Senior Service advisor - Maintenance Engineer
Petroleum Arrows
مجموع سنوات الخبرة :7 years, 2 أشهر
• Motivate and maintain morale in front line customer service Staff and teams
• Ensure customer relationship is maintained in line with company guidelines and expectations
• Arrange necessary appointments for customer repairs
• Follow up customer repairs and ensure completed on time
• Complete customers follow up calls after repairs completed in line with company process
• Invoice completed work Orders
• Apply the time reservation module and update Workshop capacity.
• Support Workshop supervisors in quotation preparation.
• Follow up all pending Quotes with customers.
• Implement all features in the workshop online system.
• KPI report update and monitoring.
• Manage Open Work Orders
• Follow up Waiting Parts Reports related to workshop repairs
• Follow-up the status of vehicles in the Workshop
• Ensure that all required jobs have been completed on the vehicle before delivery
• Assign jobs and work areas to employees according to their skills and knowledge.
• Assist and advise Service Manager with customer complaints to improve customer relationship
• Maintain a clean and safe working environment for all technicians.
• Perform other duties and functions as directed by Management in line with objectives of the company.
• Assist in handling customer complaints and concerns.
• Maintain up to date technical training data.
• Provide the quality of work and productivity to maintain service quality.
• Making Check list for all vehicles received & delivered.