Mohamed Khalil Barakati

Information Technology Account Manager (IT Account Manager) à TMI

• Tunisie - Tunis
• Je travaille ici depuis janvier 2015

-Development of the client portfolio in a geographical area involving Francophone African countries by prospecting (searching) potential new customers.
- Retention of existing customers, follow-up of predefined sales objectives, definition of the tour plan. -Analysis of the needs of the client 'hardware and software' and translate them into architecture and adequate product
Better technical-commercial proposal (feasibility, planning and costs), negotiation, follow-up of the order, invoicing.
-Presentation and workshop for potential clients
- Respond to calls for tenders at national and international level while managing the management clauses (administrative and accounting), technical & preparing technical and financial offers)
- Cover an extensive area of ​​Africa with a frequent physical presence in these countries: North Africa (Tunisia, Algeria, Libya, Mauritania), Sub-Saharan Africa (Benin, Burkina Faso, Congo-Brazzaville, Congo-Kinshasa, Ivoire, Gabon, Guinea, Mali, Niger, Senegal, Togo, Burundi, Cameroon, Central African Republic, Madagascar, Rwanda and Chad)
Skills:
- Specific technical knowledge related to the products (DELL, HITACHI, ORACLE, VERITAS, ACER, HUAWEI, EMC).
• Commercial pedagogical techniques (canvassing, negotiation, sales, quotations, invoicing, etc.).
• Strong commercial temperament, Developer in project mode, Negotiations of high levels
• -Master of the different configurators of the products marketed.
• -Management (administrative and accounting).

Computer maintenance and IT support à Convergys

• Tunisie - Tunis
• août 2014 à décembre 2014

-Support customers across phone service for computer problems

-Meet customer requirements through first contact resolution.

-Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Listen attentively to customer needs and concerns for our product.

-Confirm customer understanding of the solution and provide additional customer education as needed.

-Prepare complete and accurate work and update customer file.

ITTechnical Support intern Engineer à STAM

• Tunisie - Tunis
• janvier 2014 à juin 2014