محمد كريم

Selling Sela’s Commercial Sponsorship rights for some football clubs in Saudi Arabia through a
variety of communication mediums (TV, outdoors, digitals)
• Handling multiple client accounts and interacting with clients to assess and meet their needs.
• Developing profitable and sustainable sales growth at assigned accounts.
• Identifying sales opportunities, creating sales goals, developing new accounts and maintaining
existing sales accounts.
• Establishing strong working relationships with business leaders and team members to ensure the
successful delivery of services to clients.
• Developing and implementing different marketing communications plans.
• Preparing and presenting proposals to clients

franchise sales
• Contributing in the formulation and implementation of the franchise department Strategy and Plans as
befitting the department and business line needs and objectives.
• Manage the implementation of plans and strategies for the respective areas sales to maximize current and
future sales and provide input to relevant units and overall strategy.
• Meet or exceed annual sales and profit targets by product line as specified in annual budget.
• Manage the implementation of sales initiatives and campaigns that generate the highest level of profits.
• Track performance and developments in the market. Identify and plan implementation of cross selling across
services and insure quantitative productivity and qualitative performance of sales shop managers.
• Preparing and submitting several status reports, highlighting trends & general areas of interest & concern.
• Giving instructions on ways to improve customer service, productivity & quality.
• Ensuring procedures are in line with sales quality standers and work instructions.
• Managing the manpower planning & selection of staff with franchise partners.
• Organizing necessary training for franchise sales team participating in special projects with an impact on sales
e.g., marketing.
• Impact analyses to provide & advise GM with day-to-day business to achieve sales strategy, plans, objectives
& productivity.
• Determine annual unit budget for trainings, maintenance, and logistics.
• Supervise budget expenditure and variance from budget plan for control and decision-making purposes.

Launching Sales Team
• Participated in the Launching Team in resetting and reviewing the policies and processes of sales operations
in retails & Channel Sales. Customize and update (

Monitoring the trend of usage for the high user customers.
• Contact & follow the deals agreed with customers.
• Reducing the company’s bad debt.
• Participate in reducing fraud cases.
Debt collection agency (DCA) agent
• Managing agencies performance.
• Prepare & monitor weekly and monthly reports.
• Held weekly meetings with the concerned party to evaluate performance, obstacles and achievements.
• Conduct Site visits to assess the day-to-day activities of the agency.
Suspension team member
• Handle, contact & follow up all suspended customers.
• Effectively participate in reducing the bad debt.
• Tracking fraud customer’s behaviour & profile.
• Acting on my supervisor behalf during his absence.
Call Center Representative
• Provide the ultimate customer service to each & every customer.
• Handling customers complains.
• Provide accurate & complete feedback to my superiors.