IT Manager
Ikaf Arabian Company
Total years of experience :15 years, 1 Months
Supervise the IT and computer systems.
Ensure the maintenance of the systems are implemented.
Regularly check, organize and control the IT and electronic data operations.
Manage the staff by recruiting, training, communicating the expectations and appraising their performance.
Design, develop and coordinate systems, policies and procedures in the department.
Ensure that all the data, network access and systems are secure and protected.
Regularly ensure backing up of systems.
Work towards the user’s needs by identifying problem areas and implement solutions quickly.
Regularly audit systems and study the outcome.
Ensure cost effectiveness and work in line with the budget.
Regularly file reports on the functioning of the systems and department.
Manage a support team to provide first class support
culture with focus on team work, service excellence and ownership for resolving customer issues
Manage the team and individual performance, technical and skills development
Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together
Cascade business objectives and targets to the team
Review daily priorities and take appropriate action to ensure results are achieved
Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
Liaison with the internal functions including sales, product management, engineering, network operations, provisioning and other service functions
Ensure high quality, up-to-date documentation exists for all service arrangements.
Returns management
Plan promotional campaigns such as contests or giveaways
Plan advertising campaigns, including deciding on media channels
Develop SEO and SEM strategies
Evaluate website design and discuss plans to improve
Initiate market research studies
Provide marketing or technical advice to clients
Direct the hiring of advertising, promotions, and marketing staff and oversee their daily activities
• Administration, Secure and Implement Networks with Windows Server 2008.
• Managing Domains and trusts with Active Directory, DNS, DHCP.
• Securely Configure Internet with FortiGATE hardware firewall .
• Secure and configure mails with EXCHANGE SERVER 2010.
• Secure and configure mails with Office 365 ( Microsoft cloud ).
• Making data Backup and Restore activities and Testing Backup.
• Fully proficient at LAN building, and cable installation and testing.
• Provide access to all employees, review analyze and modify access controls
• Handle IT inventory and purchasing process.
• Support users on all IT helps activities.
• Troubleshooting & Repair
My Responsibilities:
• Implementation of projects for information technology (Computer Networks - Systems municipalities - Archive systems and electronic transactions)
• Projects flowup from scrtach to end point.
• Provide access to all employees, review analyze and modify access controls
My Responsibilities
: • Administration, Secure and Implement Networks with Windows Server 2008.
• Managing Domains and trusts with Active Directory, DNS, DHCP
• Securely Configure Internet with TMG 2010.
• Secure and configure mails with EXCHANGE SERVER 2010.
• Establishing & monitoring security measures i.e. Antivirus; Anti Spam etc….
• Making data Backup and Restore activities and Testing Backup.
• Fully proficient at LAN building, and cable installation and testing.
• Implemnt and configure Docuware projects.
• Support all outdoor projects plans
• Solve all customers’ problems remotely by VPN connections.
My Responsibilities:
• Administration, Secure and Implement Networks with Windows Server 2003 .
• Managing Domains and trusts with Active Directory, DNS, DHCP.
• Implement Security Issues with Group Policies.
• Securely Configure Internet in Local Networks with ISA servers.
• Secure and configure mails with EXCHANGE SERVER 2003 - 2007.
• Configuring and Troubleshooting Servers, Routers and Layer 2/3 Switches.
• Managing & Monitoring Network Devices.
• Making data Backup and Restore activities and Testing Backup.
• Fully proficient at LAN building, and cable installation and testing.
• Configure ADSL Routers, Access Point and WLAN.
• Fixing network connections & responsible for Network administration.
• Establishing & monitoring security measures i.e. Antivirus; Anti Spam etc….
• Responsible for all software licensees (purchases, upgrading).
• Handle IT inventory and purchasing process.
• Support users on all IT helps activities.
• Troubleshooting & Repair.
• Monitoring & update inventory of all IT assists.
• Solve Problems which’s faced the Employees' personal PC's.
• Monitoring and Reporting Network Traffic.
• Making day to day Backup policy.
• Providing information on products and sales techniques to staff.
• Assisting in sales training during the training, for example, case studies, role play.
My Responsibilities:
• Administration, Secure and Implement Networks with Windows Server 2003
• Managing Domains and trusts with Active Directory, DNS, DHCP.
• Implement Security Issues with Group Policies.
• Securely Configure Internet in Local Networks with ISA servers.
• Configuring and Troubleshooting Servers, Routers and Layer 2/3 Switches.
• Implementing, Monitoring, and Troubleshooting Firewall, IPS, ISA and other Network Security features.
• Managing & Monitoring Network Devices.
• Making data Backup and Restore activities.
• Fully proficient at LAN building, and cable installation and testing.
• Configure ADSL Routers, Access Point and WLAN.
• Fixing network connections & responsible for Network administration.
• Establishing & monitoring security measures i.e. Antivirus; Anti Spam etc
• Responsible for all software licensees (purchases, upgrading)
• Handle IT inventory and purchasing process.