محمد إبراهيم Jalaludeen

Network Administrator في MAG GROUP

• الإمارات العربية المتحدة - دبي
• أشغل هذه الوظيفة منذ يوليو 2011

 Administer, manage, maintain and troubleshoot routers, switches, firewalls, load balancers, DNS/DHCP appliances.
 Upgrade, install and troubleshoot networks, networking hardware devices and software.
 Administers network Infrastructure to ensure serviceability of all servers, gateway, & LAN.
 Maintains connection from DATA CENTER to different branches/site to ensure VPN resources are accessible.
 Manage and Configures VIRTUAL host machine with VMWare Technology.
 Creates Virtual machine (Windows OS) for the ease of managing desktop computers.
 Virtual Machine Storage Resizing on Windows File System.
 Configure VOL Groups, Mount points, LOGICAL Volumes and Swap files.
 Monitors and Manages IBM Blade Servers for hardware and system errors create logs and communicate to vendors for support when needed.


 Create and implement Firewalls rules and Group policies.
 Evaluate and maintain firewall rules to protect data systems and network from unauthorized users.
 Identifies potential threats and respond to reported security violations.
 Manages Active Directory and ensures Group Policy creation are replicated and successfully executed from different sites.
 Maintain and Manage Physical Network connections and patches.
 Manages day-to-day IT operations.
 Manages Time Attendance Device and maintains a fresh copy of the database.
 Monitors ANTI VIRUS database updates for servers and clients and monitors license expiration.
 Provides technical advice on purchase of computer hardware and software, including upgrades and source for competitive prices.
 Maintains IT inventory and monitors equipment AMC and coordinates with vendors if maintenance is needed.
 Manages software and hardware licensing and vendors maintenance contract agreement.
 Manages Mobile devices and email configuration.
 Provides technical assistance concerning the use of computer hardware, software, printing, software installation, and Internet.
 Manage the Help Desk resources for optimal performance and enhance the help desk processes for better resolution time
 Monitors PABX system, manages extensions and IVRs.
 Maintains MFP Printer, Fax and Scanners to ensure hardware functionality.

IT TECHINICAL SUPPORT في AL GADDAH GEN TRD CO

• الإمارات العربية المتحدة - دبي
• يوليو 2008 إلى يونيو 2011

 Responsible for supporting the company's SME clients at all levels as part of a helpdesk team.
 Ensuring that all hardware and software is configured and installed correctly.
 Responsible for networking, design, installation and maintenance services.
 Supporting users and network administrators over the telephone and by email.
 Maintain the companies’ network infrastructure.
 Networking and providing support for Windows, Macintosh and Linux issues.
 Configuration and testing of any new hardware and software.
 Travelling to client sites to help with installs, deployment, and troubleshooting.
 Management of the daily data backup and retrieval scheme.
 Installing and operating Windows desktop and server operating systems.
 TCP/IP networking and hardware maintenance and repair.
 Training new employees.
 Assistance with training of staff and compiling procedural documentation.
 Assisting the network manager with support requests.
 Ensure computer hardware is safe & complies with health and safety legislation.
 Applying patches in accordance with company procedures.

MAINTENANCE SUPERVISOR & COMPUTER INSTRUCTOR في Computer Systems Specialists

• الهند - تشيناي
• مارس 2004 إلى أبريل 2007

 Install software servers like OS 2000, windows ME, windows 98, NT, & XP.
 Performs monthly optimization for systems to load faster.
 Checks computers if they are in good condition.
 Cleans the inside parts of the system unit in order to removed dust and avoid overheating.
 Checks all cables wires, connections, to avoid short circuit.
 Backing up all data, by copying files to another storage device and avoid lost of data.
 Prepares exercises, quizzes, and recitations to determine if learning took place.
 Prepares monthly report regarding computer/system.

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Recommend changes to improve systems and network configurations, and determine
hardware or software requirements related to such changes.
Confer with network users about how to solve existing system problems.
Monitor network performance in order to determine whether adjustments need to be
made, and to Determine where changes will need to be made in the future.

Train people in computer system use.
Load computer tapes and disks, and install software and printer paper or forms.
Gather data pertaining to customer needs, and use the information to identify, predict,
interpret, and evaluate system and network requirements.
Analyze equipment performance records in order to determine the need for repair or
replacement.
Maintain logs related to network functions, as well as maintenance and repair records.
Research new technology, and implement it or recommend its implementation.
Maintain an inventory of parts for emergency repairs.
Coordinate with vendors and with company personnel in order to facilitate purchases.