mohamed mahmoud

Developed and implemented preventive maintenance programs to minimize vehicle downtime.
Supervised mechanics, technicians, and support staff.
Set KPIs and tracked team performance to ensure high productivity.
Escalated critical issues and followed up until resolution.
Developed and enforced processes, policies, and Standard Operating Procedures (SOPs).
Prepared team performance reports and analyzed support trends for senior management.
Used fleet management software to track maintenance history and schedule future work.
Managed spare parts inventory and procurement while controlling costs and avoiding shortages.

DUTIES AND RESPONSIBILITIES
Approve documentation of all maintenance activities. Create improvement plans for maintenance processes. Ensure Workplace Safety and Health (WSH) policies, procedures and regulations are followed. Implement improved maintenance regimes to enhance the reliability of bus systems. Lead technical recovery, complex fault analysis and testing of bus fleet and systems. Lead the overall implementation of bus fleet maintenance regime. Manage annual budget for the department. Manage multiple contractors to ensure safety requirements as well as operating and quality standards are met. Manage workshops performance in achieving Key Performance Indicators (KPIs). Provide technical guidance to maintenance teams. Recommend vendors based on proposal evaluation and cost. Review and approve maintenance schedule and manpower plans. Review audits on maintenance, repair and overhaul operations

Ensured vehicles were repaired correctly the first time within promised time and cost.
Monitored parts orders and vehicle inspections after maintenance.
Assisted service advisors in diagnosing vehicle issues.
Provided guidance, training, and performance feedback to technicians.
Ensured effective use of diagnostic tools and equipment for high-quality maintenance.

Tracked field equipment issues and implemented corrective actions for recurring faults.
Provided technical engineering support to technicians in automotive, hydraulic, and electrical systems.
Developed and implemented engineering standards for vehicles, equipment, trailers, hydraulics, and
electrical systems.
Established best-in-class preventive maintenance practices using telematics and digital checklists.

Performed routine maintenance, repairs, and equipment commissioning support.
Supported field upgrades and troubleshooting campaigns.
Provided technical support to customers via phone.
Trained and guided other service personnel in equipment maintenance.

- working as fleet engineer at trans globe for logistic company (TGL) from20/3/2010 until 1/10/2012
TGL is a big company in logistic business as it Own 150 MAN trucks TGA and TGS & more than 150 trailers
- I was responsible for selection of the hand tools & capital equipment for the workshop during the start up phase
- I was responsible for establish the spare parts warehouse at the start up phase
- I am the responsible person for training program at TMC (transportation management center) at Alex desert road
- Well knowledge with MAHA equipment pit jack mobile, Coolums, head light adjuster &bake tester
- Well knowledge about air suspension system for trailers
- Well knowledge about ABS brake system for the trailers

- Worked at All weiler - farid pumps from April 2009 to January 2010
- My job description was: Planning for water piping fitting by AutoCAD 2D/3D, manufacturing of water pumps by casting and
Maintenance of water pumps.

1. Responsible for meeting and greeting customers and for ensuring customers are well received
2. Calls customers to remind them of maintenance due dates
3. Books in vehicles, performs necessary diagnostics, and advises on time and cost required for repairs
4. Ensures all deadlines promised to the customer are achieved
5. Opens job cards and assigns jobs to engineers, technicians, and staff within the workshop
6. Coordinates with the Workshop Section Head and workshop supervisors to ensure optimal loading of the workshop and to increase service productivity
7. Handles customers’ queries and complaints promptly and effectively
8. Follows up on operations to avoid delays, to ensure quality of service, and to keep the customer informed of progress as required
9. Road tests vehicles when required
10. Explains service details / costs to the customer
11. Take the role of the center manager during his vacation