IT Project Management & Cost Control Senior Manager
Beltone Holding
Total years of experience :20 years, 7 Months
My Role:
IT Project Management
• Leading project planning sessions, by coordinating staff and internal resources, managing project progress, and adapting work as required to ensure projects meet deadlines.
• Determine and define project scope & objectives.
• Predict resources needed to reach objectives & manage resources in an effective and efficient manner.
• Prepare budget based on scope of work & resource requirements.
• Track project costs in order to meet budget.
• Develop and manage a detailed project schedule & work plan.
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Utilize industry best practices, techniques, and standards throughout entire project execution.
• Measure project performance to identify areas for improvement.
• Managing relationships with clients and stakeholders through designing and signing off on contracts and overseeing all incoming and outgoing project documentation.
IT Contract Management
• Draft and revise a variety of contracts with vendors, suppliers and IT teams.
• Ensure the organization's internal contract documents are accurate & well maintained.
• Participating in the tender process, designing risk mitigation plan, conducting project reviews, and creating detailed reports for executive staff.
IT Budget Management
• Approve budget suggestions & requests.
• Set and develop budgets in compliance with company strategic objectives.
• Design effective budgeting policies and procedures٫ and manage their implementation.
• Present yearly budget results to company's executives and top management.
• Make forecasts about budget needs for future accounting periods.
IT Cost Control
• Ensures project pricing is updated and precise.
• Works with project and procurement teams to control project costs.
• Controlling and monitoring IT total expenditure including verifying and checking of invoices and claims from suppliers, vendors, and subcontractors to ensure that all IT expenditures are captured and properly recorded.
• Performing and managing project financial activity monitoring and providing planning and cost control support for all projects.
Identifying and acting on opportunities to improve and update software.
Developing and implementing IT policy and best practice guides for the organization.
Conducting regular system audits.
Running and sharing regular operation system reports with department head.
Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
Managing and reporting on allocation of IT budget.
Providing direction for support team members.
Identifying opportunities for team training and skills advancement.
Identify problematic areas and implement strategic solutions in time.
Plan, organize, control and evaluate IT and electronic data operations.
Design, develop, implement and coordinate systems, policies and procedures.
Act in alignment with user needs and system functionality to contribute to organizational policy.
Analyze unit needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions.
Continuously analyze current process, technologies, and vendors to identify areas of improvement.
Running regular checks on Murex system architecture and data security.
Develop and execute disaster recovery procedures and maintain data backups.
Act as a Subject Matter Expert for Murex, Treasury Systems and Business Technology.
Monitor Murex based support tickets, provide support with all end-user issues, escalate issues to the group team or vendor as needed.
Communicate effectively in non-technical terms with end users to troubleshoot issues and bring to resolution.
Contribute to customer and support analyst “how to” documentation, knowledge base articles, and internal troubleshooting guides.
End of Day (EOD) Problems troubleshooting.
Recommend improvement to deployment steps based on best practices.
Uphold high standards for timely issue resolution & continuous improvement.
Executing major Murex upgrade/new Murex rollout.
Vendor management & ensuring we get maximum service levels from our partners.
Work closely with the trading, middle office and back office business.
Perform in-depth technical BAU application support.
Perform application releases and changes into PROD/DR environments.
Perform Pre Production/Prerelease testing.
Manage incidents, problems, changes, of varying complexity adhering to ITIL standards.
Put forward ideas to improve automation and/or efficiency, and own through to implementation.
Drive development team for application enhancements and bug fixes to improve supportability of the platform.
Adhere to change control and fault reporting procedures.
Participate in the bank wide DR tests and DR Failovers.
Work closely with UNIX/Database/Network/Market Data Infrastructure teams on stability improvement programs or general improvements to the environments.
Manage open risks and audit points through to closure.
Perform risk reviews of the environment and raise new risks where/when applicable.
Monitor batch processing, enhance batch processing and ensure batches meet SLA's.
Support the integration of Murex system with other systems in the organization by specifying the prerequisite interface specifications.
Validate and maintain business requirements and design documents.
Review with Users, Developers and Application/System Admins to define requirements and determine feasibility for implementation.
Help guide high level application UI and architecture decisions.
Follow up with project managers, team members and developers to implement system enhancements.
Enhance operations effectiveness through creative ideas that increase productivity and reduce inefficiency.
Act as 3rd tier Infrastructure Support.
Administering HP Compaq StorageWorks Tape Library MSL6060.
Administering HP Data Protector Software.
Administering Symantec Backup Exec System Recovery Solution.
Administering Symantec Enterprise Vault for E-mail Archiving.
Microsoft Threat Management Gateway Users and URL policies administration and reporting.
Administering Virtualization technologies (Hyper-V and VMWare).
User administration for Microsoft Lync 2013.
Manage Microsoft Windows Server Infrastructure Services (Active Directory, DNS, DHCP and WSUS).
Managing HP EVA 6000 Storage Works using command view.
Administering HP StoreOnce 4500 backup to disk solution.
Administering EMC Centera Email Archiving Solution.
Manage HP Servers and Enclosures Infrastructure, monitor performance and upgrade.
Administering HP Systems Insight Manager.
Managing, administering and configuring McAfee End Point Protection Suite and ePolicy Orchestrator including VSE DAT Deployment, On Demand periodic scans, manage tasks, policies, exclusions, troubleshooting incident and outbreak management. Collect infected samples and report to virus labs and apply remediation steps.
Acting as a second tier support for handling escalated incidents.
Perform hardware and software installation, configuration, and upgrades.
Perform system operations, monitoring, maintenance, troubleshooting and support.
Administering HP Open View Service Manager Software.
Applying ITIL-based processes: Service Desk, Incident, Problem and Change Management
Administering and Configuring Endpoint Protection using McAfee ePolicy Orchestrator Server.
Acting as Imaging and Printing Group products expert.
Administering Microsoft System Center Configuration Manager for reporting about IT infrastructure in the organization as well as remote software deployment.
Administering Polycom conference call reservation system (MGC Manager).
Administering Avaya Telephone and Voice Mail box system.
Managing Helpdesk team SLA and monitoring their performance.
Developing plans and procedures for proactively maintain IT infrastructure.
IT sales, procurement, budget preparation and tracking
IT equipment tenders and auctions within telecom sector.
Direct reporting of all operation problems to IT Director.
Application Administrator (Hyperion, ERP, Budget Tracking, Employees Attendance, ...etc.)
Asset Management Administrator.
Perform Sorting/Organization for the hardware and software inventory and assets.
Content Management by reviewing RFC process, deployments and IT folder reference documents.
Providing S/W and H/W technical support for end users working in the headquarters.
Monitoring IT policies and validate that they are applied inside the organization.
Executing a daily checklist for monitoring whole IT network, hardware equipment performance and report any problems to the IT manager.
Managing AVAYA digital and IP phones and administering their installation.
Providing full technical support and administration of video conferences.
Troubleshooting Windows operating systems environment with MS Exchange e-mail.
Working with PDAs/Mobile wireless communication technology (Wi-Fi and 3G) and responsible for Blackberry activation procedure.
Providing helpdesk support for local and remote users, both online and onsite.
Performing troubleshooting and resolution of PC hardware and software issues.
Excellent knowledge of troubleshooting, managing and administering printers.
Performing PC hardware installation and operating system configuration.
First line support for MS Windows and MS Office Suite applications.
First line support for security applications including McAfee Antivirus.
Installing client software for users as needed.
Performing daily operational and maintenance duties as assigned.
Providing full IT support and consultation for the store including the software and hardware troubleshooting.
Network administration and management.
Domain and active directory administration and management.
Tracking the problems solving procedures with infrastructure equipment service providers including NCR, RAYA ... etc.
Reporting to IT Manager, acts as the first line of support to Head office & warehouse to service retail application (Back office & POS) including troubleshooting and upgrades.
Working with retail business IT components (POS stations, Scanners, Receipt & Barcode printers).
Providing technical support and software troubleshooting for ERP system users.
Help users to get the full functionality from the program they have purchased.
Replying to the customers’ web tickets.
Answering users inquires over the phone
Managing and distributing the team tasks.
Evaluating the teamwork members and reviewing their work
Handling difficult and critical customers' problems.
Evaluating the efficiency of the developed software product.
Providing technical support and software troubleshooting for application users.
Help users to get the full functionality from the program they have purchased.
Replying to the customers web tickets.
Managing and distributing the team tasks.
Evaluating the teamwork members and reviewing their work
Ensure that the best service is provided and customer satisfaction.
Handling difficult and critical customers problems.
Evaluating the efficiency of the developed software products.