
Company industry:
Retail & Wholesale

Operation Manager

November 2023 - Present

Al-Musallam Holding Group

Al Kuwait, Kuwait

November 2023 - Present

• As Operations Manager at Al-Musallam Group, I oversee logistics for 13 companies, managing a team of 950+ staff.
• Responsible for overseeing, managing, and improving the daily operations and processes of a business to ensure efficiency, productivity, and profitability, with ability to manage resources effectively while aligning with organizational goals.

My Key Responsibilities:
• Operational Strategy and Planning.
• Team Leadership and Development.
• Follow up team efficiency and productivity.
• Budget and Financial Oversight.
• Customer Experience.
• Manage company Sales, Commercial and Fleet.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Operations Manager

December 2023 - January 2025

Al-Musallam Group,

Al Kuwait, Kuwait

December 2023 - January 2025

• As Operations Manager at Al-Musallam Group, I oversee logistics for 13
companies, managing a team of 950+ staff.
• Coordinate the day-to-day operational functions, ensuring efficiency and
productivity.
• Led and managed a team to achieve operational targets and maintain high
standards of customer service.
• Additionally, implement strategic plans to optimize operational processes and
maximize resource utilization, contributing to the overall growth and success of
the organization.
• Led teams to achieve business objectives on time and within budget
constraints.
Company industry:
Distribution, Supply Chain & Logistics

Retail Operations Manager

November 2021 - December 2023

Gulf food for the retail sale of foodstuffs

Al Kuwait, Kuwait

November 2021 - December 2023

• Responsible for overseeing 3 brands ( Wadees pharma - Wadees Raw honey - Wadees Food ) for the day-to-day operations of
retail stores, warehouses, manufacturing, E-commerce, Export, and supply chain.
• ensuring smooth workflows, optimal performance, and alignment with company goals.I implemented efficient inventory management systems, leading to reduced stockouts and improved inventory accuracy.

My Key Responsibilities:
• Operational Management.
• Sales and Performance.
• Customer Experience.
• Team Leadership
• Inventory, Manufacturing, and Merchandising.
• Financial Oversight.
• Commercial and E-commerce.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Operations Manager

January 2021 - December 2023

Gulf food for the retail sale of foodstuffs,

Al Kuwait, Kuwait

January 2021 - December 2023

• As an Operations Manager at Gulf Food for the retail sale of foodstuffs.
• I was responsible for overseeing the daily operations of the 9 retail stores,
ensuring smooth functioning and customer satisfaction.
• I implemented efficient inventory management systems, leading to reduced
stockouts and improved inventory accuracy.
• Additionally, I led process improvement initiatives, resulting in enhanced
operational efficiency and cost savings.
• - Exports in MENA (KSA, Qatar, UAE, Bahrain and Egypt).
• E-commerce ( Talabat, Deliveroo..etc..) .
• - 300+ Pharma accounts with Reviews and analyzes sales and operational
records and reports and collecting the payment. - Modern trade (Trolley,
Health Planet, .. etc.)
• - Logistics responsibilities with supervises the movement, distribution, and
storage of supplies tasked with planning routes, analyzing budgets, and
processing shipments.
Company industry:
Retail & Wholesale

Retail Area Manager

October 2020 - July 2021

Gulf food for the retail sale of foodstuffs

Al Ahmadi, Kuwait

October 2020 - July 2021

• Oversees the operations of multiple retail stores within a designated geographic area.
• Ensuring store performance aligns with company goals, supporting store managers, and driving revenue growth. Managing day-to-day operations of 9 stores.

My Key Responsibilities:
• Store Operations Oversight.
• Leadership and Team Development.
• Sales and Revenue Management.
• Customer Experience.
• Inventory and Visual Merchandising.
• Budgeting and Cost Control.
Company industry:
Food & Beverage Production
Job role:
Administration

Area manager

October 2020 - January 2021

Gulf food for the retail

Al Kuwait, Kuwait

October 2020 - January 2021

sale of foodstuffs,
• Improved team efficiency by implementing new strategies for task delegation.
• Staff plan and roster of 20+ staff members.
• Managing day-to-day operations of 9 stores
• Established strong relationships with key stakeholders to enhance business
growth.
• Conducted regular performance reviews, leading to increased staff
satisfaction.
• Supervised daily store operations, ensuring optimal customer service delivery.
• Developed robust sales strategies to maximise revenue generation.
• Implemented cost-effective measures, resulting in significant savings for the
company.
• Analysed sales data regularly for informed decision-making processes.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard
working employees.
Company industry:
Retail & Wholesale

Front Office Manager

January 2016 - November 2020

Symphony Style Hotel - Radisson Collection

Hawali, Kuwait

January 2016 - November 2020

• oversees the daily operations of the front desk, ensuring exceptional guest experiences and smooth coordination of front-office activities, with a strong leadership, organizational skills, and the ability to handle various operational and administrative responsibilities.

My Key Responsibilities:
• Guest Services Management.
• Team Leadership.
• Operational Oversight.
• Revenue and Budget Management.
• Technology and Reporting.
• Interdepartmental Coordination.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Assistant Front office MGR

January 2020 - October 2020

Symphony Style Hotel

Al Kuwait, Kuwait

January 2020 - October 2020

• Under the direction of the Director of Room manage and Coordinate Front
office operation to provide efficient, prompt, courteous, trouble free and
proactive service to guests enhance maximize room revenue and guest
satisfaction
• All work will be in line with the hotels guidelines and business plan, the
departmental business plan, and the Radisson Collocation in Groups corporate
guidelines as well as Symphony Style Hotel brand and service concepts
Company industry:
Hospitality & Accomodation

Duty Operation Manager

January 2016 - January 2020

Symphony Style Hotel

As Salimiyah, Kuwait

January 2016 - January 2020

• Under the direction of the Hotel manager
• Responsible for the daily operations of the venue and ensuring the delivery of
outstanding customer service
• This includes effectively allocating work to and supervising employees in all
frontline areas, as well as maintaining and complying with all safety, stock and
equipment procedures
• Work will be in line with the hotel guidelines and, the departmental business
plan, and the Radisson Collocation in Groups corporate guidelines as well as
Symphony Style Hotel brand and service concepts with all departments (
Housekeeping front office Food& Beverage -..etc
• )
Company industry:
Hospitality & Accomodation

Desk Manager

January 2014 - January 2016

Rixos Seagate

Sharm el Sheikh, Egypt

January 2014 - January 2016

• Under the direction of the Front office manger, I must to assist in supervising the
Front Office Team to ensure that Team Members are prepared and
wellinformed to deliver Guests an exceptional experience from checkin
through checkout
• An Assistant Front Office Manager is responsible for managing the first
impressions of our Guests and, therefore, must perform the following tasks to the
highest standards
Company industry:
Hospitality & Accomodation

Desk Manager

February 2015 - December 2015

Rixos SeaGate Sharm

Sharm el Sheikh, Egypt

February 2015 - December 2015

I must to assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Desk Supervisor

January 2014 - February 2015

Baron Resort & Hotels 5

Sharm el Sheikh, Egypt

January 2014 - February 2015

Check the arrival and departure
 Check the missing stationary and store requisition
 Coordinates with housekeeping
 Creates and provides new ideas to increase the sales and
decrease the cost
 Assures the guest happiness and satisfaction
 Report all the guest needs and problems
 Assures that everything id writing down in the reception
log book .
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Office Shift Leader

January 2014 - May 2014

Helnan Marina Sharm El Shiekh

Sharm el Sheikh, Egypt

January 2014 - May 2014

Check the arrival and departure
 Check the missing stationary and store requisition
 Coordinates with housekeeping
 Creates and provides new ideas to increase the sales and
decrease the cost
 Assures the guest happiness and satisfaction
 Report all the guest needs and problems
 Assures that everything id writing down in the reception
log book
 Able to replace the supervisor during absence
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Receptionist

January 2010 - March 2014

Helnan Marina Sharm 5* 350 Rooms

Sharm el Sheikh, Egypt

January 2010 - March 2014

Provide courteous, professional, efficient and flexible service at all
times.
 Attend to all guests who approach the front desk with a smile.
 Have a full working knowledge and capability to supervise, correct
and demonstrate all duties and tasks in the assigned place of work.
 Be entirely flexible and be able to be rotated within the different
sub department of the room.
 Adhere to the telephone procedure of handling calls.
 Be aware of all hotel activities and food and beverage promotions.
 Hand over the pending points for the next shift for proper follow up
and action.
 Balance the cash report and remittance envelop at the end of the
shift.
 Perform opening and closing procedure established for the place of
work as assigned.
 Monitor operating supplies and reduce spoilage and wastage.
 Be able to explain and show the guests all the facilities in the room .
 Follow up on guest comment and complaints.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Receptionist

June 2007 - October 2007

Sheraton El Montza

Alexandria, Egypt

June 2007 - October 2007

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Receptionist

June 2006 - October 2006

Hilton Burj Al Arab

Alexandria, Egypt

June 2006 - October 2006

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Alexandria University

October 2008

October 2008

Bachelor's degree, Hotel Management

Egypt

Alexandria University

January 2008

January 2008

Bachelor's degree, Hotels Management

Egypt

Title: Study Hotel management

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Skills

Achieving Targets
Expert
Achieving Targets
Expert
Increasing Revenues
Expert
Increasing Revenues
Expert
Management Science
Expert
Management Science
Expert
Office Management
Expert
Office Management
Expert
Retail Systems
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Retail Systems
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SALES
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operation
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BUSINESS DEVELOPMENT
Intermediate
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Intermediate
COMMUNICATIONS
Intermediate
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OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate

Social profiles

Languages

English

Expert

Russian

Intermediate

Arabic

Native Speaker

German

Beginner

Training and Certifications

Training
Become an AI-Powered Manager
Global Content
Nov 2024
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Demand and Capacity Management for Operations
Project Management Institute
Nov 2024
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IMS Management System
QUC
Jan 2024
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ICDL
SYLLABUS Computer Academy
Oct 2009
Show credentials
Time Management & Force of Equilibrium
Alex University
Apr 2007
Show credentials
The Art of Taking Decision
Ibrahim Elifky International Enterprises
Nov 2007
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Hobbies and interests

Design by photoshop