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تم إلغاء حظر المستخدم بنجاح
محمد كساب, Key Account Manager

محمد كساب

Key Account Manager·CHEP

المملكة العربية السعودية

بكالوريوس, Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 6 أشهر

Key Account Manager

يوليو 2024 - حتى الآن

CHEP

جدة، المملكة العربية السعودية هجين

يوليو 2024 - حتى الآن

• Managing a strategic portfolio of B2B key accounts, ensuring long-term partnership sustainability
and alignment with corporate goals.
• Supervise, mentor, and drive the performance of the team, ensuring they meet commercial targets,
maintain strong client relationships, and manage special projects.
• Develop and execute strategic account plans to achieve revenue and growth targets.
• Identifying opportunities for upselling and cross-selling.
• Act as the main point of contact for key national accounts, building long-lasting partnerships,
ensuring client satisfaction, and serving as a bridge between the client and the company.
• Achieve sales targets and Key Performance Indicators (KPIs) for the assigned accounts, forecast
sales trends, and manage the teams performance reports.
• Lead contract negotiations, including pricing agreements and service level commitments, while
ensuring profitability and compliance with company guidelines.
• Work with internal departments like marketing, supply chain, and customer success to align on
account strategies and ensure present delivery of services.
• Maintain an in-depth understanding of customer needs, market dynamics, and competitor
activities to develop competitive strategies.
• Follow up with the team on the visit plan, the collection plan, and review the customer statement.
• Spearhead the customer re-engagement initiative - Win Back Project
• Prepare a formal report on the findings and recommendations and submit to the customer and
Business
• Report on Losses & surpluses and make recommendations for compensation to the manager,
Asset Management MENA
• Ensuring all audits allocated are completed as per the deadlines
• Report on monthly KPIs

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
المبيعات

Trade And Asset Protection Manager

نوفمبر 2023 - يونيو 2024

CHEP Saudi Arabia

جدة، المملكة العربية السعودية هجين

نوفمبر 2023 - يونيو 2024

• Plan the activities, lead, motivate, and train subordinate staff, to influence and obtain a high level of
commitment from clients to operate the control system.
• Conducts and manages the team to ensure quality back-door visits and customer site visits.
• Client training in equipment control procedures is shared by team members.
• Customer equipment queries are resolved promptly.
• Continuous visits and calls on non-participating distributors and pallet recycler locations to recover
CHEP assets that have fallen out of the network are being made.
• Team builds relationships with the non-participating distributors and local pallet recyclers.
• Debtor management
• Manage the collection of pallets.
• Tracking and recovery of non-participating distributors transfers into the territory annually.
• Conducting Risk and Control Audits at customer sites, including reconciling and resolving
account queries
• Audits
• Assessing and monitoring customer sites for effective controls
• Offer solutions to problems identified with equipment losses and damage.
• Provide assistance and training in implementing recommended changes.
• Prepare a formal report on the findings and recommendations and submit to the customer
and Business
• Report on Losses & surpluses and make recommendations for compensation to the manager,
Asset Management MENA
• Ensuring all audits allocated are completed as per the deadlines
• Report on monthly KPIs

مجال الشركة:
خدمات الدعم التجاري الأخرى

Account Manager Commercial Retail & Distributor & Manufacturer

يناير 2020 - أكتوبر 2023

CHEP

جدة، المملكة العربية السعودية هجين

يناير 2020 - أكتوبر 2023

• Generate sales among client accounts.
• Prepare the visit plan, the collection plan, and review of customer statements.
• Operate as the point of contact for assigned customers.
• Develops and maintains long-term relationships with accounts.
• Make sure clients receive requested products and services promptly.
• Communicate clients needs and demands to update the CHEP system.
• Forecast and track client account metrics.
• Manage projects within client relationships, working to carry out client goals while meeting
company goals.
• Identifies opportunities to grow business with existing clients.
• Coordinate with staff members working on the same account to ensure consistent service.
• Collaborates with the manufacturing team to serve current customers and new customers.
• Negotiate contracts and close agreements to maximize profits.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external
stakeholders.
• Prepare reports on account status.
• Prepare presentations to promote new products and special deals.
• Assist with challenging client requests or issue escalations as needed.
• Follow up on CHEP team Sales force system updates customers data, new opportunities, and
contracts.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Support Representative Asset Management

يناير 2017 - يناير 2020

CHEP

جدة، المملكة العربية السعودية هجين

يناير 2017 - يناير 2020

• Daily visit with customers to coordinate on customers requirements.
• Receive customers requests related to all departments (logistics, commercial, finance,
manufacturing).
• Ensure my CHEP system is up to date with customers data and actual on-ground
performance/results.
• Prepare monthly reports per customer and submit them to management.
• Monthly quarterly audit on customers.
• Deliver all invoices to customers and follow up to close them.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Senior Sales representative

يناير 2015 - يوليو 2017

Detergents Co. (SIDCO)

جدة، المملكة العربية السعودية

يناير 2015 - يوليو 2017

• Responsible for all key accounts, major chains (Panda-Bin Dawood- Danoub- Carrefour- Al Raya
Sarawat- Othaim)
• Coordinate daily with the merchandising team.
• Ensure on time in full for the daily schedule of deliveries.
• Responsible for listing new products in key accounts
• Making weekly and monthly reports to measure performance, identify gap points
• Follow up on collections

مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
المبيعات

Sales representative

يناير 2013 - يناير 2014

Dar Jellaq Advertising agency

جدة، المملكة العربية السعودية هجين

يناير 2013 - يناير 2014

مجال الشركة:
التسويق
الدور الوظيفي:
المبيعات

التعليم

Department of Marketing, King Abdulaziz University, Faculty of Economics and Administration.

يونيو 2012

يونيو 2012

بكالوريوس، Business Administration

المملكة العربية السعودية

المعدل التراكمي (نقاط): 2.5 من 4

المعدل التراكمي (نقاط): 2.5 من 4

Skills

Team Management
Expert
Team Management
Expert
Marketing
Expert
Marketing
Expert
Typography
Expert
Typography
Expert
Persuasion Skills
Expert
Persuasion Skills
Expert
Sales
Expert
Sales
Expert
Team Management
Expert
Team Management
Expert
Marketing
Expert
Marketing
Expert
Typography
Expert
Typography
Expert
Persuasion Skills
Expert
Persuasion Skills
Expert
Sales
Expert
Sales
Expert
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
CROSS SELLING
Intermediate
CROSS SELLING
Intermediate
ECONOMICS
Intermediate
ECONOMICS
Intermediate
FORECASTING
Intermediate
FORECASTING
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
SALES
Intermediate
SALES
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
SUSTAINABILITY INITIATIVES
Intermediate
SUSTAINABILITY INITIATIVES
Intermediate

اللغات

الانجليزية

متمرّس

العربية

اللغة الأم

التدريب و الشهادات

الشهادات
Cyber Safety Awareness Challenge
Data Literacy Foundations Curriculum
CX Laying the Foundations
Communication skills
Marketing

الهوايات والاهتمامات

Reading