محمد إبراهيم

• Deliver consulting services focused on Microsoft AI, security, and cloud
solutions for Saudi-based enterprise and SMB clients
• Design and implement Microsoft 365 security architectures, including Defender
for Office 365, EOP, DLP, retention, and compliance policies

Senior IT Systems Administrator (Remote), BrownsIT (US & UK based)
•Deliver remote Tier 2/3 support for US and UK clients, resolving IT issues across
Microsoft 365, Google Workspace, and endpoint environments
•Administer Microsoft 365 and Google Workspace tenants: manage user
accounts, security settings, and compliance policies
•Deploy and manage UniFi networks (VPNs, Wi-Fi, surveillance); monitor and
maintain infrastructure health
•Support remote management using SuperOps.ai ticketing system and Zoho
Assist for multi-platform remote access
•Manage Apple devices (macOS, iOS) using Mosyle MDM: enforce policies, deploy
apps, monitor compliance
•Collaborate with global teams and vendors to deliver consistent IT support and
infrastructure management

1 Projects & Development
1.1 Google, Zoho to Microsoft 365 Migration
- Successfully migrated 3 domains from Google Workspace to Microsoft 365 for over 40 users
(including mailboxes and drives).
1.2 Policies and Procedures
- Rewrite IT policies and procedures as necessary.
1.3 Developed and implemented a comprehensive network architecture from
the ground up (Egypt Office)
1.4 Generating Reports
- Monthly report from Google Analytics detailing website visitors and their locations.
2 Operations
2.1 Network Management (Egypt Office)
- Oversee the network infrastructure, including:
- Internet connectivity
- Access points
- Switches
- Surveillance cameras
- Printers
2.2 IT Purchases:
- Obtain three quotations from different vendors for IT equipment.
- Follow up with the finance department.
- Prepare laptops for new users.
2.3 Google Workspace Administration:
- Manage 14 Google Workspaces with over 80 users, including the following domains:
- Troubleshoot any issues related to Google Workspaces.
- Responsible for Google Workspace renewals.
- Manage logs within Google Workspace.
- Oversee documents and drives, including shared drives in Google Workspace.
2.4 Microsoft 365 Administration:
- Manage 550 users across 20 domains.
- Add and remove users as necessary.
- Transfer files and mailboxes of deleted users to specific new users.
- Manage email security and settings.
- Add new domains to the Microsoft portal.
- Troubleshoot domain errors from the Microsoft portal.
- Manage meeting rooms as resources.
- Oversee mailboxes and recover deleted emails.
- Report on email flow.
- Manage email groups and Teams groups.
- Configure Teams settings.
- Oversee SharePoint management.
- Manage all devices within our tenant, totaling 174 devices.
2.5 Domain Management:
- Manage 29 domains and DNS records across various providers, including GoDaddy, Dnet,
Hostmonster, HostGator, Bluehost, and Name.com.
- Managing domain renewals.
- Troubleshooting any domain-related issues.
- Linking domains with the appropriate hosts.
2.6 Hosting Management:
- Oversee 10 hosting accounts.
- Responsible for hosting renewals.
- Making some updates to the hosting content.
2.7 User Support
- Respond to daily user requests and troubleshooting issues:
- Email Issues
- Internet Issues
- Laptop Issues
- Printer Issues
- SharePoint Issues
- Teams Issues
- Driver Issues
- Office Issues
- Manage IT subscriptions and payments
- Download and input IT invoices into the financial spreadsheet.
- Azure Active Directory Admin.
- Zoho Desk Admin.
- Responsible for all the IT subscriptions and payments.
- Responsible for all IT inquiries.
- Responsible for all the analysis and reports for all services.
- Responsible for any research for the IT department.
- Write and design the presentations.
- AI-powered assistants such as ChatGPT and Bard

• Led Microsoft 365 migration project with zero downtime
• Migrated mailboxes from GoDaddy to Microsoft 365 CSP

• Implemented MFA, Conditional Access, and DLP
• Supported tenant-to-tenant migrations and hybrid deployments

• Managed FortiGate firewalls and network connectivity
• Delivered on-site and remote IT support within SLAs

• Resolved internet connectivity and customer technical issues
• Provided first-line troubleshooting and escalation handling