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تم إلغاء حظر المستخدم بنجاح
محمد إبراهيم, Microsoft AI & Security Consultant

محمد إبراهيم

Microsoft AI & Security Consultant·Pioneers IT

مصر

بكالوريوس, Business And Information Technologies

الخبرة العملية

مجموع سنوات الخبرة: 5 سنوات, 5 أشهر

Microsoft AI & Security Consultant

يناير 2026 - حتى الآن

Pioneers IT

جدة، المملكة العربية السعودية

يناير 2026 - حتى الآن

• Deliver consulting services focused on Microsoft AI, security, and cloud
solutions for Saudi-based enterprise and SMB clients
• Design and implement Microsoft 365 security architectures, including Defender
for Office 365, EOP, DLP, retention, and compliance policies

مجال الشركة:
خدمات تكنولوجيا المعلومات

Senior IT Specialist

أبريل 2025 - حتى الآن

Browns

القاهرة، مصر

أبريل 2025 - حتى الآن

Senior IT Systems Administrator (Remote), BrownsIT (US & UK based)
•Deliver remote Tier 2/3 support for US and UK clients, resolving IT issues across
Microsoft 365, Google Workspace, and endpoint environments
•Administer Microsoft 365 and Google Workspace tenants: manage user
accounts, security settings, and compliance policies
•Deploy and manage UniFi networks (VPNs, Wi-Fi, surveillance); monitor and
maintain infrastructure health
•Support remote management using SuperOps.ai ticketing system and Zoho
Assist for multi-platform remote access
•Manage Apple devices (macOS, iOS) using Mosyle MDM: enforce policies, deploy
apps, monitor compliance
•Collaborate with global teams and vendors to deliver consistent IT support and
infrastructure management

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Senior IT Specialist

سبتمبر 2022 - حتى الآن

Aathar holding company

جدة، المملكة العربية السعودية

سبتمبر 2022 - حتى الآن

1 Projects & Development
1.1 Google, Zoho to Microsoft 365 Migration
- Successfully migrated 3 domains from Google Workspace to Microsoft 365 for over 40 users
(including mailboxes and drives).
1.2 Policies and Procedures
- Rewrite IT policies and procedures as necessary.
1.3 Developed and implemented a comprehensive network architecture from
the ground up (Egypt Office)
1.4 Generating Reports
- Monthly report from Google Analytics detailing website visitors and their locations.
2 Operations
2.1 Network Management (Egypt Office)
- Oversee the network infrastructure, including:
- Internet connectivity
- Access points
- Switches
- Surveillance cameras
- Printers
2.2 IT Purchases:
- Obtain three quotations from different vendors for IT equipment.
- Follow up with the finance department.
- Prepare laptops for new users.
2.3 Google Workspace Administration:
- Manage 14 Google Workspaces with over 80 users, including the following domains:
- Troubleshoot any issues related to Google Workspaces.
- Responsible for Google Workspace renewals.
- Manage logs within Google Workspace.
- Oversee documents and drives, including shared drives in Google Workspace.
2.4 Microsoft 365 Administration:
- Manage 550 users across 20 domains.
- Add and remove users as necessary.
- Transfer files and mailboxes of deleted users to specific new users.
- Manage email security and settings.
- Add new domains to the Microsoft portal.
- Troubleshoot domain errors from the Microsoft portal.
- Manage meeting rooms as resources.
- Oversee mailboxes and recover deleted emails.
- Report on email flow.
- Manage email groups and Teams groups.
- Configure Teams settings.
- Oversee SharePoint management.
- Manage all devices within our tenant, totaling 174 devices.
2.5 Domain Management:
- Manage 29 domains and DNS records across various providers, including GoDaddy, Dnet,
Hostmonster, HostGator, Bluehost, and Name.com.
- Managing domain renewals.
- Troubleshooting any domain-related issues.
- Linking domains with the appropriate hosts.
2.6 Hosting Management:
- Oversee 10 hosting accounts.
- Responsible for hosting renewals.
- Making some updates to the hosting content.
2.7 User Support
- Respond to daily user requests and troubleshooting issues:
- Email Issues
- Internet Issues
- Laptop Issues
- Printer Issues
- SharePoint Issues
- Teams Issues
- Driver Issues
- Office Issues
- Manage IT subscriptions and payments
- Download and input IT invoices into the financial spreadsheet.
- Azure Active Directory Admin.
- Zoho Desk Admin.
- Responsible for all the IT subscriptions and payments.
- Responsible for all IT inquiries.
- Responsible for all the analysis and reports for all services.
- Responsible for any research for the IT department.
- Write and design the presentations.
- AI-powered assistants such as ChatGPT and Bard

مجال الشركة:
المنظمات غير الربحية
الدور الوظيفي:
تكنولوجيا المعلومات

IT Consultant | Microsoft 365 Migration & Cybersecurity Hardening

يناير 2025 - أغسطس 2025

QHSSE Platform(Canada)

Ottawa، كندا

يناير 2025 - أغسطس 2025

• Led Microsoft 365 migration project with zero downtime
• Migrated mailboxes from GoDaddy to Microsoft 365 CSP

مجال الشركة:
خدمات تكنولوجيا المعلومات

Microsoft 365 Admin

يناير 2025 - مايو 2025

Labs

القاهرة، مصر

يناير 2025 - مايو 2025

• Implemented MFA, Conditional Access, and DLP
• Supported tenant-to-tenant migrations and hybrid deployments

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Specialist

يونيو 2021 - سبتمبر 2022

Circle K

القاهرة، مصر

يونيو 2021 - سبتمبر 2022

• Managed FortiGate firewalls and network connectivity
• Delivered on-site and remote IT support within SLAs

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
تكنولوجيا المعلومات

Technical Support

يناير 2021 - يونيو 2021

WE

القاهرة، مصر

يناير 2021 - يونيو 2021

• Resolved internet connectivity and customer technical issues
• Provided first-line troubleshooting and escalation handling

مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Cape Breton University

أكتوبر 2020

أكتوبر 2020

بكالوريوس، Business And Information Technologies

كندا

Skills

hardware and software
Expert
hardware and software
Expert
IT Technical Support
Expert
IT Technical Support
Expert
domain
Expert
domain
Expert
google
Expert
google
Expert
microsoft
Expert
microsoft
Expert
IT Infrastructure
Intermediate
IT Infrastructure
Intermediate
Microsoft 365
Expert
Microsoft 365
Expert
Zoho CRM
Expert
Zoho CRM
Expert
Google Workspace
Expert
Google Workspace
Expert
IT Support
Expert
IT Support
Expert
Microsoft Intune
Expert
Microsoft Intune
Expert
Management
Expert
Management
Expert
Installation
Expert
Installation
Expert
Project Management
Intermediate
Project Management
Intermediate
Active Directory
Expert
Active Directory
Expert
Oracle
Intermediate
Oracle
Intermediate
Hardware
Expert
Hardware
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Training
Expert
Training
Expert
Marketing
Intermediate
Marketing
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
ITIL
Expert
ITIL
Expert
IT
Expert
IT
Expert
Windows Server
Intermediate
Windows Server
Intermediate
Sales
Intermediate
Sales
Intermediate
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
Backup
Expert
Backup
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
IP Networking
Intermediate
IP Networking
Intermediate
Network Security
Intermediate
Network Security
Intermediate
Troubleshooting
Expert
Troubleshooting
Expert
Desktop Support
Expert
Desktop Support
Expert
System Administration
Expert
System Administration
Expert
Technical Support
Expert
Technical Support
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Science
Expert
Science
Expert
WAN
Expert
WAN
Expert
CCNA
Expert
CCNA
Expert
IP
Expert
IP
Expert
Logistics
Intermediate
Logistics
Intermediate
IT Management
Intermediate
IT Management
Intermediate
IT Project Management
Intermediate
IT Project Management
Intermediate
BUSINESS REQUIREMENTS
Intermediate
BUSINESS REQUIREMENTS
Intermediate
CLOUD COMPUTING
Intermediate
CLOUD COMPUTING
Intermediate
CIPD LEVEL 3
Intermediate
CIPD LEVEL 3
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
ENTERPRISE MESSAGING SYSTEMS
Intermediate
ENTERPRISE MESSAGING SYSTEMS
Intermediate
ENVIRONMENT HEALTH AND SAFETY
Intermediate
ENVIRONMENT HEALTH AND SAFETY
Intermediate
IDENTITY AND ACCESS MANAGEMENT
Intermediate
IDENTITY AND ACCESS MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
PROFESSIONAL NETWORKING
Intermediate
PROFESSIONAL NETWORKING
Intermediate

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم

التدريب و الشهادات

الشهادات
Front-End Course MCSA 2012 PMI-ACP
Huawei Routing & Switching CCNA Course Huawei AI Java Script (Telecom) PHP Introduction
SC-401 Microsoft Information Security Associate
Jun 2024
Microsoft SC-401
Jun 2025
Oracle Database
Nov 2022
Microsoft Azure Fundamental
Jan 2023

التدريب
MCSA
Contrex
Jun 2022
CCNA
Contrax
Jan 2020